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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

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Old May 11, 22, 1:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver


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Old Nov 12, 22, 9:35 am
  #1696  
 
Join Date: Nov 2022
Posts: 2
Yes. Just had this transfer experience in August.
Domer88 is offline  
Old Nov 12, 22, 9:36 am
  #1697  
 
Join Date: Nov 2022
Posts: 2
Originally Posted by laxflyer47 View Post
Does AA provide transfer assistance or car transfers to CK members at Heathrow? I have a 90 minute connection from T-3 (AA from LAX) to T-5 (BA to IST) coming up this week.
yes.
Domer88 is offline  
Old Nov 13, 22, 6:51 am
  #1698  
 
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 287
Originally Posted by Domer88 View Post
yes.
Yes. Ive also had this as EXP
1K-DFW is offline  
Old Nov 16, 22, 6:30 pm
  #1699  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,883
So what's the deal with the CCR in LHR? Any BA flight, and I can access as a CK? Or does it have to be in associated with inbound AA First? The scenario I'm considering is LAX-LHR on AA J, connecting to LHR-DUB on BA J or Y. Thanks.
BlooJoo is offline  
Old Nov 16, 22, 9:04 pm
  #1700  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 182
Originally Posted by BlooJoo View Post
So what's the deal with the CCR in LHR? Any BA flight, and I can access as a CK? Or does it have to be in associated with inbound AA First? The scenario I'm considering is LAX-LHR on AA J, connecting to LHR-DUB on BA J or Y. Thanks.
Should be able to access it no problem. I've never had an issue even when not codesharing.
BlooJoo likes this.
snydert is offline  
Old Nov 17, 22, 5:34 am
  #1701  
 
Join Date: Feb 2002
Location: Agoura Hills, CA USA
Posts: 2,623
I also have been able to access with same type of itinerary.. JFK-LHR on AA then LHR-BCN on BA
snydert likes this.
RTW4 is offline  
Old Nov 24, 22, 1:11 pm
  #1702  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 598
Kudos for DFW CK service

Im more impressed by the CK service with time, and only gets better. I had a 25 minute delayed incoming flight from PDX to DFW, which meant I only had 30 minutes before the HNL flight departs, and 15 minutes before the door closes. Arrived at C concourse and outbound flight departs at D concourse.

Received a call that they are coming to get me a Tarmac ride while we were taxing to the gate. The concierge key rep was genuinely concerned about how tight the connection was, and got me onto the flight with time to spare via the jet bridge stairwell.

Thankful for CK service!
AAway, metallo and snydert like this.
HaleiwaFlyer is offline  
Old Nov 24, 22, 1:41 pm
  #1703  
 
Join Date: Jan 2011
Location: STL/ORD/SAN
Programs: AA CK, AC SE100K, BA Silver, accidental DL FO, Hyatt Globalist, HH Diamond, AmEx PLT
Posts: 1,885
Originally Posted by HaleiwaFlyer View Post
I’m more impressed by the CK service with time, and only gets better. I had a 25 minute delayed incoming flight from PDX to DFW, which meant I only had 30 minutes before the HNL flight departs, and 15 minutes before the door closes. Arrived at C concourse and outbound flight departs at D concourse.

Received a call that they are coming to get me a Tarmac ride while we were taxing to the gate. The concierge key rep was genuinely concerned about how tight the connection was, and got me onto the flight with time to spare via the jet bridge stairwell.

Thankful for CK service!
The DFW team did a nice job for me also within the past couple of weeks.

I was flying xxx-DFW-LAX-PPT (final segment on TN). My xxx-DFW segment was significantly delayed due to a mechanical issue on the inbound flight. A CK agent proactively called me and said, "I don't think you're going to make this connection, and it's the only flight out of xxx that will work -- how close are you to airport yyy?" I checked, and it looked like, if I started driving immediately, I could make it to yyy just as boarding was starting. I had purchased J, and she got me the last J seat on yyy-DFW. She told me the connection still looked a bit tight, so she'd message the DFW CK team to make sure they assisted me with making the DFW-LAX flight, if necessary.

If I'd missed the originally scheduled DFW-LAX flight, I very likely would've missed the LAX-PPT redeye, and the only reasonable option at that point probably would have been waiting two days for the next available TN or AF flight LAX-PPT. I didn't have room in my schedule for less tight connections in this instance, as I was working late into the afternoon the day I departed, and my better half was connecting from a different city to the same LAX-PPT flight, so missing it would've really been a mess.

Sure enough, there was a car waiting at my DFW gate, and I was ushered down the stairs, driven to the DFW-LAX gate, and walked up the stairs. They actually still hadn't started boarding DFW-LAX, so I didn't get to board directly from the jet bridge, and was instead brought right outside the gate by the CK rep. That gate happened to be directly across from the Admirals Club, so I told the rep he didn't need to wait to board me, and I ducked into the club briefly to grab a quick snack and use the restroom. I made it back down and boarded around group 4 or 5. J had already boarded, but the FA came over and still made sure I received a PDB. The extra time for the AC snack proved useful, as I basically hadn't eaten all day, and DFW-LAX just has the cold trays (like the charcuterie plate) now.

Even though the whole thing was AA's fault from the start with a mechanical delay causing a likely misconnect, it was still a very nice service recovery. Really well done by the CK team (and other AA personnel) on this occasion, as their work quite possibly saved me from missing two days of my French Polynesia vacation.
HaleiwaFlyer and snydert like this.
metallo is online now  
Old Nov 25, 22, 6:12 pm
  #1704  
 
Join Date: Jul 2022
Programs: AA/CK
Posts: 22
Does anyone know the situation with Globalist & CK? It looks like "linking your account to the current Hyatt promotion for Explorist" ends on Nov 30.

If you're a CK with Globalist expiring early 2023, should one signup for the Explorist deal that ends shortly?

I haven't re-qualified yet (my CK ends March 2023), this is not a gamechanger, but curious to know if CKs are using the promotion for Explorist that ends in a few days? (or holding out hope that globalist gets matched again this year?)
2flyingmonkeys is offline  
Old Nov 25, 22, 6:23 pm
  #1705  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,883
Originally Posted by 2flyingmonkeys View Post
Does anyone know the situation with Globalist & CK? It looks like "linking your account to the current Hyatt promotion for Explorist" ends on Nov 30.

If you're a CK with Globalist expiring early 2023, should one signup for the Explorist deal that ends shortly?

I haven't re-qualified yet (my CK ends March 2023), this is not a gamechanger, but curious to know if CKs are using the promotion for Explorist that ends in a few days? (or holding out hope that globalist gets matched again this year?)
Good question. Ive been wondering same.
2flyingmonkeys likes this.
BlooJoo is offline  
Old Yesterday, 9:39 am
  #1706  
 
Join Date: Nov 2010
Programs: AA CK, UA Silver, Marriott Titanium, Hyatt Globalist, Hilton Diamond, Radisson Platinum
Posts: 80
Originally Posted by BlooJoo View Post
Good question. Ive been wondering same.
I've been CK since before the Hyatt partnership. My experience is that Globalist has been renewed every year.
giants_fan is offline  
Old Yesterday, 2:38 pm
  #1707  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,228
Invitations, at least in the past, have started rolling out first week of December. Let's hope that's the case again despite the new qualification year. I would hope that they would at least offer CKs a challenge to maintain status rather than just dumping people entirely if they don't requalify. Im at $60k in (mostly) premium cabin spend plus additional LPs from credit card, promos, other earning, etc. In the past that has been good enough, but who knows this year.
SkyTeam777 is offline  

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