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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Feb 2, 2020, 9:36 am
  #751  
 
Join Date: Mar 2010
Location: BNA
Programs: Delta DM MM, American EXP
Posts: 120
CK closed for the season and my $65k, 270 EQM’s wasn’t good enough but I did get a call from AA to thank me for my loyalty and offered my choice of 50k miles,, Gift of Platinum Status for another or 2 dinning passes. Nice guy on the phone but clearly had no authority for anything but the selection of those 3 awards. Feel a bit snubbed....

anyone else get the call from AA offering the above?
crp5 is offline  
Old Feb 2, 2020, 10:53 am
  #752  
 
Join Date: Dec 2019
Location: MIA
Programs: Concierge Key, Marriot Ambasador Elite, National Executive Elite
Posts: 8
Originally Posted by crp5
CK closed for the season and my $65k, 270 EQMs wasnt good enough but I did get a call from AA to thank me for my loyalty and offered my choice of 50k miles,, Gift of Platinum Status for another or 2 dinning passes. Nice guy on the phone but clearly had no authority for anything but the selection of those 3 awards. Feel a bit snubbed....

anyone else get the call from AA offering the above?
I was also thrown out, and after ten years, I did not get a call but called them and there was nothing they could do. You should feel more than snubbed. $65k is a ton of money and AA must not remember the years when travel was down and their most loyal flyers still spent money with them. There is a reason the Wall Street Journal named them the worst major carrier in America recently.
yellowcalliper is offline  
Old Feb 3, 2020, 2:00 am
  #753  
 
Join Date: Oct 2004
Programs: Quintessentially Elite, Amex Cent, UA* Lifetime Plat (2mm+), AA CK (6mm+)
Posts: 405
The level of bitterness in this thread is entertaining as hell
rumboj likes this.
BenjaminNicholas is offline  
Old Feb 3, 2020, 5:59 am
  #754  
 
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 303
Originally Posted by BenjaminNicholas
The level of bitterness in this thread is entertaining as hell

I made CK in the middle of 2019 and was fully prepared to not requalify but somehow renewed for 2020. I dont see a ton of appreciable benefits with CK thats worth leaving AA Ive been EP for many yees and the benefits are most evident when traveling overseas especially to Asia on non-AA metal. On JL Ive always received tarmac transfers on tight connections and in CX Ive always been personally welcomed by the staff and upgraded to J many times. I still think EP is a great tier. My only issue is with the eroding nature of the OneWorld alliance benefits when booking award travel. If I ever considered a switch back to United this would be the main reason, not a loss of CK.
1K-DFW is offline  
Old Feb 3, 2020, 8:59 pm
  #755  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
SWU

Any luck with expiring SWUs? I know a fellow CK who had his expiring SWUs that he had requested for a flight a month out LAX to JFK clear y to j the final day of Jan. No such last minute luck for me. Four expired and it seems I can try to get two back. Even though those expiring ones were on LAX to JFK routes in Feb- but neither cleared so I guess no luck.
JBauer is offline  
Old Feb 6, 2020, 12:32 pm
  #756  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 75
Originally Posted by ikwia
I think part of the frustration, not just with CK boarding but domestic FC in general, is that there doesn't seem to be common sense applied to the "rules".

Wholeheartedly agree...

Yesterdays flight out of LGA there were 3 wheelchairs (and families, and all J px) already lined up at ticket scanner ready to board. Agents called me up, then asked the wheelchairs to back up so I could get by. Needless to say, this was an incredibly awkward situation... for so many reasons:

- I told gate agents I would much prefer them go first, but they scanned the copy of my BP they were holding and told me I needed to go.

- this was a delayed flight, and despite logic that me boarding after wouldnt slow anything down, they insisted - and not wanting to debate more (slow things down - they had already scanned bp) I went - apologizing profusely to the folks just backed up)

- I then sat in my J seat while multiple folks that should have gone ahead (and their families) boarded and walked by me.... I had urgent work to do for the flight so needed the elbow room - I wish more than anything I didnt have an urgent deliverable and could have given up my seat (and yes, Ive gladly done this before even without being embarrassed first)

- although wc folks acknowledged that I asked they go first (couple even thanked me after boarding... which was awkward in and of itself) multiple J passengers clearly saw (maybe didnt hear my request they go first) and I felt like a pariah the rest of the flight.

sorry for long post, but I wish more than anything theyd just have finished pre-boards then let me board after chairs had come back up the ramp. I suppose I wish I had also stood my ground more and insisted on waiting to board until they went....
StiTChEs37 is offline  
Old Feb 8, 2020, 6:11 am
  #757  
 
Join Date: Aug 2012
Location: Tampa Bay
Programs: AA ConciergeKey, Hertz PC , Marriott Ambassador, Hyatt Globalist
Posts: 73
I always board after the pre-boards. I have noticed that some Group 1 people stand right at the front of the passenger line. Theyll call me, and Ill have to either push by them as the AA agent is requesting me. Ive had some make rude comments but thats to be expected I guess.

One thing that drives me nuts for Regional Flights is when theyll call CK - 1 - 2 - 3 - 4 - 5....etc. This drives me nuts as it creates a mad rush. Typically this happens at E14 or some cluster bang of a gate at CLT.
1K-DFW likes this.
tampatravel is offline  
Old Feb 13, 2020, 1:42 am
  #758  
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,939
Originally Posted by yellowcalliper
I called, and a super nice agent said she was also perplexed, but they don't control the "nominating" process and said she was sorry but there was nothing she could do.
Just curious, which department did you call? CK desk or Executive Liaison? I think EL might have the most insight/information, at least compared to CK desk.

Originally Posted by yellowcalliper
Just tossed my MD-80 metal tag in the trash - Delta here I come!
Don't throw that tag away, offer it to someone who would love one from an aviation perspective. I'd be delighted to have one (to keep at home with my model airplanes, not to put on my bag, that would be silliness).
1K-DFW likes this.
anabolism is offline  
Old Feb 13, 2020, 11:22 am
  #759  
 
Join Date: Feb 2020
Programs: AAdvantage
Posts: 3
Has anyone seen any CK challenges offered yet this year? I was CK in 2019 and didn't make the cut for 2020, but I'm on a tear to start off the year with JFK/LAX round trips in biz or first nearly every week (nearly 15K EDQs and 55K+ EQMs) since Jan 1, 2020.
maiz is offline  
Old Feb 13, 2020, 7:12 pm
  #760  
 
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 303
Originally Posted by maiz
Has anyone seen any CK challenges offered yet this year?.
I think your best bet is for a mid year re-evaluation in June.
maiz likes this.
1K-DFW is offline  
Old Feb 14, 2020, 3:32 pm
  #761  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Do CK earn the same 11X per Dollar spent on AA flights as EXP, or something more?
BlooJoo is offline  
Old Feb 14, 2020, 4:08 pm
  #762  
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA Plat (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,365
Originally Posted by BlooJoo
Do CK earn the same 11X per Dollar spent on AA flights as EXP, or something more?
The same, sadly.

A nice CK perk might be to eliminate the (imho silly) 75K max miles per ticket restriction.
ikwia is offline  
Old Feb 14, 2020, 4:08 pm
  #763  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 413
Originally Posted by BlooJoo
Do CK earn the same 11X per Dollar spent on AA flights as EXP, or something more?
same as exp.
1K-DFW likes this.
davecraze is offline  
Old Feb 14, 2020, 5:17 pm
  #764  
 
Join Date: Dec 2019
Programs: AA CK, MR TIT
Posts: 19
Originally Posted by ikwia
The same, sadly.

A nice CK perk might be to eliminate the (imho silly) 75K max miles per ticket restriction.
Wow....totally agree...since it's revenue based! Any ticket above ~$7k yields nothing (in terms of AA miles) other than Citi AA bonuses.
psenseny is offline  
Old Feb 14, 2020, 9:43 pm
  #765  
 
Join Date: Jan 2002
Location: Sunny SoCal
Programs: AA CK - 3MM, Bonvoy Lfe Titanium
Posts: 86
Originally Posted by ikwia
The same, sadly.

A nice CK perk might be to eliminate the (imho silly) 75K max miles per ticket restriction.
Agreed. Most of my flights are over $7k so very often clipped.

You can bypass the 75k max with a trip change (new day/flight/OD/etc) mid-trip which causes a new ticket being issued which will cost you the change fee and maybe some extra fare. Probably not worth it unless you need to change anyway. I have also had it happen in a rare case when an SWU is applied (from J to F for me and after the outbound flight was flown) or an even more rare case of an op-up at the gate (also was reticketed from J to F in my case). Lastly, two one ways can be booked but the cost is usually much higher.

So any method to make a RT two separate tickets which then means a 75k max for each.

I think I had it on 1/3 of my trips last year which meant I was at 130k vs. 75k for each of those.
globetrotter4$ is offline  

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