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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jun 28, 2023, 6:18 pm
  #2416  
 
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,191
The only way to get LP for upgrades is upgrade the ticket itself with a re-fare via an agent. The website upgrades are considered promotional and are often discounted hence the lack of LP.
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MorganB is offline  
Old Jun 29, 2023, 3:20 am
  #2417  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by MorganB
The only way to get LP for upgrades is upgrade the ticket itself with a re-fare via an agent. The website upgrades are considered promotional and are often discounted hence the lack of LP.
Always worth checking if a re-fare is within the same ballpark of the in-app upgrade. Ive had a few times where it was only maybe $50-$100 more, which Im willing to do in order to get the LP for the full upgrade.
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wutlol is offline  
Old Jun 29, 2023, 8:01 am
  #2418  
formerly DreAAmliner
 
Join Date: Feb 2020
Location: DFW
Programs: AA EXP
Posts: 431
After reading this, i went into one of my current PNRs in my app to see if the upgrade offer still has the big green checkmark next to "Does NOT earn loyalty points", as i always found that to be one of the dumbest IT coding gaffes I've seen.
Sure enough, they finally removed that as a TOD "benefit", and it now reads below the benefits "Upgrade purchase does not earn Loyalty Points".

FWIW, MCI-DFW TOD offer for $65 for next weekend. J6.
Something about a famous Clint Eastwood quote
ER-One is offline  
Old Jun 29, 2023, 10:27 am
  #2419  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Exactly - that disclaimer JUST started. As far as re-faring, I would always call in to refare but the paying for the upgrade part still doesn't get the LPs. It still defaults to the base pay. The only way, I think to get the LPs would be to cancel the original and rebook altogether. For instance, and I didn't realize this for the past couple of years since LPs started because it would always go to the miles and spend previously, a company I travel for books a coach for $350. I call and pay to upgrade the ticket and pay an extra $400, the LPs are based on the $350. This was based on their agencies discounted fare. I couldn't change it to a flex ticket. I started doing the upgrades online because sometimes there are issues and I am told I have go back to the travel agent so it is easier and I think the same rates. That disclaimer had never been there before. I didn't know until I read that article about it. UA does apply paid upgrades which I let AA know but they didn't care.
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astebel is offline  
Old Jun 29, 2023, 10:55 am
  #2420  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,482
Definitely missing the AirPass discounts for my business. Just made the latest round of bookings for Q4 without AirPass, and pretty much went from 1200 per one way bookings, to 2200-3800 per one ways for HNL-DFW/PHX-PDX. AA cut business seat capacities on their wide bodies on their HNL routes, started to use their 787 20 seat J cabin, even from/to DFW/PHX, and which drives business class prices even higher up. For example, PHX to HNL on December 20th is already booked full in J. Crazy times.

The plus side, easier to hit the theoretical CK spend threshold.
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HaleiwaFlyer is offline  
Old Jun 29, 2023, 1:37 pm
  #2421  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,112
Originally Posted by Acidity
Why wouldn't they give full LPs (5-11x, depending on status)?
because it's a cheap upgrade. if you want LPs you can get them. just book in first.
stant is offline  
Old Jun 29, 2023, 2:07 pm
  #2422  
formerly DreAAmliner
 
Join Date: Feb 2020
Location: DFW
Programs: AA EXP
Posts: 431
My money is on the fact that because LPs are essentially calculated the way RDMs are, there is no mechanism for AA's IT to even award LPs for anything purchased at AA that is not airfare.
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ER-One is offline  
Old Jun 29, 2023, 2:28 pm
  #2423  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,301
Originally Posted by DreAAmliner
My money is on the fact that because LPs are essentially calculated the way RDMs are, there is no mechanism for AA's IT to even award LPs for anything purchased at AA that is not airfare.
This is correct. There's no ticket number attached to the spend, so no built-in reporting mechanism for earning. AA could add one of course but they haven't invested in the IT to do so.
gleff is offline  
Old Jun 29, 2023, 3:30 pm
  #2424  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,482
HNL CK Service: FYI, the AA staff at the HNL Sakura lounge is trying to up their CK game with more meet and greets; also they'll try to walk you to your flight from the lounge. As long as they have enough AA staff to man the check in counter, they'll have another staff take care of the CKs.
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HaleiwaFlyer is offline  
Old Jun 29, 2023, 11:43 pm
  #2425  
 
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 837
Originally Posted by wutlol
Always worth checking if a re-fare is within the same ballpark of the in-app upgrade. Ive had a few times where it was only maybe $50-$100 more, which Im willing to do in order to get the LP for the full upgrade.
Definitely. Had an upgrade offer in the app for an itinerary I booked yesterday, then called AA to upfare. Upfare was about $120 LESS than the in-app upgrade price for the entire itinerary

Originally Posted by astebel
Exactly - that disclaimer JUST started. As far as re-faring, I would always call in to refare but the paying for the upgrade part still doesn't get the LPs. It still defaults to the base pay. The only way, I think to get the LPs would be to cancel the original and rebook altogether. For instance, and I didn't realize this for the past couple of years since LPs started because it would always go to the miles and spend previously, a company I travel for books a coach for $350. I call and pay to upgrade the ticket and pay an extra $400, the LPs are based on the $350. This was based on their agencies discounted fare. I couldn't change it to a flex ticket. I started doing the upgrades online because sometimes there are issues and I am told I have go back to the travel agent so it is easier and I think the same rates. That disclaimer had never been there before. I didn't know until I read that article about it. UA does apply paid upgrades which I let AA know but they didn't care.
When I upfare I always get the LPs on the full price paid (base + upfare cost), not just the original base price. Not sure why that hasnt worked for you.
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hbtr is offline  
Old Jun 30, 2023, 5:27 am
  #2426  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by hbtr
When I upfare I always get the LPs on the full price paid (base + upfare cost), not just the original base price. Not sure why that hasnt worked for you.
As you should - this is how things are meant to work.
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wutlol is offline  
Old Jun 30, 2023, 8:51 am
  #2427  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by hbtr
Definitely. Had an upgrade offer in the app for an itinerary I booked yesterday, then called AA to upfare. Upfare was about $120 LESS than the in-app upgrade price for the entire itinerary


When I upfare I always get the LPs on the full price paid (base + upfare cost), not just the original base price. Not sure why that hasnt worked for you.
Are you sure you get the full multiplier on the full paid price? If you are, it seems you are the only one. I HAD thought I was getting it too until I read the article that said it doesn't work that way with AA. They verified on the phone only the base gets the LP multiplier. Of course, if you put the spend on your AA credit card, you get THOSE LPs at $1 per, not the multiplier. Just curious.
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astebel is offline  
Old Jun 30, 2023, 8:53 am
  #2428  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by astebel
Are you sure you get the full multiplier on the full paid price? If you are, it seems you are the only one. I HAD thought I was getting it too until I read the article that said it doesn't work that way with AA. They verified on the phone only the base gets the LP multiplier. Of course, if you put the spend on your AA credit card, you get THOSE LPs at $1 per, not the multiplier. Just curious.
We are talking about re-fares. As these change both the base fare and possibly taxes/fees, they are indeed eligible for LPs.

If you did not get credit for LPs for re-fared tickets you need to contact AAdvantage customer service and have that corrected.
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wutlol is offline  
Old Jun 30, 2023, 2:44 pm
  #2429  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
You bring up a valid point. I do learn a lot from you. Thanks. When I have called AA to pay to upgrade, they do say they have to talk to their rate desk and then I pay to upgrade. I bet that is a re-fared ticket then. But sometimes they push back and say they can't change a ticket that comes from a travel agency and won't let me do it. That is when I have gone into the website and paid for the upgrade which, why can I do it that way and not through an agent? That is where is it now listed that that extra doesn't get the multiplier LPs.
astebel is offline  
Old Jul 1, 2023, 1:08 am
  #2430  
 
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 837
Originally Posted by astebel
Are you sure you get the full multiplier on the full paid price? If you are, it seems you are the only one. I HAD thought I was getting it too until I read the article that said it doesn't work that way with AA. They verified on the phone only the base gets the LP multiplier. Of course, if you put the spend on your AA credit card, you get THOSE LPs at $1 per, not the multiplier. Just curious.
Yes, Im sure. Im pretty good at math and as an EXP I pay very close attention to my LP earnings, and any LP earnings from the AA credit card will show up in a different place from the flights so clearl they are separate. And from some of the other posts in this thread clearly I am not the only one. Again, this is on upfares, not upgrades - what the agent on the phone told you is correct for upgrades.
hbtr is offline  

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