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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 27, 2024, 5:03 am
  #3481  
 
Join Date: Aug 2007
Programs: AA EXP, Amex Plat
Posts: 573
Originally Posted by GoBirds
Unless that means that your miles expire in 2026?
I think this is the case. When I look at my app in the same exact location, it says “no miles expiration.” I think you need to log onto a real computer to see the actual ConciergeKey expiration date (but I do remember last year that it didn’t show up right away too).
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Old Apr 27, 2024, 5:55 am
  #3482  
PHL
FlyerTalk Evangelist
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,152
The “other revenue” on the Q1 is nearly $1B. That includes revenue from card spend. Their passenger and freight revenue was still 10x that, so I would argue they are still in the transportation business. OTOH, without that other revenue they’d have reported a much wider loss….
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Old Apr 27, 2024, 6:20 am
  #3483  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by jrms
Did anyone who requalified receive any email yet? or are we just going on what is on the app?
I have not received an email but the website now shows April 30, 2025.[/QUOTE]
I got the email yesterday
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astebel is online now  
Old Apr 27, 2024, 7:30 am
  #3484  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,369
Originally Posted by DFW_CK
Card says 2026 as well. I think it is a glitch.
That looks like the miles expiry date. For those with the card, it says no miles expiration.
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Old Apr 27, 2024, 7:55 am
  #3485  
 
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,954
Originally Posted by javabytes
They’ll want to, but the reality is this will accelerate the house of cards collapsing. Airlines love the easy money associated with printing miles by the billions. When it comes time to pay the piper, consistent mile devaluations *should* cause most rational consumers to ultimately avoid spending on AA credit cards when they can get 2% cash back on every purchase of on plenty of zero-AF cards, and nowhere near that return on AA miles.* Hold the card for free checked bags, but sock drawer it for purchases. We’ll find out just how rational the consumer really is, or just how good the airline evil marketing geniuses are at persuading people to acquire their scrip anyway.
I think the data is pretty clear on this - the programs are too opaque to be able to figure it out.
There are very few reasons one should be putting any spend on an airline co-brand card these days IMO, especially a Delta one, and, well...the numbers keep going up.
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Old Apr 27, 2024, 8:58 am
  #3486  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,411
New CK here...last year was first year as EP...just switched from not flying (COVID) to back to flying last year. And moved, so switched from fortress UA to AA. Anyway (and i travel 1/20 of what i used to...) I fly mostly US/Islands. Paid F. Some transcons. 1.7M in LP last year. Maybe 200K in flying (not sure if it was that...but i had some realllllllly expensive flights). Rest is CC and other stuff. (1.5M or so...) Saw it on my app first. Email just came in!
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Old Apr 27, 2024, 10:55 am
  #3487  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by PhillyPhlyer40
New CK here...last year was first year as EP...just switched from not flying (COVID) to back to flying last year. And moved, so switched from fortress UA to AA. Anyway (and i travel 1/20 of what i used to...) I fly mostly US/Islands. Paid F. Some transcons. 1.7M in LP last year. Maybe 200K in flying (not sure if it was that...but i had some realllllllly expensive flights). Rest is CC and other stuff. (1.5M or so...) Saw it on my app first. Email just came in!
Congratulations!

And now your experience only adds to the confusion and opacity of the whole CK selection criteria. It had seemed as though AA was perhaps moving away from CC spend and towards BIS spend this year, but the stats you shared suggest that that is not in fact the case.
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Old Apr 27, 2024, 11:22 am
  #3488  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 416
It seems to me like some sort of weighted function where BIS LPs are weighted more but even lesser weighted cc LPs (and shopping LPs?- but those probably have the least weight) can get you to some highly variable secret target amount if you have enough of them.

I also suspect that is also more of a wholistic look back at past travel patterns and spend (viewed through the lens of profitability, not revenue).
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Last edited by davecraze; Apr 27, 2024 at 11:45 am
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Old Apr 27, 2024, 11:47 am
  #3489  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by davecraze
It seems to me like some sort of weighted function where BIS LPs are weighted more but even lesser weighted cc LPs (and shopping LPs?- but those probably have the least weight) can get you some highly variable secret target anount if you have enough of them.

I also suspect that is also more of a wholistic look back at past travel patterns and spend (viewed through the lens of profitability, not revenue).
You may be right. I think it's sometimes natural to want to draw conclusions based on what's posted here, but I suspect that only a very small percentage of CK's are even on FT, let alone posting on this thread, so no doubt we're not really getting a full picture of what's actually happening writ large.

If nothing else, I get the sense that I'm likely spending significantly more than is needed to continue my CK status, but of course the inherent uncertainty of it all will probably get to me to continue doing just that.
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Old Apr 27, 2024, 11:56 am
  #3490  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 416
Originally Posted by GoBirds
You may be right. I think it's sometimes natural to want to draw conclusions based on what's posted here, but I suspect that only a very small percentage of CK's are even on FT, let alone posting on this thread, so no doubt we're not really getting a full picture of what's actually happening writ large.

If nothing else, I get the sense that I'm likely spending significantly more than is needed to continue my CK status, but of course the inherent uncertainty of it all will probably get to me to continue doing just that.
Yes on the sample size, though there seems to be way more CKs on the two Facebook groups than post here on FT and especially on this thread, and I am loosely taking their stated stated LPs (and breakdowns) into account also. But there is no way to really get a full picture.

You are 100 percent correct that the uncertainty is a feature, not a bug, and they yank us all around.
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Old Apr 27, 2024, 12:25 pm
  #3491  
 
Join Date: Apr 2024
Posts: 7
Been CK for the past 4 years but reduced travel significantly last year for a variety of reasons. Travel picked up like crazy at start of year - mostly transatlantic Biz/First (6+/yr). I don't play the CC game as I have plenty of miles already but my spend on flights last year, even at a reduced capacity, was significant. Still, I got the email saying I hadn't made the cut but will get the "special offer". Thing is, for my 4 years as CK, I've enjoyed the travel disruption benefits and tarmac transfers and Hyatt Globalist status the most. But, in truth, I've had 80+% of my flights have had issues and over 65% that have arrived late by 1+ hours in 2023. To fly AA metal, I need to connect in the worst hub (CLT) or go out of my way to get to a better hub (DFW). I regularly have flown AA to keep status vs. taking directs on other carriers and curse every time I see the direct arrive on time and I've been delayed and wasted an extra 4-5 hours thanks to the connection+delay.

While I await the "special offer", I can't help but think that them booting me out of CK is actually a good thing as I will have the freedom to choose any direct flight and can stop chasing endless status. For what it's worth, I'm Gold on both United and Delta.
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Old Apr 27, 2024, 12:28 pm
  #3492  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by GoBirds
You may be right. I think it's sometimes natural to want to draw conclusions based on what's posted here, but I suspect that only a very small percentage of CK's are even on FT, let alone posting on this thread, so no doubt we're not really getting a full picture of what's actually happening writ large.

If nothing else, I get the sense that I'm likely spending significantly more than is needed to continue my CK status, but of course the inherent uncertainty of it all will probably get to me to continue doing just that.
This. I think I'm definitely overspending on AA.
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Old Apr 27, 2024, 12:34 pm
  #3493  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,097
Originally Posted by davecraze
It seems to me like some sort of weighted function where BIS LPs are weighted more but even lesser weighted cc LPs (and shopping LPs?- but those probably have the least weight) can get you to some highly variable secret target amount if you have enough of them.

I also suspect that is also more of a wholistic look back at past travel patterns and spend (viewed through the lens of profitability, not revenue).
why do it that easily though?
i mean they know EVERYTHING about our relationship with the company. they know what seats we bought and how much we paid for them. they know how many miles / LPs we have from cc spend AND what they got paid from citi for them, plus our history of redeeming miles and how much that has cost them in revenue.

consider me for example. I used to get a few J tickets to LHR every year as awards. As soon as I got CK I didnt just stop booking award travel for myself, I canceled a saver award and bought a seat instead on the same flights. My status incentivized more revenue and profit, and if they wanted to they could calculate that out to the last dollar and cent. Maybe if I had been redeeming 20 LHR flights a year in saver J awards I wouldnt be CK

Remember the fabled eagle score? The score that says how likely you are to defect from the program? I see no reason why they cant have a spend score for us. or even an actual x$ number thats a running tally of how much profit we generated for the company in the last year. That would explain why me and the flier from Philly got an invite with just barely over executive platinum LPs for BIS but significant amounts of other activity.
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Old Apr 27, 2024, 12:48 pm
  #3494  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,481
Originally Posted by davecraze
Yes on the sample size, though there seems to be way more CKs on the two Facebook groups than post here on FT and especially on this thread, and I am loosely taking their stated stated LPs (and breakdowns) into account also. But there is no way to really get a full picture.

You are 100 percent correct that the uncertainty is a feature, not a bug, and they yank us all around.
You can work your way from the person with the lowest LPs who got invited and their hub. Someone can probably figure out an algebraic formula pretty fast if everyone gave their BIS LPs, percent premium BIS purchasing, LPs from CC spend, LPs from portal spend, and airport (hub, medium, small). With AI out there, the algorithm can be broken pretty quickly, but you'll just need the data set.

But what is the fun in that though? The exclusivity is what makes it special; and the unknown IS the special sauce. Once you lose that, CK just becomes EXP.

Sometimes it's better to not know.
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Old Apr 27, 2024, 1:05 pm
  #3495  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
why do it that easily though?
i mean they know EVERYTHING about our relationship with the company. they know what seats we bought and how much we paid for them. they know how many miles / LPs we have from cc spend AND what they got paid from citi for them, plus our history of redeeming miles and how much that has cost them in revenue.

consider me for example. I used to get a few J tickets to LHR every year as awards. As soon as I got CK I didnt just stop booking award travel for myself, I canceled a saver award and bought a seat instead on the same flights. My status incentivized more revenue and profit, and if they wanted to they could calculate that out to the last dollar and cent. Maybe if I had been redeeming 20 LHR flights a year in saver J awards I wouldnt be CK

Remember the fabled eagle score? The score that says how likely you are to defect from the program? I see no reason why they cant have a spend score for us. or even an actual x$ number thats a running tally of how much profit we generated for the company in the last year. That would explain why me and the flier from Philly got an invite with just barely over executive platinum LPs for BIS but significant amounts of other activity.
Whilst all they may be true, let’s not forget the state of AA’s technology, at least the customer facing side of it. I remember how the Airpass website looked like to me like it was 20 years old, and there was was a rumor that one of the reasons they may have shuttered the the program was that they were unable to integrate OW partners into Airpass technologically, and that it cost too much to do it so much of it manually.

I guess what I’m saying is that if their backend technology is as old as the stuff we see, they may not actually be able to do much of what you described. They definitely should be able to in 2024, but can they?
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