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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

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Old May 11, 22, 1:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver


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Old Dec 22, 16, 7:46 pm
  #61  
 
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, DL Plat, UA 1K, Wheels Up, Marriott Lifetime Platinum Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 242
Is it possible to see my annual spend through AA's site?
Townshend is offline  
Old Dec 26, 16, 2:44 pm
  #62  
 
Join Date: Dec 2016
Programs: AA CK, Marriott LT Plat
Posts: 1
10k EQDs for CK renewal

Originally Posted by nschray View Post
Anyone else hear from AA on continuation of their CK status? Do they contact you either way (i.e., if you're in for 2017 OR if you've been dumped for 2017? or only if you're in?)
Yep, I got an email on 12/19 that I didn't requalify for '17 but if I spent $10k (EQDs) in the first 90 days of the year, I would qualify for the rest of the year. Not sure how much I spend but I'll give it my best shot. Bummed that I didn't get it automatically!
BillyHo is offline  
Old Dec 29, 16, 4:53 pm
  #63  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,129
Timing?

I posted a while back. Complaining. Then I was made CK. No relation I'm sure. Anyway. My travel will slow a bit next year. Not 250eqm. My question: when do they cut me and how do I know? Will they just cut me mid year?
JBauer is offline  
Old Dec 30, 16, 11:47 am
  #64  
 
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,790
Originally Posted by BillyHo View Post
Yep, I got an email on 12/19 that I didn't requalify for '17 but if I spent $10k (EQDs) in the first 90 days of the year, I would qualify for the rest of the year. Not sure how much I spend but I'll give it my best shot. Bummed that I didn't get it automatically!
Good to see that AA is at least giving advance notice or a spend target for re-qualification. In my year of CK I found out as I was trying to gain admission to the SFO AC with a client and was denied. It was the merger year getting kinks out of the system, but I'm still ticked.
george 3 is offline  
Old Dec 30, 16, 12:54 pm
  #65  
 
Join Date: Nov 2014
Location: DFW, LHR, J Cabins WorldWide
Programs: AA EXP, UA GS, DL DM, AS 75K,VA Gold, MR Titanium, HH Gold
Posts: 948
Probably will not get it again this year. Moved about 18k spend to UA and another ~20 to DL/AS as AA does not fly to my home airport... that and their terrible performance this year (both crew and planes) has really turned me off to the "new" AA.
IWontRegretThis is offline  
Old Jan 1, 17, 10:58 am
  #66  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 243
ConciergeKey now comes up in the iPhone app. Here's a screenshot for anyone interested. Guess the AA Xmas Elves were hard at work!

http://imgur.com/gcNkce3
jmappleby is offline  
Old Jan 1, 17, 6:46 pm
  #67  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Renew

anyone received renew notification?
Does your CK status on AA app currently say valid through Feb 28 2017?
Rinzfish is offline  
Old Jan 1, 17, 8:14 pm
  #68  
 
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
Originally Posted by jmappleby View Post
ConciergeKey now comes up in the iPhone app. Here's a screenshot for anyone interested. Guess the AA Xmas Elves were hard at work!

http://imgur.com/gcNkce3
That's sexy.
oysterhead43 is offline  
Old Jan 1, 17, 8:51 pm
  #69  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 243
Originally Posted by Rinzfish View Post
anyone received renew notification?
Does your CK status on AA app currently say valid through Feb 28 2017?
Mine says Jan 31 2018, but I got it lt late this year, and it came with a welcome package through 2018 in October.
jmappleby is offline  
Old Jan 2, 17, 7:32 am
  #70  
 
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,514
Originally Posted by Rinzfish View Post
anyone received renew notification?
Does your CK status on AA app currently say valid through Feb 28 2017?
No renew notification yet. The AA app now says for me February 2017 :-/ Hopefully that is not really the case.
beofotch is offline  
Old Jan 3, 17, 10:53 pm
  #71  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Renewed!

hey guys, if you are renewed for 2017, the expiration date on your app and online should be updated to say 2018 - I noticed mine got updated earlier!
Rinzfish is offline  
Old Jan 4, 17, 4:12 am
  #72  
 
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,514
Originally Posted by Rinzfish View Post
hey guys, if you are renewed for 2017, the expiration date on your app and online should be updated to say 2018 - I noticed mine got updated earlier!
Yaaaaaaas mine just updated to 1/31/2018

I was getting worried just over 50k EQMs and 50 EQS in 2016.
beofotch is offline  
Old Jan 4, 17, 4:58 am
  #73  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,418
Ditto - app says 1-31-18.
MikeFly is offline  
Old Jan 4, 17, 9:20 am
  #74  
 
Join Date: Apr 2012
Location: phoenix
Programs: AA , 3MM, CK, Marriott Titanim
Posts: 61
Mine switched to 2018 overnight as well
pkfinman is offline  
Old Jan 4, 17, 9:32 am
  #75  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Called

hey guys, in addition to the expiration date changed - I also received 2 additional SWU from CK. I guess this pretty much confirms we are indeed renewed?
Rinzfish is offline  

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