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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old May 16, 2024, 10:50 pm
  #3676  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,363
Originally Posted by snydert
I typically straddle the post that divides 1-4 and 5-9 and make it pretty obvious that I'm there to play for my CK preboard.
My first flight tonight was unfortunately a single line show and about two hours delayed. I walked up to the agent and asked when she thought she’d be doing Ck boarding and where I should hang out because everyone was clearly ready to pounce. She invited me to scan and go down jet bridge with the supervisor. End result was getting perplexing looks and sitting on an empty plane for about five minutes with a PDB

As an aside - the CK team and the premium staff at PHL did a great job this evening and I likely wouldn’t have made it home if I was still an EP (though this did require an all-out B to C run).
snydert and StiTChEs37 like this.
ryanbriar is offline  
Old May 17, 2024, 5:16 am
  #3677  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 87
Originally Posted by astebel
Altho I know we are supposed to avoid BA talk here, but since it was mentioned and I am doing my first challenge flight, can you please explain. G0 is only GGL and not Gold? How do they board? i thought Gold got you preboard like CK.
BA Gold = AA EXP
BA GGL ~ AA CK
BA Premier ~ AA Do Not Miss
private_md is online now  
Old May 17, 2024, 7:59 am
  #3678  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by private_md
BA Gold = AA EXP
BA GGL ~ AA CK
BA Premier ~ AA Do Not Miss
thank you. so if I am CK with AA, do I get that benefit as a OW on a BA metal?
astebel is offline  
Old May 17, 2024, 8:25 am
  #3679  
 
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,434
Originally Posted by private_md
BA Gold = AA EXP
BA GGL ~ AA CK
BA Premier ~ AA Do Not Miss
My take:

BA Gold = Plat Pro
BA GGL = EXP+
BA Premier = I do not know but AA Do Not Miss is a reasonable guess.

Full disclosure, I am BA GGL.
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Rubecula is offline  
Old May 17, 2024, 8:45 am
  #3680  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,363
Originally Posted by astebel
thank you. so if I am CK with AA, do I get that benefit as a OW on a BA metal?
CK benefits on BA (I.e., GGL treatment)? Beyond CCR access, I don’t think so as I don’t believe CKs get the group 0 boarding.
ryanbriar is offline  
Old May 17, 2024, 10:06 am
  #3681  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 87
Originally Posted by Rubecula
My take:

BA Gold = Plat Pro
BA GGL = EXP+
BA Premier = I do not know but AA Do Not Miss is a reasonable guess.

Full disclosure, I am BA GGL.
My only reference is that BA Gold and AA EXP are both OWE. AA has no lifetime EXP. We are all at the far right end of the bell curve.

Originally Posted by ryanbriar
CK benefits on BA (I.e., GGL treatment)? Beyond CCR access, I don’t think so as I don’t believe CKs get the group 0 boarding.
No group 0, but I’ve been greeted by cabin staff as CK.

Sure wish AA would adopt group 0 strategy. So much less confusion.
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private_md is online now  
Old May 17, 2024, 3:07 pm
  #3682  
 
Join Date: Nov 2001
Location: DFW - DL MM/GM, AA 5MM/EXP, MR LT Titanium
Posts: 832
CK Extended!

Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
DFW DL is offline  
Old May 17, 2024, 3:23 pm
  #3683  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by DFW DL
Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
I got the same.... very interesting turn of events.
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CK2023 is offline  
Old May 17, 2024, 3:32 pm
  #3684  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by CK2023
I got the same.... very interesting turn of events.
Originally Posted by DFW DL
Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
This is interesting. I was actually going on because I saw some FB posts that said the same. What does that mean? Were you both CK prior to this and how many LPs did you have, if you can divulge. And had you been demoted to EP? I am just so curious that they are boosting people for a year, either as new CK or renewing. Then that challenge? Maybe people weren't taking them up on the challenge? I played that challenge last year and now wonder if I really needed to do that.
astebel is offline  
Old May 17, 2024, 3:42 pm
  #3685  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by astebel
This is interesting. I was actually going on because I saw some FB posts that said the same. What does that mean? Were you both CK prior to this and how many LPs did you have, if you can divulge. And had you been demoted to EP? I am just so curious that they are boosting people for a year, either as new CK or renewing. Then that challenge? Maybe people weren't taking them up on the challenge? I played that challenge last year and now wonder if I really needed to do that.
Been CK for last 3 or 4 years. Including currently. Wasn't renewed. Then got the surprise renewal email.
My guess is that the bottom 10% of CK's, in a "CFO experiment" were not renewed. To see if they would pay to play - eg take the challenge offer. Still have high spend, but now pay to keep CK. Quick money for AA. And nobody played.

But who knows..... maybe a conspiracy theory. I have whiplash now.
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CK2023 is offline  
Old May 17, 2024, 3:45 pm
  #3686  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,096
Originally Posted by DFW DL
Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
thats not too bad of a consolation prize.
mind me asking your LP last year?
how long were you CK for?
stant is offline  
Old May 17, 2024, 3:49 pm
  #3687  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by CK2023
Been CK for last 3 or 4 years. Including currently. Wasn't renewed. Then got the surprise renewal email.
My guess is that the bottom 10% of CK's, in a "CFO experiment" were not renewed. To see if they would pay to play - eg take the challenge offer. Still have high spend, but now pay to keep CK. Quick money for AA. And nobody played.

But who knows..... maybe a conspiracy theory. I have whiplash now.
It is mindboggling. That is my conspiracy theory.... no one bit. Those who got the 10k challenge had 72 hours to decide. And there has been a lot of chatter of this BA match. This must be their way of keeping the heavy hitters in line and encouraging spend. Worked for me last year.
astebel is offline  
Old May 17, 2024, 3:54 pm
  #3688  
3VM
 
Join Date: Mar 2023
Location: Los Gatos, CA
Programs: AA CK, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 8
Originally Posted by DFW DL
Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
I received that email today as well - nice surprise. I have been EXP for 22 straight years and CK for 5 years. I imagine my long term loyalty was a factor, but who knows. My flying was down in '23 but picking up in '24 so I may qualify again without having to jump through too many hoops. We'll see.
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3VM is offline  
Old May 17, 2024, 3:58 pm
  #3689  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,481
Originally Posted by execplataa
but do remember we already spent over 60k last year. And now they want 10k a Q spend to renew for the current year? That would equal over 100k spend for non hub CK renewal. Pound sand comes to mind. lol
Originally Posted by stant
ah. i didnt think of that.
10k and no spend attached would be worth it.
Originally Posted by 3VM
I received that email today as well - nice surprise. I have been EXP for 22 straight years and CK for 5 years. I imagine my long term loyalty was a factor, but who knows. My flying was down in '23 but picking up in '24 so I may qualify again without having to jump through too many hoops. We'll see.
Originally Posted by CK2023
I got the same.... very interesting turn of events.
Originally Posted by DFW DL
Got a very nice note from AA just now:

"Thank you for being one of our most valued customers. While you were not selected for the 2024-2025 ConciergeKey® program, we’d like to recognize your years of loyalty with a one-time gift of ConciergeKey® membership through April 30, 2025."

As I'll be retiring shortly, it will be nice to enjoy the benefits and recognition of CK for one last year. Well done AA!
Congrats!
HaleiwaFlyer is offline  
Old May 17, 2024, 4:02 pm
  #3690  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by astebel
It is mindboggling. That is my conspiracy theory.... no one bit. Those who got the 10k challenge had 72 hours to decide. And there has been a lot of chatter of this BA match. This must be their way of keeping the heavy hitters in line and encouraging spend. Worked for me last year.
Ironically, the biggest benefit to me of CK has nothing to do with AA. It is CCR lounge access in LHR.
CK2023 is offline  

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