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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

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Old May 11, 22, 1:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver


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Old Sep 14, 16, 12:18 pm
  #16  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,953
Originally Posted by nrr View Post
From reading several posts here and the "eliteness" of CK status, I assume CK's, as one of their perks, get to wear a special GOLD CROWN.
More usefully than that, they get EXP, Club membership, often special handling in IROPS / OSO including getting boarded prior to pre boarding, etc.

A hint that it's not about how many EQM one earns is that EP / EXP is granted with CK, because sime CK don't fly sufficiently to earn EP.

I suspect AA will retain CK for VIPs and may design something targeted at very frequent flyers using premium fares that extends some benefits but not CK.
JDiver is offline  
Old Oct 3, 16, 6:48 pm
  #17  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 246
Originally Posted by JDiver View Post
More usefully than that, they get EXP, Club membership, often special handling in IROPS / OSO including getting boarded prior to pre boarding, etc.

A hint that it's not about how many EQM one earns is that EP / EXP is granted with CK, because sime CK don't fly sufficiently to earn EP.

I suspect AA will retain CK for VIPs and may design something targeted at very frequent flyers using premium fares that extends some benefits but not CK.
AA let me know today I am now CK, which is much appreciated ^

And to your point, a level above EXP which has the current benefits of CK, is what I'm really looking for. Flagship lounge access at SFO/JFK in particular.
jmappleby is offline  
Old Oct 3, 16, 7:06 pm
  #18  
 
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
Originally Posted by jmappleby View Post
AA let me know today I am now CK, which is much appreciated ^

And to your point, a level above EXP which has the current benefits of CK, is what I'm really looking for. Flagship lounge access at SFO/JFK in particular.
CONGRATS. Mind if we ask your typical annual EQM and influence on spending?

Last edited by oysterhead43; Oct 3, 16 at 11:31 pm
oysterhead43 is offline  
Old Oct 3, 16, 8:29 pm
  #19  
 
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,612
Any non-CKs here ever had CK-like benefits extended to them?

Was recently on an international itinerary US - Europe in paid J (SWU to F) and was conferred some of the benefits while connecting at DFW. I was met by a rep when arriving in DFW, taken to the D AC by cart, walked to Flagship Dining, and collected when it was time to board. Overall a fantastic experience, but I have no idea why I was selected. I never fly paid J except when the client pays on special occasions like holidays (or an emergency in this case). Service was very nice, though, and it made an originally-tight connection actually quite pleasant.
brewdog11 is offline  
Old Oct 3, 16, 11:17 pm
  #20  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,953
Originally Posted by jmappleby View Post
AA let me know today I am now CK, which is much appreciated ^

And to your point, a level above EXP which has the current benefits of CK, is what I'm really looking for. Flagship lounge access at SFO/JFK in particular.
Congratulations!
JDiver is offline  
Old Oct 4, 16, 5:54 pm
  #21  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 246
Originally Posted by oysterhead43 View Post
CONGRATS. Mind if we ask your typical annual EQM and influence on spending?
Sure, here's some rough ideas.

I'm new to traveling this much, last year was about $45k, this year will end up closer to $80k and 350k EQM, mostly in Y-UP on AA metal with some OneWorld carriers for long haul.

I'm the GM of a consultancy where most folks travel weekly, so influence spend.
jmappleby is offline  
Old Oct 4, 16, 10:18 pm
  #22  
 
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,414
Originally Posted by jmappleby View Post
Sure, here's some rough ideas.

I'm new to traveling this much, last year was about $45k, this year will end up closer to $80k and 350k EQM, mostly in Y-UP on AA metal with some OneWorld carriers for long haul.

I'm the GM of a consultancy where most folks travel weekly, so influence spend.
Need an apprentice?

Congrats.
BThumme is offline  
Old Oct 5, 16, 8:52 am
  #23  
 
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
Originally Posted by jmappleby View Post
I'm new to traveling this much, last year was about $45k, this year will end up closer to $80k and 350k EQM, mostly in Y-UP on AA metal with some OneWorld carriers for long haul.

I'm the GM of a consultancy where most folks travel weekly, so influence spend.
Yeah, I'd say that's a pretty high bar!
oysterhead43 is offline  
Old Oct 5, 16, 11:06 am
  #24  
 
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,792
Originally Posted by JDiver View Post
More usefully than that, they get EXP, Club membership, often special handling in IROPS / OSO including getting boarded prior to pre boarding, etc.

A hint that it's not about how many EQM one earns is that EP / EXP is granted with CK, because sime CK don't fly sufficiently to earn EP.

I suspect AA will retain CK for VIPs and may design something targeted at very frequent flyers using premium fares that extends some benefits but not CK.
Don't forget about the superior phone agent service and email contact at AA for useful tasks as flight changes / re-routing for delays, etc.
george 3 is offline  
Old Oct 8, 16, 6:08 pm
  #25  
 
Join Date: Dec 2013
Location: SFO/STS
Programs: AA EXP, HH Diamond
Posts: 374
Originally Posted by jmappleby View Post
AA let me know today I am now CK, which is much appreciated ^

And to your point, a level above EXP which has the current benefits of CK, is what I'm really looking for. Flagship lounge access at SFO/JFK in particular.
I'm pretty sure there is no Flagship dining at SFO. If there is, I'm not sure where and I spend quite a bit of time there.
Rebob is offline  
Old Oct 8, 16, 6:29 pm
  #26  
 
Join Date: May 2015
Location: Empire State
Programs: AAdvantage Executive Platinum; Marriott Platinum
Posts: 461
Originally Posted by brewdog11 View Post
Any non-CKs here ever had CK-like benefits extended to them?

Was recently on an international itinerary US - Europe in paid J (SWU to F) and was conferred some of the benefits while connecting at DFW. I was met by a rep when arriving in DFW, taken to the D AC by cart, walked to Flagship Dining, and collected when it was time to board. Overall a fantastic experience, but I have no idea why I was selected. I never fly paid J except when the client pays on special occasions like holidays (or an emergency in this case). Service was very nice, though, and it made an originally-tight connection actually quite pleasant.
I'm PLT, soon to be EXP, and on a recent trip when we arrived at the JFK Flagship Lounge, the agent said oh! We've been looking for you! I was initially nervous, but she responded by asking if we wanted an escorted ride to the gate for our transcon flight. We of course accepted, and very much appreciated the experience , but still don't know why we were flagged.
AAEmpireState is offline  
Old Oct 9, 16, 1:48 pm
  #27  
 
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,612
Originally Posted by AAEmpireState View Post
I'm PLT, soon to be EXP, and on a recent trip when we arrived at the JFK Flagship Lounge, the agent said oh! We've been looking for you! I was initially nervous, but she responded by asking if we wanted an escorted ride to the gate for our transcon flight. We of course accepted, and very much appreciated the experience , but still don't know why we were flagged.
I can echo you on the "nervous" part. The minute I saw an AA rep holding a sign with my name on it at the gate, I thought they were there to tell me "sorry, you've been removed from your connection" or something.

Maybe if they have extra reps around, they try to do something for select pax flying on premium tickets?
brewdog11 is offline  
Old Oct 10, 16, 4:22 pm
  #28  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,138
Email???

I'm a CK member as if this summer and I see references to a CK email??? I was never given one. Should I ask for this?

Thanks.
JBauer is offline  
Old Oct 10, 16, 5:16 pm
  #29  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,953
Originally Posted by JBauer View Post
I'm a CK member as if this summer and I see references to a CK email??? I was never given one. Should I ask for this?

Thanks.
You can call your CK number and ask for it if it's available.
JDiver is offline  
Old Oct 10, 16, 5:17 pm
  #30  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,953
Originally Posted by AAEmpireState View Post
I'm PLT, soon to be EXP, and on a recent trip when we arrived at the JFK Flagship Lounge, the agent said oh! We've been looking for you! I was initially nervous, but she responded by asking if we wanted an escorted ride to the gate for our transcon flight. We of course accepted, and very much appreciated the experience , but still don't know why we were flagged.
You Don't Know Who You Are?
JDiver is offline  

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