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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old May 20, 2024, 8:44 pm
  #3781  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by CK2023
Wow would love to see this press release. Can you share a link?
Seems odd they would put out any kind of press release for someone who is temporarily working remote....... it's not exactly out of the ordinary these days, no?
i saw it on my phone stuck in traffic and i dont have history enabled :/
but the release was in direct response to inquiries made in relation to the rumor.
a quick google of the guys name:
https://www.thecompanydime.com/ameri...es-commercial/
CK2023 likes this.
stant is offline  
Old May 21, 2024, 7:07 am
  #3782  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,458
Not sure if the post cards were a separate year or part of the chocolate year.

MikeFly is offline  
Old May 21, 2024, 7:52 am
  #3783  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by snydert
Aside from the crappy plastic tags they used to send, I count 4 metal tags (hoping for 5th this year), 1 plane with matching NFT and multiple boxes/bars of chocolates. 2018-19 was the 1st year of metal tags. The other gifts were 2 SWUs each year, 2 FFD certificates (stopped last year) and 1 gift EXP, which I think they've had each year since 2018-19 as well.
The physical gifts were the chocolates but those ended. I can't recall but I know nothing in 2023 or 2022. I forgot about the NFT. No metal tags the last 2 years either. The FFD stopped in 2020 too when the lounges closed and all expired in May 2021 or 2022??? before they reopened. We HAD gotten 4 passes a year then only 2. I remember I was really upset and complained to AA that they should extend the passes since we couldn't use them anyway but they refused.
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astebel is offline  
Old May 21, 2024, 7:55 am
  #3784  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by MikeFly
Not sure if the post cards were a separate year or part of the chocolate year.

I think they were separate. I remember there was a webcast that described all the places the chocolates were from and tasting notes.
astebel is offline  
Old May 21, 2024, 8:03 am
  #3785  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by astebel
The physical gifts were the chocolates but those ended. I can't recall but I know nothing in 2023 or 2022. I forgot about the NFT. No metal tags the last 2 years either. The FFD stopped in 2020 too when the lounges closed and all expired in May 2021 or 2022??? before they reopened. We HAD gotten 4 passes a year then only 2. I remember I was really upset and complained to AA that they should extend the passes since we couldn't use them anyway but they refused.
The inconsistency is real as I definitely received a metal tag for 2023 and 2022. AA always delivering...
snydert is offline  
Old May 21, 2024, 8:55 am
  #3786  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by snydert
The inconsistency is real as I definitely received a metal tag for 2023 and 2022. AA always delivering...
I am impressed and confused. I remember seeing a lot of discussion last year about the tags. I just checked mine and the last I received was 2022. Didn't get it for last year. Since we are all on different time zones, east coasters will be getting the "package" earlier than we west coasters. Can't wait to see what gets posted!!
astebel is offline  
Old May 21, 2024, 9:14 am
  #3787  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,033
Originally Posted by MikeFly
Not sure if the post cards were a separate year or part of the chocolate year.

I never got those postcards! Was that before 2018, I would have loved those!
davecraze likes this.
SkyTeam777 is offline  
Old May 21, 2024, 10:05 am
  #3788  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by astebel
I am impressed and confused. I remember seeing a lot of discussion last year about the tags. I just checked mine and the last I received was 2022. Didn't get it for last year. Since we are all on different time zones, east coasters will be getting the "package" earlier than we west coasters. Can't wait to see what gets posted!!
Same! Looking forward to the updates!
snydert is offline  
Old May 21, 2024, 2:01 pm
  #3789  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,458
Originally Posted by SkyTeam777
I never got those postcards! Was that before 2018, I would have loved those!
Nope, they were maybe 2019 or 2020.
davecraze likes this.
MikeFly is offline  
Old May 21, 2024, 2:32 pm
  #3790  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 413
Ive been CK for almost 7 years and I never received the post cards. So odd.
davecraze is online now  
Old May 21, 2024, 4:24 pm
  #3791  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,059
I got my metal tag in the mail today. Wanted to post a picture but was literally heading out the door to get into a car to ORD when the FedEx guy was walking up to the house.
LIH is offline  
Old May 21, 2024, 4:58 pm
  #3792  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by davecraze
Ive been CK for almost 7 years and I never received the post cards. So odd.
I agree... I've been since 2018 and never got them. Maybe they give out different gifts???
astebel is offline  
Old May 21, 2024, 4:59 pm
  #3793  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by LIH
I got my metal tag in the mail today. Wanted to post a picture but was literally heading out the door to get into a car to ORD when the FedEx guy was walking up to the house.
Congrats!!!! just a metal tag????
astebel is offline  
Old May 21, 2024, 6:39 pm
  #3794  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 413
Originally Posted by LIH
I got my metal tag in the mail today. Wanted to post a picture but was literally heading out the door to get into a car to ORD when the FedEx guy was walking up to the house.
what plane was it from this year?
davecraze is online now  
Old May 21, 2024, 7:16 pm
  #3795  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,033
Originally Posted by astebel
I agree... I've been since 2018 and never got them. Maybe they give out different gifts???
Same, Ive had it since 2017/2018 and no postcards.
SkyTeam777 is offline  

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