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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Sep 3, 2023, 8:07 am
  #2581  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by wutlol
I am officially now the only person in my immediate org who doesnít have CK. Our AUS-based team member just got it and will conclude the year in Feb with about $30k total spend.
That is really disappointing. I am really sorry. I know how much this means to you and how much you support AA. What will you do now? Hopefully get it at the qualifying year next year.
astebel is offline  
Old Sep 3, 2023, 11:42 am
  #2582  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Originally Posted by wutlol
I am officially now the only person in my immediate org who doesnít have CK. Our AUS-based team member just got it and will conclude the year in Feb with about $30k total spend.
That settles it - I'm moving to AUS and working on a team, ensuring to maintain low annual travel spend to regain CK.
enpremiere is offline  
Old Sep 3, 2023, 6:58 pm
  #2583  
 
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
Relatively junior CK here...I'm aware that I can only apply for regular upgrade requests for complementary upgrades for 1 other passenger on a PNR. Same as EXP and below.

I'm curious about miles + copay upgrades, however. My partner, I, and our 4 year old son are all on one PNR. I'm out of SWUs and went to apply a miles upgrade that was confirmable instantly on the key leg. CK agent told me that was limited to me + 1. So, my only options were pay $1050 for all of us ($350 copy for everyone) or split the PRN and put one of us on another record. Is that correct? I've never noticed that documented anywhere and really don't want to split the PNR in case there is an issue between now and an xmas-period flight.
Animgif is offline  
Old Sep 4, 2023, 6:47 am
  #2584  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by Animgif
Relatively junior CK here...I'm aware that I can only apply for regular upgrade requests for complementary upgrades for 1 other passenger on a PNR. Same as EXP and below.

I'm curious about miles + copay upgrades, however. My partner, I, and our 4 year old son are all on one PNR. I'm out of SWUs and went to apply a miles upgrade that was confirmable instantly on the key leg. CK agent told me that was limited to me + 1. So, my only options were pay $1050 for all of us ($350 copy for everyone) or split the PRN and put one of us on another record. Is that correct? I've never noticed that documented anywhere and really don't want to split the PNR in case there is an issue between now and an xmas-period flight.
In the past they charged me co-pays for only half the party - I will see if I can confirm whether they split the PNR or not.

I have a pair of SWUs Iíd be happy to give you if that settles this in the short term.
astebel and snydert like this.
wutlol is offline  
Old Sep 4, 2023, 7:21 am
  #2585  
 
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
Appreciate the offer; but give them to someone who needs them more. I'm happy to pay the extra $700 to not split the record, it's not that big of a deal. I'm more focused on the absurdity of the nickel and diming on small benefits like this. I find it hard to believe people are really abusing (or even able to abuse) a benefit like this.
snydert and AB Dada like this.
Animgif is offline  
Old Sep 4, 2023, 4:05 pm
  #2586  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,112
Originally Posted by snydert
Such a low qualifying spend. I'm shocked.
thats roughly what I had to qualify for this year. the only thing that ticks me off is I also transferred enough bonvoy points for about a million aadvantage miles to be posted to my account and I dont know if that played into the picture as well. tpa is home fwiw.... beating the heck out of the cobranded card for extra LPs to be on the safe side this year....
snydert likes this.
stant is offline  
Old Sep 4, 2023, 5:27 pm
  #2587  
 
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
Originally Posted by Animgif
Relatively junior CK here...I'm aware that I can only apply for regular upgrade requests for complementary upgrades for 1 other passenger on a PNR. Same as EXP and below.

I'm curious about miles + copay upgrades, however. My partner, I, and our 4 year old son are all on one PNR. I'm out of SWUs and went to apply a miles upgrade that was confirmable instantly on the key leg. CK agent told me that was limited to me + 1. So, my only options were pay $1050 for all of us ($350 copy for everyone) or split the PRN and put one of us on another record. Is that correct? I've never noticed that documented anywhere and really don't want to split the PNR in case there is an issue between now and a xmas-period flight.
For what it's worth, in case someone comes looking, I did finally (after a ton of looking) find that this seems to be documented in the online welcome slideshow thingy on AA's website.

snydert likes this.
Animgif is offline  
Old Sep 4, 2023, 5:28 pm
  #2588  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by stant
thats roughly what I had to qualify for this year. the only thing that ticks me off is I also transferred enough bonvoy points for about a million aadvantage miles to be posted to my account and I dont know if that played into the picture as well. tpa is home fwiw.... beating the heck out of the cobranded card for extra LPs to be on the safe side this year....
It may have played a factor, but it seems that the figures are drastically reduced for non-hub fliers, which makes sense as an AA tactic. It sucks being DFW-based for that reason, but it's obviously very convenient for global travel.
snydert is offline  
Old Sep 4, 2023, 7:26 pm
  #2589  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Originally Posted by stant
thats roughly what I had to qualify for this year. the only thing that ticks me off is I also transferred enough bonvoy points for about a million aadvantage miles to be posted to my account and I dont know if that played into the picture as well. tpa is home fwiw.... beating the heck out of the cobranded card for extra LPs to be on the safe side this year....
I must be working with old information but I had understood that transfers from Marriott's program to American would not count as LPs. Is that incorrect or has it changed?
enpremiere is offline  
Old Sep 4, 2023, 7:42 pm
  #2590  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,112
Originally Posted by enpremiere
I must be working with old information but I had understood that transfers from Marriott's program to American would not count as LPs. Is that incorrect or has it changed?
you are correct, no LPs are involved, but from what I have been able to gather, *any* activity comes into play, not just LPs, as in the members who got half a year of CK for that crazy favorable giveaway of points tied to a charitable donation a year or so ago... The thing is I dont know how much they take it into consideration. Luckily I earn a ton of bonvoy points, so i've already transferred the same this year and am building my stash back up.
stant is offline  
Old Sep 5, 2023, 3:05 am
  #2591  
Suspended
 
Join Date: Sep 2019
Posts: 2,094
Do CK boarding passes say "ConciergeKey"?

A few times recently, when I have been first in line for Group 1, people have come out of nowhere and darted on board in front of me.

When the most recent episode involved the person looking at me and saying, "get out of way, I'm boarding", I smiled, looked the person in the eye and said, "Are you ConciergeKey"?

The person said, "Yes", but I saw a Group 1 indicator on the person's boarding pass, and the person then walked back to coach.

Do CK boarding passes say "1" on them or do they say "ConciergeKey" or something? Any other indicators of CK status on boarding passes?

Thanks.
WeekendTraveler is offline  
Old Sep 5, 2023, 4:34 am
  #2592  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 836
Originally Posted by WeekendTraveler

Do CK boarding passes say "1" on them or do they say "ConciergeKey" or something? Any other indicators of CK status on boarding passes?
Boarding passes will have "CK" in place of the Boarding group number.
robertablake is offline  
Old Sep 5, 2023, 6:46 am
  #2593  
 
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 462
Originally Posted by robertablake
Boarding passes will have "CK" in place of the Boarding group number.
I use that line when a GA asks what group number I am in. I tell them my boarding group has letters and not numbers. Most of them know, but a lot of them just look at me quizzically until I show them.
jhalapin is offline  
Old Sep 5, 2023, 8:19 am
  #2594  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 75
Originally Posted by wutlol
I am just a few shy of the 750k reward and will comfortably clear 1m. Will spend well in excess of $100k for self and company spend is high 7/low 8 figures.

The two people I know who got it today are approximately 215k LP and 260k LP. Neither are at major hubs, both have credit cards, 80-90+% of their points are from spend on AA metal, all J/F, mostly domestic flights.

For what it's worth - I didn't get anything, either. I passed 800k last week - almost all from AA J/F. Disappointing.
StiTChEs37 is offline  
Old Sep 5, 2023, 8:22 am
  #2595  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by StiTChEs37
For what it's worth - I didn't get anything, either. I passed 800k last week - almost all from AA J/F. Disappointing.
Whoa! That's surprising. What is your hub?
snydert is offline  

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