Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Dec 12, 2017, 8:15 pm
#241
Join Date: Nov 2010
Programs: AA CK, UA Silver, Marriott Titanium, Hyatt Globalist, Hilton Diamond, Radisson Platinum
Posts: 82
Looking in the wrong place?
I've been CK for 4 years. Today I logged into the mobile app and saw my status as CK valid through 1-31-19. Later today I logged on to the website and it says the same enjoy EP through 1-31-19. I'm really hoping it is two different systems and the website data is updated/refreshed at a different time than the mobile app. I took a screenshot in case I need to beg! 
The area above the Qualification Wheels will say Enjoy EXP through 1-31-19. The area on the left which shows Elite Status should show CK with a valid through date of 1-31-19. It makes sense, since you can only Qualify for EXP, while CK is invited.
Dec 13, 2017, 4:51 am
#242
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,449
Log in and look again under "Your Account"...
The area above the Qualification Wheels will say Enjoy EXP through 1-31-19. The area on the left which shows Elite Status should show CK with a valid through date of 1-31-19. It makes sense, since you can only Qualify for EXP, while CK is invited.
The area above the Qualification Wheels will say Enjoy EXP through 1-31-19. The area on the left which shows Elite Status should show CK with a valid through date of 1-31-19. It makes sense, since you can only Qualify for EXP, while CK is invited.
Dec 13, 2017, 5:35 am
#243
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 212
I fully understand what you are saying. Yes, above the qualification wheels it says EXP through 1-31-19 on both the full website and the android app. The difference is on the android app but not the full website it says status CK through 1-31-19. A previous poster (jad6421) said they called in and was told it was a glitch. I'm hoping that the app is correct and the full website is the "glitch".
Dec 13, 2017, 5:51 am
#244
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,449
No email yet. Others on this thread have posted getting CK without receiving the email. I'm going to wait until next week to see how it settles out. If no definitive answer, I'll call or write in to get clarification. In my humble opinion I should get CK; I have done significantly more than I did last year when it comes to EQD's, EQM's; buying all premium fares (mostly intl.) except for 1 cheapo to LAX. I have also increased the spend of my company with AA.
Dec 13, 2017, 10:08 am
#245
Join Date: Nov 2013
Programs: AA CK
Posts: 2
Just got CK, super excited to see if any difference during my upcoming travels...out of curiosity...
Is it pretty much standard, for int'l arrivals (into the US and lets say other countries/stations that have Ck-trained agents) that you'll be met and assisted? Or is it really only when its a tight connection or delayed arrival? Please share your recent experiences and specific which airports :-)
Is it pretty much standard, for int'l arrivals (into the US and lets say other countries/stations that have Ck-trained agents) that you'll be met and assisted? Or is it really only when its a tight connection or delayed arrival? Please share your recent experiences and specific which airports :-)
Welcome to CK. 2017 has been my first year and to your question, JFK is my home airport and I have never seen a CK rep either on departure or arrival, though they have been helpful over the phone with rescheduling delayed flights. I fly in and out of MAD frequently (16X/year) and on departure, the CK team is always there, very proactive, even consistently calling me the day before departure to remind me about check-in, etc.
On the few domestic flights I've made (all personal in economy) I have been upgraded 75% of the time, and even snagged one tarmac transfer in CLT which was pretty cool.
The real surprise was on returning from a conference this year in HAV, as I was standing by the gate, a CK rep walked up to me, introduced himself and walked me onto the plane. Not something I was expecting at all in of all places Havana!
Dec 13, 2017, 1:09 pm
#246
Join Date: Jun 2011
Location: Not sure yet
Programs: Marriott - Lifetime Platinum Premier, AA - CK
Posts: 263
My first experience as CK was today.
Boarding in GSO started with CK being called. I approached the GA with my Phone (BP) out and she quickly turned to shield the scanner and said "We are only Boarding CKs now." I said i am and then she looked at my BP and nodded. I like not fitting the "standard" and am quite use to it so no worries on my end. Afterall, I probably don't look like a CK. LOL.
Landed in DFW and had a Voice Mail from CK agent who had noticed I was getting in earlier than planned and had already secured an F seat on an earlier flight to my final destination. She said all I needed to do was show up at the gate. I opted to keep my original, but thought it was an nice touch.
The FA on my current flight was asked by another F PAX what Concierge Key was and she said she had never heard of it so wasn't sure. Ha.
So so far so good.
Also, I wasn't clear on the Flagship lounge rules so decided to head over to D to see if I was given a ticket for the Flagship dining. Nope. But it's al good.....
Boarding in GSO started with CK being called. I approached the GA with my Phone (BP) out and she quickly turned to shield the scanner and said "We are only Boarding CKs now." I said i am and then she looked at my BP and nodded. I like not fitting the "standard" and am quite use to it so no worries on my end. Afterall, I probably don't look like a CK. LOL.
Landed in DFW and had a Voice Mail from CK agent who had noticed I was getting in earlier than planned and had already secured an F seat on an earlier flight to my final destination. She said all I needed to do was show up at the gate. I opted to keep my original, but thought it was an nice touch.
The FA on my current flight was asked by another F PAX what Concierge Key was and she said she had never heard of it so wasn't sure. Ha.
So so far so good.
Also, I wasn't clear on the Flagship lounge rules so decided to head over to D to see if I was given a ticket for the Flagship dining. Nope. But it's al good.....
Dec 13, 2017, 2:06 pm
#247
Join Date: Oct 2015
Location: SFO
Programs: AA EXP, SPG / Marriott GLD, HHonors GLD
Posts: 520
As a CK you get FL access in any class of service - once the refurbished / new FLs open up and apply to the new policies.So at JFK, ORD, MIA, and as of today, LAX - you'd be admitted to the flagship lounge.
Since DFW is a temporary flagship dining facility - the access rules are bit different (they're the old international first class lounge access rules - I believe LHR is the only other one left). I assume you would've received the invitation had you been traveling on a non-North American international itinerary or MEX. Once DFW opens their FL in D, you'll get access to the FL on all AA itineraries (but not the new sitdown flagship dining unless you're on a qualifying 3-class F itinerary).
Dec 13, 2017, 2:48 pm
#248
Join Date: Aug 2010
Location: Miami, FL
Programs: AA CK 8MM, Marriott Plat Prem, Hilton Dia
Posts: 11
Should be in your favor. In my case, at least, it was. I did receive the email, however; so, if you did not, I'm not sure if it applies. If your mobile app is showing it, my guess is you were renewed and this glitch applies to you.
Dec 14, 2017, 6:16 am
#249
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,449
You're right jad6421! The uncertainty was killing me, especially not receiving the email so I called in; I have CK through 1-31-19. They did say that emails and documents are slow to go out.
Dec 14, 2017, 3:42 pm
#250
Join Date: Jul 2009
Location: ORD
Programs: American Airlines EXP, Marriott Titanium, Hyatt Globalist
Posts: 408
Current CK, also in the boat of waiting to see if i made CK for 2018.
My account shows that I was awarded 2 CK SUs on 10/14/2017. Is that any indicator of CK status for 2018?
My account shows that I was awarded 2 CK SUs on 10/14/2017. Is that any indicator of CK status for 2018?
Dec 15, 2017, 8:28 am
#251
Join Date: Jan 2011
Location: DCA
Programs: AA EXP sad former CK, Bonvoy LT Plat, BAEC Gold, VS, former UA, UA no longer, never, ever, QF
Posts: 228
Oh well....
Finishing 2017 with over 372,000 EQM, $71k in EQD, domestic and international. Crossed EXP in March '17, 7mm lifetime miles in October.
Biz Extraa spend of staff last year was six figures as well. Told "no" today. Not sure what to say about that.
Dec 15, 2017, 2:59 pm
#253
Join Date: Nov 2017
Location: Philadelphia
Programs: AA-CK; Marriott Lifetime Platinum
Posts: 11
I am sitting at $53k EQD with 198k EQM on 69 flights. I have been considering signing an Airpass agreement for my firm. I had been waiting for an invite to CK through my own travel, so when I signed up for Airpass ($75k enrollment) I could share another CK membership with my fellow execs. The news I received today (from a reliable AA employee) is that 99% of CK invitations have gone out already. So if you are waiting for that invitation, I hope you are in the 1% left to be invited.
Dec 19, 2017, 5:54 pm
#254
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 247
Dec 23, 2017, 3:20 am
#255
Join Date: Dec 2017
Location: London
Programs: AA CK
Posts: 2