Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Dec 26, 2016, 2:44 pm
#62
Join Date: Dec 2016
Programs: AA CK, Marriott LT Plat
Posts: 1
10k EQDs for CK renewal
Yep, I got an email on 12/19 that I didn't requalify for '17 but if I spent $10k (EQDs) in the first 90 days of the year, I would qualify for the rest of the year. Not sure how much I spend but I'll give it my best shot. Bummed that I didn't get it automatically!
Dec 29, 2016, 4:53 pm
#63
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Timing?
I posted a while back. Complaining. Then I was made CK. No relation I'm sure. Anyway. My travel will slow a bit next year. Not 250eqm. My question: when do they cut me and how do I know? Will they just cut me mid year?
Dec 30, 2016, 11:47 am
#64
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Good to see that AA is at least giving advance notice or a spend target for re-qualification. In my year of CK I found out as I was trying to gain admission to the SFO AC with a client and was denied. It was the merger year getting kinks out of the system, but I'm still ticked.
Dec 30, 2016, 12:54 pm
#65
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
Probably will not get it again this year. Moved about 18k spend to UA and another ~20 to DL/AS as AA does not fly to my home airport... that and their terrible performance this year (both crew and planes) has really turned me off to the "new" AA.
Jan 1, 2017, 10:58 am
#66
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 247
ConciergeKey now comes up in the iPhone app. Here's a screenshot for anyone interested. Guess the AA Xmas Elves were hard at work!
http://imgur.com/gcNkce3
http://imgur.com/gcNkce3
Jan 1, 2017, 8:14 pm
#68
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
ConciergeKey now comes up in the iPhone app. Here's a screenshot for anyone interested. Guess the AA Xmas Elves were hard at work!
http://imgur.com/gcNkce3
http://imgur.com/gcNkce3
Jan 1, 2017, 8:51 pm
#69
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 247
Jan 2, 2017, 7:32 am
#70
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,551
Jan 3, 2017, 10:53 pm
#71
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Renewed!
hey guys, if you are renewed for 2017, the expiration date on your app and online should be updated to say 2018 - I noticed mine got updated earlier!
Jan 4, 2017, 4:12 am
#72
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,551
Jan 4, 2017, 9:32 am
#75
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Called
hey guys, in addition to the expiration date changed - I also received 2 additional SWU from CK. I guess this pretty much confirms we are indeed renewed?