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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jun 15, 2024, 3:47 pm
  #3961  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,127
Originally Posted by LAXJFKesq
My apologies. The ExPlat gifting was in my rewards wallet after reaching 250K loyalty points. I don't recall for last year but given it was around May, I assume it was 250K. I get a lot of loyalty points flying Flagship First between JFK/LAX.
i think that might be the key though. these freebie perks might not just be freebies for CK customers, but given based upon metrics at a specific point in time when they are handed out.

either that or they have a trained monkey that has a keyboard with things on it like 'renew ck' and 'gift exp' and the monkey is trained he gets a treat any time he presses any button.....
stant is offline  
Old Jun 15, 2024, 3:52 pm
  #3962  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by stant
i think that might be the key though. these freebie perks might not just be freebies for CK customers, but given based upon metrics at a specific point in time when they are handed out.

either that or they have a trained monkey that has a keyboard with things on it like 'renew ck' and 'gift exp' and the monkey is trained he gets a treat any time he presses any button.....
but it is still arbitrary, trained primate or not. not everyone gets that perk and that is what I don't understand and apparently AA doesn't either. We've seen that in this forum. Most, if not all of us have exceeded 250k and only a hand full got that perk. And certainly not consistent year to year.
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Old Jun 15, 2024, 4:24 pm
  #3963  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,127
Originally Posted by astebel
but it is still arbitrary, trained primate or not. not everyone gets that perk and that is what I don't understand and apparently AA doesn't either. We've seen that in this forum. Most, if not all of us have exceeded 250k and only a handful got that perk. And certainly not consistent year to year.
well, it's either random or it's decided via algorithm too obtuse to be immediately apparent. for example, if it's based on airline profit (not revenue/LPs) at a particular point in the qualifying year, with a correction factor that makes it harder to qualify for members at hubs (all metrics we know / suspect are involved in CK qualifying), it would be nearly impossible to figure out when we ourselves will qualify for the perk, let alone when other fliers should.

Or maybe it is truely random. AFIK there is a human element to picking CK members, ie it's not just some computer looking for 'x'. I know at marriott, over the years the ambassadors have been given a budget to give certain perks to the members they serve. maybe it's something like that. 'x' employee who is nominating 'y' CKers, gets to give out 'z'...

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Old Jun 21, 2024, 11:46 am
  #3964  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
I had a very frustrating two days of flights and interested if anyone else is experiencing this recently. First - no assistance at DFW changing terminals. Requested but got a call that they are all busy with 5 star... Do I know what that is. Like... ok???? Flight, delayed 90 min. No info on why. Says incoming plane landed in the morning. GA couldn't find out anything. The usual 15 min. increments so you can't do anything until finally the gate is changed. No call from the CK desk. No updates. Fortunately did not need to connect. Next day, flight delayed. Again, no call. I called CK desk to protect myself on another flight and said I was surprised there hasn't been communication. Again, no cart or call at DFW, almost missed my connection. I wrote CK mentioning my disappointment and lack of communication. Their response was.... there are too many delays and not enough personnel to monitor all the CKs. Not sure if that means we are put into CK categories... Not county the "do not miss" or medal on honor people but.... are we stratified who gets monitored and assisted?
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Old Jun 21, 2024, 1:00 pm
  #3965  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Originally Posted by astebel
I had a very frustrating two days of flights and interested if anyone else is experiencing this recently. First - no assistance at DFW changing terminals. Requested but got a call that they are all busy with 5 star... Do I know what that is. Like... ok???? Flight, delayed 90 min. No info on why. Says incoming plane landed in the morning. GA couldn't find out anything. The usual 15 min. increments so you can't do anything until finally the gate is changed. No call from the CK desk. No updates. Fortunately did not need to connect. Next day, flight delayed. Again, no call. I called CK desk to protect myself on another flight and said I was surprised there hasn't been communication. Again, no cart or call at DFW, almost missed my connection. I wrote CK mentioning my disappointment and lack of communication. Their response was.... there are too many delays and not enough personnel to monitor all the CKs. Not sure if that means we are put into CK categories... Not county the "do not miss" or medal on honor people but.... are we stratified who gets monitored and assisted?
What I figured out this year, is that I like certainty when I give large sums to a company. Not a fan of uncertainty.

I had the same experience as you early this 2024 CK cycle, and moved on from maintaining CK as I figured out I can just get guaranteed services from PS at LAX. I still come out financially ahead.

Maybe time to vote with your wallet when you are LAX based? On the BA board, I know you have matched to BA Gold, so now that opens up AS/AA/BA/QR/AY/JL as options from LAX.
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Old Jun 21, 2024, 1:39 pm
  #3966  
 
Join Date: Nov 2001
Location: Everywhere
Posts: 756
I would agree with the above sentiments / statements that the service level to CK's has been almost non-existent on my last 4 trips. Last week flying Oslo-London-CLT had no interaction with anyone at all (even at boarding in Heathrow). Last three trips to/thru DFW nothing. Last 2 trips out of CLT, nothing.

I wonder if it's literally just another level of EXP now and the "perks" are just on paper.
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Old Jun 21, 2024, 1:40 pm
  #3967  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by HaleiwaFlyer
What I figured out this year, is that I like certainty when I give large sums to a company. Not a fan of uncertainty.

I had the same experience as you early this 2024 CK cycle, and moved on from maintaining CK as I figured out I can just get guaranteed services from PS at LAX. I still come out financially ahead.

Maybe time to vote with your wallet when you are LAX based? On the BA board, I know you have matched to BA Gold, so now that opens up AS/AA/BA/QR/AY/JL as options from LAX.
Thank you for the feedback... it isn't just me. Yes. You are correct.... I have been trying to get a good handle on the BA board just in case of jumping... I am LA based as you know, but haven't tried PS yet. Getting plans in place for when the time comes... not going to pay for it or do any challenges. Even paying for 5 star.. for those of us who "know" what this is...(jk) is more cost effective. If the IRROPS is dropping out, I don't see a lot of benefit to try to maintain CK. And yes,,, I have enjoyed Qantas F on a regular basis!! A couple of have discussed PS. I know there are packages but you still need to maintain a membership at a certain level don't you or is it all a la carte?? And again... since I am still in the learning process, have you used the other airlines and just put in your BA number as codeshare??
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Old Jun 21, 2024, 2:09 pm
  #3968  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Originally Posted by astebel
Thank you for the feedback... it isn't just me. Yes. You are correct.... I have been trying to get a good handle on the BA board just in case of jumping... I am LA based as you know, but haven't tried PS yet. Getting plans in place for when the time comes... not going to pay for it or do any challenges. Even paying for 5 star.. for those of us who "know" what this is...(jk) is more cost effective. If the IRROPS is dropping out, I don't see a lot of benefit to try to maintain CK. And yes,,, I have enjoyed Qantas F on a regular basis!! A couple of have discussed PS. I know there are packages but you still need to maintain a membership at a certain level don't you or is it all a la carte?? And again... since I am still in the learning process, have you used the other airlines and just put in your BA number as codeshare??
PS is ala carte, you can buy a yearly membership to get discounts per visit, but just depends on your volume of use (worth it or not). As a solo traveler, I just use their salon service (shared lounge area), which comes out to be $750/visit (they pick me up from arrival flight, go to lounge to shower/eat, then they drop me off at departing flight; or if I am staying overnight, I just Uber to PS in the morning, and they take me to the departure flight from the lounge. For my flight times, sometimes it's crowded, sometimes I am the only one there. The biggest perk is arrival/connecting from an international flight, since you get a private immigration service and saves time; when compared to domestic flights.

For One World flights, I just input my BA number. Currently, I've been flying a mix of AA and AS, and since my BA match in May; I am near 1500 organic TPs. Earning Avios will be much less than AA miles, but if you like QR, it's a much easier redemption program than using AA miles for QR. I have credited all of my AA flights to the BA FF program since I stopped chasing CK. EDIT: Also, sometimes my spouse travels solo, and when you reach BA GGL, you can gift BA gold, and this allows your spouse/significant other access to AA FFL/Quantas F lounge without you being present; which is a huge plus. Can't really do that with being CK.

I get it, it's a hard step to stop using your earned CK status, and no longer get the perks of being a CK....but I will say, it is much liberating to just purchase a guaranteed service and get what you want, rather than giving AA extra money for a non guaranteed service. Being on FT, I think we all can handle IRROPs much faster than AA can.

I don't miss the constant fighting to get to the front of the line for CK boarding, and boarding with group 1 or later is just fine with overhead space. When you are with PS, alot of times you will board before CKs anyways, as PS has a dedicated agent that helps board you in front of the line.

Always a tough decision, but you have lots of options out of LAX.

Last edited by HaleiwaFlyer; Jun 21, 2024 at 2:16 pm
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Old Jun 21, 2024, 3:12 pm
  #3969  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,127
Originally Posted by astebel
are we stratified who gets monitored and assisted?
I thought this was already a forgone conclusion. at least on an individual flight basis.

not too long ago I was flying F domestic, and my seatmate, also CK, was J transpacific. we were in DFW to connect so both of us were going to the flagship lounge. Upon exiting the aircraft there was a premium services agent with my seatmate's name on an ipad (he had to swim upstream to get his luggage, so i got off a few seconds before he did). And no one for me. I identified myself as a CK and the agent was hesitant to give me a ride to the lounge until my seatmate said he didnt mind.

Others have mentioned similar issues.

I too have noticed less attention the last few weeks, especially no proactive contact during delays.
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Old Jun 21, 2024, 3:17 pm
  #3970  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by HaleiwaFlyer
PS is ala carte, you can buy a yearly membership to get discounts per visit, but just depends on your volume of use (worth it or not). As a solo traveler, I just use their salon service (shared lounge area), which comes out to be $750/visit (they pick me up from arrival flight, go to lounge to shower/eat, then they drop me off at departing flight; or if I am staying overnight, I just Uber to PS in the morning, and they take me to the departure flight from the lounge. For my flight times, sometimes it's crowded, sometimes I am the only one there. The biggest perk is arrival/connecting from an international flight, since you get a private immigration service and saves time; when compared to domestic flights.

For One World flights, I just input my BA number. Currently, I've been flying a mix of AA and AS, and since my BA match in May; I am near 1500 organic TPs. Earning Avios will be much less than AA miles, but if you like QR, it's a much easier redemption program than using AA miles for QR. I have credited all of my AA flights to the BA FF program since I stopped chasing CK. EDIT: Also, sometimes my spouse travels solo, and when you reach BA GGL, you can gift BA gold, and this allows your spouse/significant other access to AA FFL/Quantas F lounge without you being present; which is a huge plus. Can't really do that with being CK.

I get it, it's a hard step to stop using your earned CK status, and no longer get the perks of being a CK....but I will say, it is much liberating to just purchase a guaranteed service and get what you want, rather than giving AA extra money for a non guaranteed service. Being on FT, I think we all can handle IRROPs much faster than AA can.

I don't miss the constant fighting to get to the front of the line for CK boarding, and boarding with group 1 or later is just fine with overhead space. When you are with PS, alot of times you will board before CKs anyways, as PS has a dedicated agent that helps board you in front of the line.

Always a tough decision, but you have lots of options out of LAX.
I LOVE this explanation....put so succinctly. THANK YOU!! That's not much more than 5 star with some better perks, I think. My travel gets booked through the companies I work for but I can just purchase this on my own, right? Independent on any booked flight. I think I will follow your lead. Easy to keep EP with the credit card or just do the BA codeshare. Really appreciate this clear post.
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Old Jun 21, 2024, 3:30 pm
  #3971  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,127
Originally Posted by HaleiwaFlyer
Being on FT, I think we all can handle IRROPs much faster than AA can.
*MOST* agents wouldnt double book me when I was executive platinum. To get that when i really needed it, I used a trick so sneaky that I am reluctant to share it publicly. And NO agents would put me on a sold out flight as executive platinum.

There are the perks that make irrops assistance so valuable, and non AA premium services cant get you that.
private_md, ryanbriar and snydert like this.
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Old Jun 21, 2024, 4:48 pm
  #3972  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Originally Posted by stant
*MOST* agents wouldnt double book me when I was executive platinum. To get that when i really needed it, I used a trick so sneaky that I am reluctant to share it publicly. And NO agents would put me on a sold out flight as executive platinum.

There are the perks that make irrops assistance so valuable, and non AA premium services cant get you that.
You can purchase similar IRROPs protection through five star select; at least what is advertised (dedicated agent that overlooks your booking in case of IRROPs) appears similar to what a CK would get?

Double booking is nice, and appreciated.

In reality, and in real world of CK IRROPS experiences, AA is willing to book you on the next available AA flight easily, which can mean +2 days sometimes. AA isn't as good of proactively finding non AA flights to get you to your destination on time; need to call in/email to do this.

I never had AA bump another passenger off if I was delayed, nor would I want AA to (I would feel horrible for another passenger to be displaced in order to take care of a CK).

Sometimes, in order to arrive at a destination sooner, I would still have to research DL/UA flights, call the CK desk, and have CK change the ticket to DL/UA with no issues. Not every hub has lots of AA flights (ie. PDX/HNL).

Although the CK desk is apologetic, sometimes they find you a middle seat....which, if you have to do work for 4-6 hours is a no go; especially if you still have extra time to arrive at your destination.

Lastly, all of this IRROPS talk is only if AA decides to proactively protect you, which is not all the time.

YMMV.

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Old Jun 21, 2024, 4:50 pm
  #3973  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Originally Posted by astebel
I LOVE this explanation....put so succinctly. THANK YOU!! That's not much more than 5 star with some better perks, I think. My travel gets booked through the companies I work for but I can just purchase this on my own, right? Independent on any booked flight. I think I will follow your lead. Easy to keep EP with the credit card or just do the BA codeshare. Really appreciate this clear post.
If no longer going for CK:

For DFW: I would recommend Five Star Select if you are at DFW for afternoon flights, if you want the FFD access too and the CK perks. For AM flights, just use your BA status to access FLL since FFD is closed.

For LAX: I would stick with PS LAX if you want the extra perks or save money and just use Quantas F lounge at LAX. I would skip Five Star Select at LAX.

You can use PS LAX with majority of airlines, and you can purchase on your own. Just business expense it if possible.
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Old Jun 21, 2024, 5:06 pm
  #3974  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by HaleiwaFlyer
If no longer going for CK:

For DFW: I would recommend Five Star Select if you are at DFW for afternoon flights, if you want the FFD access too and the CK perks. For AM flights, just use your BA status to access FLL since FFD is closed.

For LAX: I would stick with PS LAX if you want the extra perks or save money and just use Quantas F lounge at LAX. I would skip Five Star Select at LAX.

You can use PS LAX with majority of airlines, and you can purchase on your own. Just business expense it if possible.
I have to use Eagle a lot for trips so I really appreciate the tarmac transfer which I would get with PS but also with 5 star, right. Then, yes, 5 Star at DFW. Agree about the IRROPS with CK but really have been seeing this drop out as of late. All good points. MIA doesn't have 5 star??
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Old Jun 21, 2024, 5:24 pm
  #3975  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Originally Posted by astebel
I have to use Eagle a lot for trips so I really appreciate the tarmac transfer which I would get with PS but also with 5 star, right. Then, yes, 5 Star at DFW. Agree about the IRROPS with CK but really have been seeing this drop out as of late. All good points. MIA doesn't have 5 star??
I would assume you would get a tarmac transfer at LAX with Five Star Select, especially at Eagles nest. Worse case scenario is the AA agent walks and takes the bus with you.

PS will take you to Eagles Nest, and is super easy and worry free. In case your boarding is delayed, you'll just wait in the car until they start boarding. 2 flights ago at LAX, I waited in the PS car for about 30 minutes before boarding due to a delay, and PS will take care of you the entire way; so it is truly a white glove service. If there are any significant delays, the PS ground staff will just text your driver, and they'll take you back to the PS lounge and rinse/repeat until your new departure time is confirmed.

Five Star Select is available at LAX, DFW, ORD, and MIA.

Another poster mentioned you can use miles for Five Star Select, but I have never tried calling about it... If you have lots of miles, don't want to redeem the miles for flights, then perhaps this is a way to spend your AA miles?

Last edited by HaleiwaFlyer; Jun 21, 2024 at 5:31 pm
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