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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 3, 2024, 8:20 am
  #3151  
 
Join Date: Aug 2007
Programs: AA EXP, Amex Plat
Posts: 572
Originally Posted by crazy8534
Dear AA CK status members,
Over on the BA board we have been introduced to a new boarding group this week (Group 0 for Gold Guest List) which seems to be a way to try to emulate the AA CK pre-boarding which we all are jealous of (!).
Just wondering if any of you without BA status have flown BA this past week, and if so if you had noticed Group 0 on your BP?
I've been on a few BA flights recently that have called Group 0, which I did not receive as a CK. I had Group 1 as an Emerald OW member (via my EP status). I get the sense that BA doesn't know who is CK. Whenever I'm in a situation on BA when CK makes a difference I have to pull up my status on my phone to show them.
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Old Apr 3, 2024, 9:12 am
  #3152  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 871
Originally Posted by tacostuff
I've been on a few BA flights recently that have called Group 0, which I did not receive as a CK. I had Group 1 as an Emerald OW member (via my EP status). I get the sense that BA doesn't know who is CK. Whenever I'm in a situation on BA when CK makes a difference I have to pull up my status on my phone to show them.
what situations are there on ba where CK makes a difference? I thought emerald was all there was for them for non ba status members
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stant is offline  
Old Apr 3, 2024, 9:21 am
  #3153  
 
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,437
Originally Posted by tacostuff
I've been on a few BA flights recently that have called Group 0, which I did not receive as a CK. I had Group 1 as an Emerald OW member (via my EP status). I get the sense that BA doesn't know who is CK. Whenever I'm in a situation on BA when CK makes a difference I have to pull up my status on my phone to show them.
Thank you, really interesting info and different from what I thought.

Originally Posted by stant
what situations are there on ba where CK makes a difference? I thought emerald was all there was for them for non ba status members
The one that springs to mind would be entry to the CCR in T5 at LHR, perhaps also entry to other BA First class dining areas within lounges (e.g. BOS, IAD, LHR T3 GF).

A number of us on the BA board have been under the impression that BA is great at recognising CK status whereas AA don’t have a clue about GGL, but clearly that is at least partly a fiction. I sometimes get looked after by the AA CK teams on international long-haul (e.g. called by name and boarded with CK) but no automatic recognition otherwise and on short-haul if not in F I would be Group 2 as AA sees BA Emeralds as Plat Pro.
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Old Apr 3, 2024, 9:25 am
  #3154  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 351
Originally Posted by stant
what situations are there on ba where CK makes a difference? I thought emerald was all there was for them for non ba status members
I've had some acknowledgement on a few flights from FAs on BA thanking me/remarking on my status. I even had one mention there was a note in their system to make sure they treated me well on the flight.

Also, the Concorde room of course
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Old Apr 3, 2024, 11:19 am
  #3155  
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Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by tacostuff
I've been on a few BA flights recently that have called Group 0, which I did not receive as a CK. I had Group 1 as an Emerald OW member (via my EP status). I get the sense that BA doesn't know who is CK. Whenever I'm in a situation on BA when CK makes a difference I have to pull up my status on my phone to show them.
Why would you expect BA to let you board as group zero unless you actually earned that through BA? Of course I would love it if they did, but since AA doesn't allow BA's group zero passengers to board early when we CKs get called (not sure how AA would even know how to identify the group zero people; most likely they can't), we shouldn't expect BA to give us special treatment as CKs.

Originally Posted by snydert
I've had some acknowledgement on a few flights from FAs on BA thanking me/remarking on my status. I even had one mention there was a note in their system to make sure they treated me well on the flight.

Also, the Concorde room of course
Status as in OW Emerald you mean right? IB consistently treats me very well as OW Emerald; pretty sure they don't have a way to know I'm CK.
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Old Apr 3, 2024, 11:56 am
  #3156  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,462
As BA GGL flying AA, I have group 1 on my BP if in first (or in business when it’s the highest cabin) and group 2 if in economy or business when there’s and F cabin. CKs, EPs and PPro are group 1 on BA no matter what. So I think you get a slightly better deal there.

All that said, I have been told by CK reps that I can board when they call CKs. I’ll usually mention I’m BA Guest List and never been turned back. I think at LAX, JFK and MIA this should be ok and they know what you’re talking about. But I wonder if flying from Albuquerque they’d look at me like I am a space alien.
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Old Apr 3, 2024, 1:25 pm
  #3157  
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Join Date: Dec 2004
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Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by RichieMc

All that said, I have been told by CK reps that I can board when they call CKs.
AA doesn't always make an explicit CK boarding announcement. Out of FLL/MIA, I'm often the sole CK on my flights... I know many of the agents and they usually either call my name inviting me to board early or they signal that I can board if I'm near them. Doesn't bother me at all since there is no point in delaying general boarding on flights that have either 0 or 1 CK.
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Old Apr 3, 2024, 2:33 pm
  #3158  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 871
Originally Posted by snydert
I've had some acknowledgement on a few flights from FAs on BA thanking me/remarking on my status. I even had one mention there was a note in their system to make sure they treated me well on the flight.

Also, the Concorde room of course
Huh.
maybe I'll risk the direct flight to london once in a while then, assuming of course 'treat me well' means honor my request to turn the heat down in J to something lower than the melting point of lead.
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Old Apr 3, 2024, 4:07 pm
  #3159  
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Join Date: Dec 2004
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Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by stant
Huh.
maybe I'll risk the direct flight to london once in a while then, assuming of course 'treat me well' means honor my request to turn the heat down in J to something lower than the melting point of lead.
Risk but beware. Club World on BA is pretty weak in my opinion--horrible food, mediocre amenities (I prefer AA's Casper pillow and duvet), and huge cabins that even when you get a good cabin crew, it's hard for them to service that many J pax. However, on my last couple BA flights, the cabin temperature hasn't been overly hot.
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Old Apr 3, 2024, 4:20 pm
  #3160  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 351
Originally Posted by fly747first
Risk but beware. Club World on BA is pretty weak in my opinion--horrible food, mediocre amenities (I prefer AA's Casper pillow and duvet), and huge cabins that even when you get a good cabin crew, it's hard for them to service that many J pax. However, on my last couple BA flights, the cabin temperature hasn't been overly hot.
Wholeheartedly agree.
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Old Apr 3, 2024, 6:24 pm
  #3161  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 871
Originally Posted by fly747first
Risk but beware. Club World on BA is pretty weak in my opinion--horrible food, mediocre amenities (I prefer AA's Casper pillow and duvet), and huge cabins that even when you get a good cabin crew, it's hard for them to service that many J pax. However, on my last couple BA flights, the cabin temperature hasn't been overly hot.
Oh i'm well aware. Back in the day BA just spontaneously upgraded me. once to F once to J. Then I booked in J on american and never went back. The only thing is sometimes the direct tampa to gatwick flight would be worth it not to have to risk a connection.
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Old Apr 3, 2024, 8:29 pm
  #3162  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 132
Originally Posted by RichieMc
As BA GGL flying AA, I have group 1 on my BP if in first (or in business when it’s the highest cabin) and group 2 if in economy or business when there’s and F cabin. CKs, EPs and PPro are group 1 on BA no matter what. So I think you get a slightly better deal there.

All that said, I have been told by CK reps that I can board when they call CKs. I’ll usually mention I’m BA Guest List and never been turned back. I think at LAX, JFK and MIA this should be ok and they know what you’re talking about. But I wonder if flying from Albuquerque they’d look at me like I am a space alien.
My answer to that, in reverse, is that yes they do treat us as aliens. I was flying F on BA TATL from LHR, went up to the gate agent to ask if they might be offering CKs preboarding, and the agent clearly had no idea what I was talking about and asked me to please go back to the masses waiting for the normal boarding process.
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Old Apr 3, 2024, 8:33 pm
  #3163  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 132
Originally Posted by snydert
I've had some acknowledgement on a few flights from FAs on BA thanking me/remarking on my status. I even had one mention there was a note in their system to make sure they treated me well on the flight.

Also, the Concorde room of course
I've had the same experience on a few occasions on BA. The lead flight attendant came up to me, but not others that I could see, and thanked me for my business, so I presumed they knew I was CK and not just Emerald.
And yes, the Concorde room is always appreciated, though I find it to be too hot in general, and I also wish they hadn't gotten rid of their own showers and now make us use the more crowded showers between CCR and the FIrst lounge. One time there was a 45 minute wait list for the showers and I did not have enough time to wait. First world problems to be sure though!
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Old Apr 3, 2024, 11:52 pm
  #3164  
 
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,437
Originally Posted by GoBirds
One time there was a 45 minute wait list for the showers and I did not have enough time to wait. First world problems to be sure though!
Just to say that if you are eligible to be in the Concorde room at T5 (i.e. because you are CK), just mention to the shower attendant that you are "in the Concorde room" and they should prioritise you for a shower.
They realise this means you are either travelling in F, or in the BA or AA elite tiers. They won't always compute from the BP if you are in e.g. CW/business.
I have very rarely had to wait longer than 5min.
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Old Apr 4, 2024, 6:23 am
  #3165  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,462
Originally Posted by GoBirds
My answer to that, in reverse, is that yes they do treat us as aliens. I was flying F on BA TATL from LHR, went up to the gate agent to ask if they might be offering CKs preboarding, and the agent clearly had no idea what I was talking about and asked me to please go back to the masses waiting for the normal boarding process.
Why would you expect them to preboard CK when they don't preboard any BA elites? And the group 0 thing is brand new. BA still lets aliens baord in group 1 and Concorde Room access when flying on a bargain basement economy ticket to AMS or EDI. We have to suffer in group 2.
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