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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

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Old May 11, 22, 1:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver


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Old Jul 4, 22, 1:50 pm
  #1621  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 929
Originally Posted by SkyTeam777 View Post
What bothers me is that we have no other option to Australia since AA cut it. I am considering AA to Japan and then Japan Airlines to Australia just to get more AA metal, but it seems silly. I wish AA would just make it clear how they want us to travel since they have cut SO MUCH international that those of us that are traveling have few options than partners (or other airlines entirely).
Originally Posted by snydert View Post
Agreed. This is very frustrating.
Originally Posted by dave_261 View Post
Totally agree. About to book USA-SIN. Not many options even pre-COVID, but now it's basically taking the DFW-NRT flight and connecting to JAL as the lone viable option. Several decent options on JAL, QR, QF, and even AY, so hopefully those will give 'credit' towards CK math.
Originally Posted by BlooJoo View Post
I'm not sure I'd go crazy out of your way like that, but can you book and AA code on QF on AA's website? That would be the most proximate to booking an AA flight. Do AA and QF have a JV TPCA like AA/BA TATL? That would further reinforce the "CK credit" of this. We're all just speculating though.
what has been your experience with AA status/OWE recognition on OW partners? one big thing for me when losing international routing are the upgrades. unless flying AA metal, i just dont get lucky enough on OW partners for Y to J/F. so i book accordingly. and of course, a bigger priority for me is the ease of comms when fixing issues if everything is on AA. i find myself doing too much admin work when OW partners are involved. and babysitting correct partner mileage accrual is also a headache. maybe just me.
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GundamWing01 is offline  
Old Jul 4, 22, 3:22 pm
  #1622  
FlyerTalk Evangelist
 
Join Date: May 2002
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Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,142
Originally Posted by GundamWing01 View Post
what has been your experience with AA status/OWE recognition on OW partners? one big thing for me when losing international routing are the upgrades. unless flying AA metal, i just dont get lucky enough on OW partners for Y to J/F. so i book accordingly. and of course, a bigger priority for me is the ease of comms when fixing issues if everything is on AA. i find myself doing too much admin work when OW partners are involved. and babysitting correct partner mileage accrual is also a headache. maybe just me.
Zero recognition on partners, at least as a CK. They recognize oneworld Emerald status on occasion, but CK means nothing to them. It's just an AA tier.
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Old Jul 4, 22, 3:44 pm
  #1623  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 929
Originally Posted by SkyTeam777 View Post
Zero recognition on partners, at least as a CK. They recognize oneworld Emerald status on occasion, but CK means nothing to them. It's just an AA tier.
thank you so much for your DP. this confirms my understanding and calibrates my expectations.
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Old Jul 4, 22, 6:50 pm
  #1624  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,688
Originally Posted by BlooJoo View Post
Another thing that just occurred: Back in the day, when I was UA Global Services, one of the things we knew about the qualification was that it was very location deponent. This meant that having a home address near Houston or New York/Newark meant you had to spend more to qualify vs. having a home address in a non-UA focus city (i.e. DFW or, even better, a foreign base.)

I wonder if there's still something to this? As a foreign resident, I've been trying to change my address in AA.com to my real home outside the US, but the website simply says "Please check the address and try again." Guess I'll have to call AAdvAAntage CS.

I know there are approximately 100 CKs in my foreign city of 30M people, so maybe the threshold is lower.
My spouse is CK, I am not. We have the same address in the system (not an AA hub) but his routings almost always start from MCO while mine from DFW. My spend with AA is more than his. I think AA’s systems are smart enough to determine that I am hub captive and he is not, hence no CK for me :/
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tismfu is offline  
Old Jul 4, 22, 7:12 pm
  #1625  
 
Join Date: Jan 2011
Location: STL/ORD/SAN
Programs: AA CK, AC SE100K, BA Silver, accidental DL FO, Hyatt Globalist, HH Diamond, AmEx PLT
Posts: 1,841
Originally Posted by tismfu View Post
My spouse is CK, I am not. We have the same address in the system (not an AA hub) but his routings almost always start from MCO while mine from DFW. My spend with AA is more than his. I think AA’s systems are smart enough to determine that I am hub captive and he is not, hence no CK for me :/
That's an interesting thought. I would be quite surprised, though, if the algorithm took specific routings into account in the way you're describing. Perhaps high premium route bookings like JFK-LHR are taken into account somehow. Also, remember that getting CK over EP is not purely about having higher spend... it's believed to be more about profitability (though clearly some degree of spend must be there for members nominated via this pathway).

I'd be curious whether your spouse's fares are more "profitable" (higher cents per mile) or are higher fare class bookings on average compared to yours. It's been speculated that full fare tickets are somehow more heavily weighted and that high cost per mile (while not a perfect measure of profitability) is taken into account.
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Old Jul 4, 22, 8:19 pm
  #1626  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 174
Originally Posted by metallo View Post
That's an interesting thought. I would be quite surprised, though, if the algorithm took specific routings into account in the way you're describing. Perhaps high premium route bookings like JFK-LHR are taken into account somehow. Also, remember that getting CK over EP is not purely about having higher spend... it's believed to be more about profitability (though clearly some degree of spend must be there for members nominated via this pathway).

I'd be curious whether your spouse's fares are more "profitable" (higher cents per mile) or are higher fare class bookings on average compared to yours. It's been speculated that full fare tickets are somehow more heavily weighted and that high cost per mile (while not a perfect measure of profitability) is taken into account.
Agreed. There certainly is a profitability component as there are several folks that have previously achieved CK by flying less than 20 segments and spending $20K-$30K for those segments. There is also an overall spend component that, I believe, at some point negates profitability. That level is unclear as there are folks that spend a lot flying around in main cabin, achieving 150+ segments a year and around $60K that don't make CK. Others spend $60K for less segments and all in premium cabin that make it (pretty common route). To the point on negating profitability - I have heard of situations where folks are ridiculous road warriors but primarily main cabin that spend $80K+ (seems very hard to do) that make CK. If you ask me, that is very earned from a BIS perspective. Punchline - flying premium cabin every time/being more profitable to AA drastically improves chances of making CK.
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Old Jul 4, 22, 8:55 pm
  #1627  
 
Join Date: Feb 2022
Posts: 201
Originally Posted by SkyTeam777 View Post
Zero recognition on partners, at least as a CK. They recognize oneworld Emerald status on occasion, but CK means nothing to them. It's just an AA tier.
BA recognizes CK as equal to GGL for most benefits
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bakrgby is online now  
Old Jul 5, 22, 6:11 am
  #1628  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,467
Originally Posted by tismfu View Post
My spouse is CK, I am not. We have the same address in the system (not an AA hub) but his routings almost always start from MCO while mine from DFW. My spend with AA is more than his. I think AA’s systems are smart enough to determine that I am hub captive and he is not, hence no CK for me :/
Fascinating. Please respond with any differences between you and your spouse's spending patterns (COS, fare buckets, etc.)
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Old Jul 5, 22, 12:11 pm
  #1629  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 929
Originally Posted by bakrgby View Post
BA recognizes CK as equal to GGL for most benefits
my understanding is the opposite. BA GGL gets YMMV treatment as CK. not consistent, but happens often enough and a nice surprise. sounds like BA flyers are sometimes classified under CK in their passenger list.

example:
Consistent Concierge Key treatment at ORD for BA GGL

but i have not read anything about CKs being treated like BA GGL. even CKs getting CCR access seems to be YMMV and very limited to LHR departures. and not sure about class of flight.

in general, my basic expectation and experience has been that OW status is how partner airlines within an alliance recognizes people, but def lower priority vs the airlines own super elites. the special exception is how well BA GGL gets treated like CK at certain airports.

Last edited by GundamWing01; Jul 5, 22 at 12:38 pm
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Old Jul 6, 22, 8:40 am
  #1630  
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Join Date: Sep 2019
Programs: AA: CK
Posts: 1,467
Does anyone know the CK email at AA? I'd like to write in about an outstanding FA.
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Old Jul 6, 22, 9:44 am
  #1631  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 174
Originally Posted by BlooJoo View Post
Does anyone know the CK email at AA? I'd like to write in about an outstanding FA.
[email protected]
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Old Jul 6, 22, 2:57 pm
  #1632  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,688
Originally Posted by BlooJoo View Post
Fascinating. Please respond with any differences between you and your spouse's spending patterns (COS, fare buckets, etc.)
We both book only premium cabins. Usually D or I fares. Sometimes C. No real difference between our patterns as best as I can tell.
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Old Jul 6, 22, 11:57 pm
  #1633  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
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Originally Posted by GundamWing01 View Post

but i have not read anything about CKs being treated like BA GGL. .
what treatment do you have in mind? As GGL, on BA and in terms of travel experience, we get essentially nothing bar the ccr access you mention.

the main advantages of ggl are a specific line, some back office benefits (eg booking hold, no fee on cancelling awards etc) but nothing on the ground apart from ccr access and nothing in the air.
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Old Jul 7, 22, 7:53 am
  #1634  
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Originally Posted by tismfu View Post
We both book only premium cabins. Usually D or I fares. Sometimes C. No real difference between our patterns as best as I can tell.
By C, you mean J? C is award, no? And spending totals the same?
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Old Jul 7, 22, 1:38 pm
  #1635  
 
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 526
Originally Posted by BlooJoo View Post
By C, you mean J? C is award, no? And spending totals the same?
C, A, and R can be either award or revenue.
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