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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 23, 2024, 10:44 am
  #3331  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by davecraze
I am also holding off on any international airfare purchases (here 4 biz tickets to Southeast Asia and also 4 to Egypt, both for family vacations) until after knowing whether I will be renewed or not.

AA makes it very hard because, in addition to the current uncertainty, itís almost 8k more on AA and codeshare partners for just the Asia tickets. So I am frustrated and it costs more? Gee, sign me up!!!
What blows my mind is that they haven't extended the status another month. If they haven't figured out who is getting renewed yet, this seems like the easy solution to buy some time and minimize the frustration with loyal customers.
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Old Apr 23, 2024, 12:48 pm
  #3332  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,496
Anyone thinking about switching over to BA, Gold's Guest List?
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Old Apr 23, 2024, 12:53 pm
  #3333  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by HaleiwaFlyer
Anyone thinking about switching over to BA, Gold's Guest List?
Yes, absolutely. I think I can make it with 4 full fare First tickets from DFW - LHR planned this year. Revenue would have gone to AA, but alas, we shall see...maybe AA will learn to stop playing games with loyal folks....
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Old Apr 23, 2024, 1:09 pm
  #3334  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,496
Originally Posted by snydert
Yes, absolutely. I think I can make it with 4 full fare First tickets from DFW - LHR planned this year. Revenue would have gone to AA, but alas, we shall see...maybe AA will learn to stop playing games with loyal folks....
So far, what I know, as I actually don't know much about the BA frequent flier system.

Group 0 boarding with BA, if GA remembers. Group 1 boarding with AA (assuming all F/J class), which is literally 2-3 seconds after CK.

Pretty much a nice work around to get constant Flagship Lounge access while flying domestic AA flights without being CK.

Can get LAX Quantas F lounge access on domestic flights.

Sometimes get the same treatment as CKs (meet/greet).

Earn Avios, which is abit easier to redeem QR/BA/AY as they all use Avios.

Have lifetime tier status requiring 35,000 tier points, Sooner the better for a switch. I calculated out 875 one way flights: HNL-DFW flights to make it

Negatives of leaving AA ecosystem: No more Etihad or partner airlines on the cheap.
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Old Apr 23, 2024, 2:26 pm
  #3335  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,459
Originally Posted by HaleiwaFlyer
Anyone thinking about switching over to BA, Gold's Guest List?

I did the status match and have gold with BA. Took about 5 days for the match to come through. My first contact with BA res via their Gold line was today and it was all very professional and answered on the first ring after the phone tree.
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Old Apr 23, 2024, 3:08 pm
  #3336  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,386
Many probably know this, but there is a difference between Gold and GGL, with GGL being more akin to CK. There is a thread on FT about the occasional CK treatment for GGL members. Earning tier points (for now) is not revenue = status as it is with AA as it comes down to a combo of fare class and distance. Many threads on the BA forum with details.

Iíd like to think that I am in the CK mix based on flight spend alone (LPs from the CC is a bonus) and have thought about GGL as Iíd earn enough TPs. I think the issue with going the GGL route and moving off AA (such as losing EP) is that youíre probably screwed with IROPS as I donít think GGL means you get treated any differently than a typical non-AA emerald (I.e., EP trumps OWE). Someone can correct me if Iím wrong on this assumption. Most of my travel segment-wise is domestic so IROPS matters a lot versus CCR / Chelsea access when not in F. The sweet spot is the BA Gold promotion with one RT, which can be had for ~$2.5k.

I really hope AA makes a call on this soon as, like others, Iíve got a good amount of travel to book and this decision influences it. We shall see!
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Old Apr 23, 2024, 3:08 pm
  #3337  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by MikeFly
I did the status match and have gold with BA. Took about 5 days for the match to come through. My first contact with BA res via their Gold line was today and it was all very professional and answered on the first ring after the phone tree.
I was BA Gold for about 5 years. That was when I was CK via Airpass and didn't have to worry about how much I flew AA to maintain it, and it was pretty easy to obtain organically. Just 3 or 4 RT transcon AA flights in F using my BA number, and then 4 flights on BA metal. Much easier to obtain than CK, of course not the same level of service either. I agree that the BA Gold phone line was quick and helpful, but I don't believe it's 24/7 or U.S. based, though I could be wrong about both of those things.

If I'm not renewed for CK, I will definitely be getting my Gold status back at BA, and then will try to figure out what benefits that would give me when flying AA.
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Old Apr 23, 2024, 3:18 pm
  #3338  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,488
Originally Posted by snydert
Yes, absolutely. I think I can make it with 4 full fare First tickets from DFW - LHR planned this year. Revenue would have gone to AA, but alas, we shall see...maybe AA will learn to stop playing games with loyal folks....
You'll be a way short of GGL with that...

210 tier points for each paid F segment of 2000+ miles. So 4 returns would put you at 1680 tier points, enough to clear the Gold tier threshold but to earn Gold Guest List you need 5000 tier points. 3000 to renew.

For AA flights you earn the following:
Longhaul F and premium transcon F - 210 tier points
Premium transcon J and 2000+ mile segments in 2 cabin F - 140 tier points
Everything shorter than 2000 miles in F - 40 tier points.

I earned my BA Gold before I moved to the US almost 20yrs ago and having looked over the benefits decided for my travel and preferences that BA status was the way to go versus ramping up in AAdvantage. I generally just pay for F so upgrades aren't something I care about, but having MCE gratis if the prices are stupid is handy.

JFK is my home airport so Flagship First check-in and Soho lounge access regardless of flight is a really decent benefit to me. Even the odd years I've dropped to Silver I feel the benefits are still really decent for an AA domestic flyer as you still get Flagship Lounge access on all flights and free MCE. The only thing you really lose is the Flagship First Check-In and Group 2 boarding if you're in Y.
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Old Apr 23, 2024, 3:43 pm
  #3339  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by MikeFly
I did the status match and have gold with BA. Took about 5 days for the match to come through. My first contact with BA res via their Gold line was today and it was all very professional and answered on the first ring after the phone tree.
did you do this through a Delta match ? I just tried and they flagged that my CK is valid until April 30 only. Arghh. Of course I have more than triple the needed for EXP but not sure if that is what they need to see? How did you do this match? Thanks
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Old Apr 23, 2024, 3:46 pm
  #3340  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by GoBirds
I was BA Gold for about 5 years. That was when I was CK via Airpass and didn't have to worry about how much I flew AA to maintain it, and it was pretty easy to obtain organically. Just 3 or 4 RT transcon AA flights in F using my BA number, and then 4 flights on BA metal. Much easier to obtain than CK, of course not the same level of service either. I agree that the BA Gold phone line was quick and helpful, but I don't believe it's 24/7 or U.S. based, though I could be wrong about both of those things.

If I'm not renewed for CK, I will definitely be getting my Gold status back at BA, and then will try to figure out what benefits that would give me when flying AA.
Originally Posted by HaleiwaFlyer
Anyone thinking about switching over to BA, Gold's Guest List?
I just did the match. First to Delta with my CK card and then to BA. It literally took 72 hours in total. To maintain is basically a roundtrip through LHR so I will do that within these 6 months. As many here, still have lots of AA flights... domestic and international
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Old Apr 23, 2024, 3:48 pm
  #3341  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by execplataa
did you do this through a Delta match ? I just tried and they flagged that my CK is valid until April 30 only. Arghh. Of course I have more than triple the needed for EXP but not sure if that is what they need to see? How did you do this match? Thanks
I just sent Delta my CK card... mine is valid until May 5th so I was concerned they wouldn't take it. 48 hrs later I had my Plat with Delta, sent it to BA and less than 24 hrs had my gold.
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Old Apr 23, 2024, 3:53 pm
  #3342  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,496
Originally Posted by Fraser
(snip) Even the odd years I've dropped to Silver I feel the benefits are still really decent for an AA domestic flyer as you still get Flagship Lounge access on all flights and free MCE.
Thank you for the insight. I think the Flagship lounge access via BA status when losing CK will help out a lot. Personally, having FFL access was one of the most functional perks of being a CK, when looking at CK perks that I actually use.
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Old Apr 23, 2024, 3:55 pm
  #3343  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,496
Originally Posted by astebel
I just sent Delta my CK card... mine is valid until May 5th so I was concerned they wouldn't take it. 48 hrs later I had my Plat with Delta, sent it to BA and less than 24 hrs had my gold.
Crazy Delta only matched you to Platinum and not Diamond.
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Old Apr 24, 2024, 6:07 am
  #3344  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,459
Originally Posted by execplataa
did you do this through a Delta match ? I just tried and they flagged that my CK is valid until April 30 only. Arghh. Of course I have more than triple the needed for EXP but not sure if that is what they need to see? How did you do this match? Thanks
Yes, I used my Delta Platinum status to match to BA Gold. My daughter used her AA status to match UA then used that for the BA Gold.
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Old Apr 24, 2024, 7:53 am
  #3345  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by HaleiwaFlyer
Crazy Delta only matched you to Platinum and not Diamond.
I was thinking the same thing....
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astebel is offline  

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