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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jan 25, 2024, 6:10 pm
  #2836  
 
Join Date: Mar 2023
Programs: All the usual suspects but mostly AA CK, Marriott LT Titanium, Hyatt Globalist, and Hilton dirt
Posts: 10
Originally Posted by Marioparty
I am mainly concerned about the domestic part of the trip. We are flying into Melbourne... Spending a few days before flying MEL to Brisbane and then on to Sydney.

I just don't want to get to the airport too early but will obviously do it if that is what is necessary.

I just don't have a ton of experience traveling domestically in Australia. Typically it's Sydney and back to the US.
I’ve traveled extensively through MEL to other domestic stops, mostly SYD, TAS, and Adelaide. Generally an easy airport and security moves pretty quickly. My experience is I can check a bag about an hour-15 before flight time, go through security, have a quick drink and snack in the lounge (if you have lounge access), and be at the gate in time to board. know that even when flying coach domestically QF provides a choice of hot snack (think some sort of sandwich) on many routes and a full hot meal up front.
snydert, StiTChEs37 and Marioparty like this.
Seat29E is offline  
Old Jan 25, 2024, 7:24 pm
  #2837  
 
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 51
Originally Posted by Seat29E
I’ve traveled extensively through MEL to other domestic stops, mostly SYD, TAS, and Adelaide. Generally an easy airport and security moves pretty quickly. My experience is I can check a bag about an hour-15 before flight time, go through security, have a quick drink and snack in the lounge (if you have lounge access), and be at the gate in time to board. know that even when flying coach domestically QF provides a choice of hot snack (think some sort of sandwich) on many routes and a full hot meal up front.
​​​​​​Perfect! This was exactly what I was looking for. This helps a lot.
As a CK (Emerald), how are the lounge options? Is there one you prefer?
snydert likes this.
Marioparty is offline  
Old Jan 25, 2024, 9:46 pm
  #2838  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,066
Has anyone had their expiration date change yet (extension)? I know it’s usually late Feb, but some in the FB group for EXP/CK are saying theirs has changed to 2025 in the last few days.
SkyTeam777 is offline  
Old Jan 25, 2024, 9:48 pm
  #2839  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by SkyTeam777
Has anyone had their expiration date change yet (extension)? I know it’s usually late Feb, but some in the FB group for EXP/CK are saying theirs has changed to 2025 in the last few days.
I haven't heard of a single CK being extended yet
snydert is offline  
Old Jan 25, 2024, 10:13 pm
  #2840  
 
Join Date: Mar 2023
Programs: All the usual suspects but mostly AA CK, Marriott LT Titanium, Hyatt Globalist, and Hilton dirt
Posts: 10
Originally Posted by Marioparty
​​​​​​Perfect! This was exactly what I was looking for. This helps a lot.
As a CK (Emerald), how are the lounge options? Is there one you prefer?
Glad the info is helpful! As an OW Emerald you’re eligible to use the QF Business lounge. Both the regular and business lounges are located about 10-15 feet to the right after exiting domestic security. It’s the only game in town, so to speak. Have fun!
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Seat29E is offline  
Old Jan 26, 2024, 6:30 am
  #2841  
 
Join Date: Feb 2002
Location: Agoura Hills, CA USA
Posts: 2,664
I have not heard of anyone being extended til 2025 yet either
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RTW4 is offline  
Old Jan 26, 2024, 7:18 am
  #2842  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by SkyTeam777
Has anyone had their expiration date change yet (extension)? I know it’s usually late Feb, but some in the FB group for EXP/CK are saying theirs has changed to 2025 in the last few days.
I am on those FB pages as well and haven't seen anyone discuss getting extended at this time.
dave_261 likes this.
astebel is online now  
Old Jan 26, 2024, 8:24 am
  #2843  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,066
Originally Posted by astebel
I am on those FB pages as well and haven't seen anyone discuss getting extended at this time.
one person posted in the comments they were extended through 2025 a few days ago.it sounded like someone agreed w him, but maybe just a one-off.
astebel likes this.
SkyTeam777 is offline  
Old Jan 26, 2024, 11:27 am
  #2844  
 
Join Date: Nov 2018
Location: DFW
Programs: AA EP
Posts: 9
Using SUP for BA flights

Has anyone successfully used an SUP on BA? I’ve called once and the agent said it wasn’t available and there is no waitlist option. There are seats still available. Wondering if there’s any intel
on when BA would open up availability or if they only save a seat or two for these upgrades as first come first serve.
astronomicalunit is offline  
Old Jan 28, 2024, 9:28 am
  #2845  
 
Join Date: Jan 2024
Posts: 1
Why I decided ConciergeKey is not worth anymore

Hello friends
I have been a CK for almost 4 years, trying to qualify every year and being loyal to American Airlines reached a tipping point for me, this year i realized is not worth it, not even close.

Let me explain why

1) When paying for a Business class seat on a widebody international flight, you have to wonder what aircraft you will get, what business class config you will get, if its a 787-8 you get those rocking chairs which are ridiculous, only seats 5A and 5H are detached.
2) 777 aircraft some have zodiac and some have b/e, if you get zodiac its the same issue as the 787-8, paying all that money to have an uncomfortable flight makes no sense to me at all. Just did a CLT-MAD-CLT with Zodiac both ways on a 777 a week ago that made me make this post and move to some other airline. Enough with the stressing of booking the right seat in business class.
3) The amenity kits on international flights are a joke, honestly a joke considering you are paying at least anywhere from 4K to 7K on a round trip flight, South America or Europe.
3) Meet and greet is nice, when you get it (Not always provided)
4) Tarmac transport is basically non existent, i had probably only 2 in my 4 years
3) Boarding process is not enforced, half the place boards group 1 ( I know you get preboard with CK but sometimes they dont even do that, they call group 1 directly )
4) Planes are getting old and no plans of modernizing the fleet, Delta is doing a much better job on this ie Airbus 350
5) Domestic flights first class, you get a drink and a snack out of a basket in first, not even a bottle of water, other airlines understand you are paying more so they give more.
6) After reaching almost 2 Million miles flown in AA I had enough, the airline doesnt meet the standards of what they are offering anymore. I think its all downhill from here for AA
7) I gladly ditched my metal tags, I already booked my first international flight in Delta, leaving in a week, i did a status match with Delta so im going to try them out.

I didnt even pick my rewards, i reached the 250K level and there they are, just waiting because i doubt I will fly AA again in 2024.

This is just my personal opinion
Seat1H is offline  
Old Jan 28, 2024, 9:47 am
  #2846  
 
Join Date: Nov 2011
Posts: 694
All makes sense. Goodbye cruel airline
that said, I’d be curious if any delta 360s are available for rebuttal
footballfanatic is offline  
Old Jan 28, 2024, 10:04 am
  #2847  
 
Join Date: Jun 2019
Location: CLT
Programs: AA
Posts: 463
Originally Posted by Seat1H
Planes are getting old and no plans of modernizing the fleet
To be fair that's not entirely true; age really depends on type. There are some ancient 320's and 319's around, and the 772's are getting up there. The 787's, 77W's, and 321's are all pretty new on average. New cabin design rolls out with 321XLR, new 787s, and retrofit to 77W's. Unfortunately no current plan to retrofit any other types that I know of.

But hey by all means, take your business elsewhere and see how it shakes out.
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jerseytom is offline  
Old Jan 28, 2024, 10:24 am
  #2848  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,491
Wait until you fly a 767-300 on Delta domestically or internationally….talk about refurbished ancient bird… you’ll have the same complaints.

Fly the airline that gives you your dollars worth in soft and hard product. Your travel budget will dictate what you can fly.

The domestic three will all have their plus/minuses and be similar.

With advent of purchasable airline ala cart luxury experiences, no need to be part of a loyalty program when the top tier benefits are purchasable as a non elite (DL VIP program, AA 5 star select, PS Suites….etc).
HaleiwaFlyer is online now  
Old Jan 28, 2024, 10:52 am
  #2849  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,351
Welcome to FT, Seat1H!

I have to admit I am somewhat amused to learn that the amenity kit is a factor in whether one aims for CK or not.
notquiteaff is offline  
Old Jan 28, 2024, 11:07 am
  #2850  
 
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,312
Originally Posted by jerseytom
To be fair that's not entirely true; age really depends on type. There are some ancient 320's and 319's around, and the 772's are getting up there. The 787's, 77W's, and 321's are all pretty new on average. New cabin design rolls out with 321XLR, new 787s, and retrofit to 77W's. Unfortunately no current plan to retrofit any other types that I know of.
I think the underlying complaint is that AA is really bad with interior upkeep/maintenance, and it makes the aircraft feel "old". From a passenger standpoint, airframe age is irrelevant/imperceptible if the aircraft feels new. For example, all the A321Ts are just 10 years old but they are really starting to fall apart. I bet some of the old UA A319s just retrofitted will feel "newer" than all of AA's 737s.
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lrdpenn is offline  

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