Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Mar 11, 2019, 8:24 am
#376
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
Question: I have a CK member client who is insisting that AA provides "guaranteed" upgrades from coach to business using "Points" (as they referred to them) - I can find no such reference to this benefit anywhere, and I believe upgrades are still capacity controlled as for any other member level, just prioritized higher. Am I wrong, or is my client wrong? Something has led him to believe he receives a guaranteed upgrade.
They are likely thinking about a miles+copay upgrade, where AA waives the $copay for the upgrade from Y/J to J/F, and the CK only needs to use miles (or "points"). But this is space-available.
Edited: I assume we still need to find C class to process the upgrade, correct?
Mar 11, 2019, 8:52 am
#377
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,198
Your client is wrong. CK simply have highest priority on the waitlist if there's no confirmable space at the time of request.
They are likely thinking about a miles+copay upgrade, where AA waives the $copay for the upgrade from Y/J to J/F, and the CK only needs to use miles (or "points"). But this is space-available.
...yes, that's the confirmable space needed to fill the upgrade request.
They are likely thinking about a miles+copay upgrade, where AA waives the $copay for the upgrade from Y/J to J/F, and the CK only needs to use miles (or "points"). But this is space-available.
...yes, that's the confirmable space needed to fill the upgrade request.
Apr 21, 2019, 1:17 pm
#379
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
I guess CK gets no waived benefits when it comes to same day confirming to another flight. Trying to do it on the web, and it's only same-day standby (flight has Y7, but I have a feeling the specific fare bucket I need is not). Just wondering if this was a benefit we got to bypass or not. Never done SDC before.
Apr 21, 2019, 11:23 pm
#380
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 472
I guess CK gets no waived benefits when it comes to same day confirming to another flight. Trying to do it on the web, and it's only same-day standby (flight has Y7, but I have a feeling the specific fare bucket I need is not). Just wondering if this was a benefit we got to bypass or not. Never done SDC before.
Apr 30, 2019, 12:27 pm
#381
Join Date: Apr 2018
Location: NY, NY
Programs: AA EP, UA 1K
Posts: 124
Logged into my AA account today to see that I now have CK, and didn't yesterday. The first couple months of the year are relatively travel-light, so my trailing 12 month miles flown are still around 67k and $s still around 77k, basically where they were in December...very happy to have received the status, though surprised there's an April cycle and also surprised I'd get it now and not in December since my stats haven't changed much. Anyone else get their status "off-cycle"?
Apr 30, 2019, 3:54 pm
#382
Join Date: Aug 2013
Location: NYC
Programs: HH DFL, Hyatt Globalist, AA CK 3MM+, United 1K, National EE, Del Friscos Gold, Uber Diamond
Posts: 51
Logged into my AA account today to see that I now have CK, and didn't yesterday. The first couple months of the year are relatively travel-light, so my trailing 12 month miles flown are still around 67k and $s still around 77k, basically where they were in December...very happy to have received the status, though surprised there's an April cycle and also surprised I'd get it now and not in December since my stats haven't changed much. Anyone else get their status "off-cycle"?
Apr 30, 2019, 4:12 pm
#383
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Logged into my AA account today to see that I now have CK, and didn't yesterday. The first couple months of the year are relatively travel-light, so my trailing 12 month miles flown are still around 67k and $s still around 77k, basically where they were in December...very happy to have received the status, though surprised there's an April cycle and also surprised I'd get it now and not in December since my stats haven't changed much. Anyone else get their status "off-cycle"?
May 1, 2019, 3:57 pm
#384
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
I too am now in the club, spend was 41k last year on ~210k miles, 16k so far this year on 89k, 95% J, mix of domestic and international, and more frequent .....ing on Twitter by me about how DL is nicer and Oasis is terrible.
May 2, 2019, 1:02 pm
#386
Join Date: Jan 2002
Location: Sunny SoCal
Programs: AA CK - 3MM, Bonvoy Lfe Titanium
Posts: 86
A little surprised I did not make this cut but it is of course a mysterious process.
Was a heavy AA traveler for many years but off the road for about 5 years. I guess I did not make the longevity or location cutoffs so wondering if those can even be overcome to make it at the July 1 batch. Restarted flying in October last year. Ended 2018 at $26,353 EQD and 77,156 EQM with most of that post October 1.
So far this year I am at $55,652 EQD and 170,628 EQM on 36 segments. 12 month rolling is $74,683 EQD and 221,785EQM. Mostly J to Europe and Asia. I will easily hit $120k+ EQD by year end if I stay with AA. All numbers easily over the rumored $0.25/mile threshold.
I have a trip to Barcelona already booked and two more to Europe I need to book all of which will be flown by July 1. Now wondering if I keep those with AA or if I don't have a chance this year anyway. Very easy to pick many other and usually more direct options coming from LAX/SNA.
Was a heavy AA traveler for many years but off the road for about 5 years. I guess I did not make the longevity or location cutoffs so wondering if those can even be overcome to make it at the July 1 batch. Restarted flying in October last year. Ended 2018 at $26,353 EQD and 77,156 EQM with most of that post October 1.
So far this year I am at $55,652 EQD and 170,628 EQM on 36 segments. 12 month rolling is $74,683 EQD and 221,785EQM. Mostly J to Europe and Asia. I will easily hit $120k+ EQD by year end if I stay with AA. All numbers easily over the rumored $0.25/mile threshold.
I have a trip to Barcelona already booked and two more to Europe I need to book all of which will be flown by July 1. Now wondering if I keep those with AA or if I don't have a chance this year anyway. Very easy to pick many other and usually more direct options coming from LAX/SNA.
May 2, 2019, 3:30 pm
#388
Join Date: Nov 2017
Location: SAT
Programs: AA EXP, Marriott Gold, Hilton Gold, SPG Gold
Posts: 23
May 2, 2019, 5:37 pm
#390
Join Date: Dec 2009
Location: RDU
Programs: AA EXP / 1MM, Hilton Diamond, Marriott Platinum, IHG Gold
Posts: 198
Are there “different levels” of ConciergeKey (aside from ranking within the level due to rolling annual spend), or are all Keys essentially equal?
Everything I’ve ever seen or read seems to show that there aren’t different levels, but a colleague is stating that there are. I can’t find anything to support that claim, and if anyone would know, I’m sure the Flyertalk community would!
Everything I’ve ever seen or read seems to show that there aren’t different levels, but a colleague is stating that there are. I can’t find anything to support that claim, and if anyone would know, I’m sure the Flyertalk community would!