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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 19, 2024, 1:43 pm
  #3271  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by snydert
I don't recall it ever coming this close to the expiration date.
I read on a Reddit post - take that with a bag of salt!- someone postulating that they may be ending the CK program in July? I dont see that happening but this is seriously annoying for sure. They have dragged this from exclusivity to annoyance very quick here.
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execplataa is offline  
Old Apr 19, 2024, 2:02 pm
  #3272  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by execplataa
I read on a Reddit post - take that with a bag of salt!- someone postulating that they may be ending the CK program in July? I dont see that happening but this is seriously annoying for sure. They have dragged this from exclusivity to annoyance very quick here.

Thats funny I was just going to post that maybe theyre ending CK just as they recently ended the Airpass program, but I cant imagine they would do that, as it likely costs them very little to continue CK as it it today.
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GoBirds is offline  
Old Apr 19, 2024, 2:08 pm
  #3273  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,458
Their right to do so, but it would sure be a kick to the teeth to do so in this manner. Many of us booked things differently in order to meet the secret criteria then to take it away wit such little notice! I just don't see it as realistic as the other 2 carriers still have their invite only levels.
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MikeFly is offline  
Old Apr 19, 2024, 3:11 pm
  #3274  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by MikeFly
Their right to do so, but it would sure be a kick to the teeth to do so in this manner. Many of us booked things differently in order to meet the secret criteria then to take it away wit such little notice! I just don't see it as realistic as the other 2 carriers still have their invite only levels.
I may start pestering customer service with emails here
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snydert is offline  
Old Apr 19, 2024, 4:07 pm
  #3275  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by execplataa
I read on a Reddit post - take that with a bag of salt!- someone postulating that they may be ending the CK program in July? I dont see that happening but this is seriously annoying for sure. They have dragged this from exclusivity to annoyance very quick here.
With the new pay per premium services thing I honestly thought the same thing myself. But then again it doesn't make a lot of sense that they would go and do the whole 'we are changing ck membership dates and will email you soon' thing if that's what they were doing.
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stant is offline  
Old Apr 20, 2024, 7:19 am
  #3276  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
With the new pay per premium services thing I honestly thought the same thing myself. But then again it doesn't make a lot of sense that they would go and do the whole 'we are changing ck membership dates and will email you soon' thing if that's what they were doing.
That's true, but they also ended Airpass with no warning, whist still allowing members to renew or extend literally up to the day they announced they were closing down the program, so who knows how or why AA makes the decisions they choose to make.
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GoBirds is offline  
Old Apr 20, 2024, 7:32 am
  #3277  
 
Join Date: Mar 2024
Posts: 2
Rewards

Does anyone else show a red number of rewards available, in my case 4, yet when I go to select rewards there are none available?

Also, tic-toc AA!!
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flyguy47 is offline  
Old Apr 20, 2024, 7:39 am
  #3278  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by flyguy47
Does anyone else show a red number of rewards available, in my case 4, yet when I go to select rewards there are none available?

Also, tic-toc AA!!
No, my rewards are showing up as available for selection as they normally do.
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GoBirds is offline  
Old Apr 20, 2024, 7:51 am
  #3279  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by GoBirds
No, my rewards are showing up as available for selection as they normally do.
Same
snydert is offline  
Old Apr 20, 2024, 8:30 am
  #3280  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by execplataa
I read on a Reddit post - take that with a bag of salt!- someone postulating that they may be ending the CK program in July? I dont see that happening but this is seriously annoying for sure. They have dragged this from exclusivity to annoyance very quick here.
I have been hearing for a while that CK will become another level above EP and there will be a more exclusive level over it for the true road warriors with >3 million LPs per annum. I don't think March LPs have posted yet so not sure if that is what is holding it up. I did make my final metric so I know I am ok for at least 1 more year.
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astebel is offline  
Old Apr 20, 2024, 8:31 am
  #3281  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by flyguy47
Does anyone else show a red number of rewards available, in my case 4, yet when I go to select rewards there are none available?

Also, tic-toc AA!!
What level LP reward redemption are you looking at? They show up a little later than the miles posting but other than Avis, there aren't any until 175k.
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astebel is offline  
Old Apr 20, 2024, 8:44 am
  #3282  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by astebel
I have been hearing for a while that CK will become another level above EP and there will be a more exclusive level over it for the true road warriors with >3 million LPs per annum. I don't think March LPs have posted yet so not sure if that is what is holding it up. I did make my final metric so I know I am ok for at least 1 more year.
Interesting. If true, that would definitely cull the ranks of the true upper tier at AA.

Have you heard this from someone at AA who might have real knowledge, or more from the general rumor mill?
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GoBirds is offline  
Old Apr 20, 2024, 8:54 am
  #3283  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by GoBirds
Interesting. If true, that would definitely cull the ranks of the true upper tier at AA.

Have you heard this from someone at AA who might have real knowledge, or more from the general rumor mill?
Seriously. I think 2M would be in my grasp, but not 3M. I don't spend enough on the CCs.
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snydert is offline  
Old Apr 20, 2024, 9:02 am
  #3284  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by snydert
Seriously. I think 2M would be in my grasp, but not 3M. I don't spend enough on the CCs.
Yep, same with me. I could shift some of my CC spend to AA and probably get to 2M as well, but 3M would likely be unattainable in my case.
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GoBirds is offline  
Old Apr 20, 2024, 9:36 am
  #3285  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by astebel
I have been hearing for a while that CK will become another level above EP and there will be a more exclusive level over it for the true road warriors with >3 million LPs per annum. I don't think March LPs have posted yet so not sure if that is what is holding it up. I did make my final metric so I know I am ok for at least 1 more year.
What will the top level get then? Boarding before the wheel chairs?

I just got my march LPs from my Citi card this morning
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stant is offline  

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