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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 2, 2024, 5:22 pm
  #2986  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by ExPlatGSO
my understanding was that CK decisions will be made sometime within March, with future CK decisions being made in April? What’s everyone’s interpretation?
I was told 1st half of March.
snydert is offline  
Old Mar 2, 2024, 5:32 pm
  #2987  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by astebel
I would just read the tea leaves...... this has always been a mystery. I feel somewhat fortunate that I know EXACTLY what I need and when to retain my CK. Best of luck to all and see you on the flip side. We went through last year and it was agony. No one knows until it is done.
I think the challenge you and others were offered is so interesting, as it offers exactly what AA has never publicly shared before, which is clear and easily quantifiable criteria for attaining and keeping CK status, which is basically 1 million LP’s.

Actually it’s not quite accurate that they’ve never done that before, as I’ve been a CK for about 10 years via the now discontinued Airpass program. And for me it was initially $50k per year, then later $60k per year, for guaranteed CK status.

The big question of course is does the current challenge that you’re on translate to everyone else. Is 1 million LP’s the magic number for all of us, or just for the select few offered the challenge?
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GoBirds is offline  
Old Mar 2, 2024, 8:09 pm
  #2988  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by GoBirds
I think the challenge you and others were offered is so interesting, as it offers exactly what AA has never publicly shared before, which is clear and easily quantifiable criteria for attaining and keeping CK status, which is basically 1 million LP’s.

Actually it’s not quite accurate that they’ve never done that before, as I’ve been a CK for about 10 years via the now discontinued Airpass program. And for me it was initially $50k per year, then later $60k per year, for guaranteed CK status.

The big question of course is does the current challenge that you’re on translate to everyone else. Is 1 million LP’s the magic number for all of us, or just for the select few offered the challenge?
The thing about the challenge is that is not just the total LPs because there were 3 metrics that had to be met. You miss one of them, you are out of the running. I know people who missed their second metric and lost their CK. I am not sure getting up to 1 million LPs will do it just on its own. If you recall several lost CK last spring and others with less LPs were invited in. I am striving to complete the challenge which needs to be done by May but as I said, at least I know where I stand. Will be watching this thread closely.
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Old Mar 2, 2024, 10:18 pm
  #2989  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,481
Originally Posted by astebel
I am striving to complete the challenge which needs to be done by May but as I said, at least I know where I stand. Will be watching this thread closely.
Certainty is bliss….congrats!

Last edited by HaleiwaFlyer; Mar 2, 2024 at 10:32 pm
HaleiwaFlyer is online now  
Old Mar 3, 2024, 1:46 am
  #2990  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,096
Originally Posted by astebel
The thing about the challenge is that is not just the total LPs because there were 3 metrics that had to be met. You miss one of them, you are out of the running. I know people who missed their second metric and lost their CK. I am not sure getting up to 1 million LPs will do it just on its own. If you recall several lost CK last spring and others with less LPs were invited in. I am striving to complete the challenge which needs to be done by May but as I said, at least I know where I stand. Will be watching this thread closely.
thats why i asked if the challenge was the same for everyone. i thought it was odd that they would have a universal number of LPs via one route, then totally different metrics via another route.
stant is offline  
Old Mar 3, 2024, 1:48 am
  #2991  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,096
Originally Posted by HaleiwaFlyer
Certainty is bliss….congrats!
and torture for the rest of us. i'm convinced that whoever it is who decided how the CK program is run has a ton of stock in whoever makes tums stashed away in some rathole...
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stant is offline  
Old Mar 3, 2024, 9:04 am
  #2992  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by stant
thats why i asked if the challenge was the same for everyone. i thought it was odd that they would have a universal number of LPs via one route, then totally different metrics via another route.
Yes. The metrics were the same for each quarter for all. The start and end dates were different though and varied within a couple of weeks of each other. It was 250k LPs the first quarter, 350k the second and 400k the 3rd. The unfortunate thing was by the time it was offered, I personally had over 100k LPs which were not recognized so had to start again at 0. But basically 1 million by the end if you completed each metric on the way. Mine ends early May but I know people who got on it after I did and they end toward the end of May.
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astebel is offline  
Old Mar 3, 2024, 1:04 pm
  #2993  
 
Join Date: Mar 2024
Posts: 2
Originally Posted by Hoosbest
Pretty sure I lost it. Mine was extended to July 2024 - so maybe getting ask to do a challenge. Most have extended to April 2024
Same here and also with a friend of mine with the July date. Neither of us hit 1m in 2023.
Tkyt is offline  
Old Mar 3, 2024, 1:20 pm
  #2994  
 
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 50
Originally Posted by Tkyt
Same here and also with a friend of mine with the July date. Neither of us hit 1m in 2023.
So if it's extended to July that means you didn't get renewed?
Marioparty is offline  
Old Mar 3, 2024, 1:32 pm
  #2995  
 
Join Date: Mar 2024
Posts: 2
Originally Posted by Marioparty
So if it's extended to July that means you didn't get renewed?

No idea. There hasn't been communication but it's odd it's extended 90 days leading me to believe a challenge will be coming.
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Old Mar 3, 2024, 6:29 pm
  #2996  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by Tkyt
Same here and also with a friend of mine with the July date. Neither of us hit 1m in 2023.
There were some mid-year memberships added last year. Did you get it a new invite or renewal last July or did it just really change now??

Last edited by astebel; Mar 3, 2024 at 6:38 pm Reason: more info
astebel is offline  
Old Mar 3, 2024, 7:36 pm
  #2997  
 
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 303
Originally Posted by StiTChEs37
I had a similar experience last year while flying with my wife for vacation. My seat (1D) disappeared off my boarding pass at check-in, and F was sold out. Agent informed me my seat had broken. I asked if we should change to J, but agent said not to worry about it. 30 mins prior to boarding a rep told me that a seat "freed up". Skeptical, but not wanting to really 'know', I thanked them and took the new boarding pass with seat 2G (behind my wife).

2 minutes after CK pre-boarding, another passenger shows up "Hi - you are in my seat".... (uh oh). Turns out it was a couple on their anniversary trip - they had downgraded him to J, but I guess the news didn't get conveyed in time. I showed him my 2G boarding pass and suggested to him we ask for a FA /GA to help sort this out

I actually debated just taking the J seat (it isn't his fault my seat broke... why should my bad luck become his problem)... but when I suggested we get assistance to help sort it out, he responded with a huge attitude, "Ok, yea, because I'm going to stand here and watch while they kick you out of my seat". At this point my empathy immediately evaporated, and I thought to myself... "I don't think you understand what's about to happen here..."

Sure enough, he got the boot to J.

But you know who I feel the worst for out of all of this? the sorry soul that had thought they scored an upgrade to J on a redeye to LHR, but got kicked back to their econ / prem econ seat...

Anyway.. yea, CK definitely has it's perks.

I had this exact situation on a paid F ticket DFW-LHR last year. I was in seat to Jay, and while waiting in the DFW flagship lounge, I suddenly noticed a seat change on my BP to 1A. The agent downgraded someone in F to business and gave me his seat because 2J was inoperative. And yes, this is a very awkward situation because I boarded late. In fact, I was one of the last people to board and after I went to my seat, the previous owner came to my seat up from Biz class noticeably upset and was inquiring why and I obtained that seat. I directed him to speak with the manager working the gate.

Very awkward!!
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1K-DFW is offline  
Old Mar 4, 2024, 2:21 pm
  #2998  
 
Join Date: Oct 2002
Location: Los Angeles, CA, USA
Programs: AA EXP MM, BA Gold, Hyatt Globalist, Bonvoy Titanium
Posts: 144
Originally Posted by astebel
The thing about the challenge is that is not just the total LPs because there were 3 metrics that had to be met. You miss one of them, you are out of the running. I know people who missed their second metric and lost their CK. I am not sure getting up to 1 million LPs will do it just on its own. If you recall several lost CK last spring and others with less LPs were invited in. I am striving to complete the challenge which needs to be done by May but as I said, at least I know where I stand. Will be watching this thread closely.
Right, it's all a black box. One would think that the type of LP earned matters, since they're not all equal. For example credit card spend is theoretically way more profitable than Hyatt dual accrual.
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Dedicated is offline  
Old Mar 4, 2024, 4:41 pm
  #2999  
 
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
Originally Posted by astebel
There were some mid-year memberships added last year. Did you get it a new invite or renewal last July or did it just really change now??
Mine changed in the last few days from end of March to July.
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Old Mar 5, 2024, 9:50 am
  #3000  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 416
Has anyone recently connected from BA (Barcelona to LHR) to an AA flight to the US at Heathrow? If so, was there a CK or premium services agent there for connection assistance (just in case - it's 90 minutes, but you never know, right)? I usually only connect the other way from AA metal to BA, but I don't remember if the assistance also works in the other direction when at least one flight is on AA metal. Any idea what terminal the BA flight will arrive at and AA flight depart from?
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