Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Dec 5, 2019, 7:30 am
#498
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 386
Dec 5, 2019, 7:34 am
#499
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Although I think it tends to be more for more high-profile (still talking about revenue/AAdv-based nominations here,) members, not sure if they apply it to ultra-high profitability. It's a rather small group.
It's one of the reasons you see different, otherwise inexplicable, reports of the CK "experience."
Dec 5, 2019, 9:36 am
#504
Join Date: Jan 2017
Programs: AA Exec PLT
Posts: 8
Have not received an invite to CK.
EQD: 33.4k (with another 4k booked and will complete by EOY)
EQM: 129k (with another 16k that will be added by EOY)
EQS: 38 (with 6 coming by EOY)
Hub: DFW
All first class travel, includes some INTL (LHR and HKG) in first, all on AA metal.
Note, I didn't expect CK with these numbers, especially given that my previous highest level was PLT (2 years ago) and I didn't even make gold last year before getting Exec this year. But, just an additional data point/reference in this whole "What does it take for CK" puzzle.
Congrats (and my apologies) to all of those getting CK or re-qual'ing on it this year!
EQD: 33.4k (with another 4k booked and will complete by EOY)
EQM: 129k (with another 16k that will be added by EOY)
EQS: 38 (with 6 coming by EOY)
Hub: DFW
All first class travel, includes some INTL (LHR and HKG) in first, all on AA metal.
Note, I didn't expect CK with these numbers, especially given that my previous highest level was PLT (2 years ago) and I didn't even make gold last year before getting Exec this year. But, just an additional data point/reference in this whole "What does it take for CK" puzzle.
Congrats (and my apologies) to all of those getting CK or re-qual'ing on it this year!
Dec 5, 2019, 10:01 am
#505
Join Date: Mar 2011
Location: NYC LAX RDU
Programs: US-Plt;Concierge key; American AAirpass; Delta Silver;Starwood - Platinum; Amex Cent
Posts: 710
Surprised I got renewed. Got rid of Aairpass this year. One full J fare to GRU and a couple of discount business to LAX and LHR with some cheap personal coach fares to east coast destinations.
EQD: $31K
EQM: 108K
EQS: 17
NYC based
EQD: $31K
EQM: 108K
EQS: 17
NYC based
Dec 5, 2019, 10:16 am
#506
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 361
Welcome Back Email
This came through a few hours ago with gift EXP status. Still nothing on FFD though. I really hope they give the 2 vouchers again. That's a nice perk.
Dec 5, 2019, 10:19 am
#507
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Dec 5, 2019, 10:28 am
#509
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
I have the 2 from last year, no new FFD deposited yet...
Dec 5, 2019, 11:00 am
#510
Join Date: Mar 2017
Programs: AAdvantage Concierge Key
Posts: 11
Just made it for the first time after seeing my app update along with two new SWUs in my account. Obviously it's been a minute so I imagine more will come out in the days/weeks to come but any other perks being added to 2020 year program? I would have loved to give EP status to my wife but don't see option for that. FWIW, I'm currently at 63 EQD/ 250k EQM / 100 segments