Dec 18, 15, 1:53 pm
Last edit by: Extraordinary1
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
May 15, 22, 11:29 pm
#1546
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,083
Originally Posted by travelingdrsuz
These two threads showed up back-to-back for me when I logged in. There are private jet services galore now for people with that much money. I just can't be sympathetic to not having a certain seat available at T-24 or when an order is taken because one is CK. Most of us still can't get ahold of an airline without losing billable hours. Too much too soon, CKs. Be thankful.
May 26, 22, 1:45 pm
#1548
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Sadly, my metal tag fell off my bag on a Delta flight from Sydney to the US (AA doesn't fly to SYD at the moment and QF was full). I still have the metal cord, but the tag fell off somewhere. Has anyone lost their's and been able to get a replacement from AA? Twitter agents are trying to help, but have gone silent. Im really bummed about it.
Jun 5, 22, 9:41 pm
#1549
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 641
First flight as an AA CK, and wanted to share a great positive feedback on my ground experience. My original flight HNL to DFW was delayed from Saturday to Sunday, and rebooked for HNL to LAX in order to get to PDX on time. As many mentioned, in flight experience was no different than EXP, but great attentive and friendly AA crew nevertheless.
Once I landed in terminal 5 at LAX, I received a call from elite services (Michelle) to welcome me, and she offered to arrange a car ride from terminal 5 to terminal 4 to get into the Flagship lounge. I ended up declining and chose to walk the underground connector in order to familiarize myself with AA's LAX terminals, since this is my first time using AA at LAX. She called back in 15 minutes and met in person, to check up on me, to make sure I got into the Flagship lounge okay. She then arranged a ride from terminal 4, to the satellite terminal. During the car ride, she went in detail of CK benefits, and introduced me to the staff at the satellite AC. Blown away by the top notch ground service, and hopefully the future experiences as a CK, are just as stellar. I wrote her positive feedback through AA.
Once I landed in terminal 5 at LAX, I received a call from elite services (Michelle) to welcome me, and she offered to arrange a car ride from terminal 5 to terminal 4 to get into the Flagship lounge. I ended up declining and chose to walk the underground connector in order to familiarize myself with AA's LAX terminals, since this is my first time using AA at LAX. She called back in 15 minutes and met in person, to check up on me, to make sure I got into the Flagship lounge okay. She then arranged a ride from terminal 4, to the satellite terminal. During the car ride, she went in detail of CK benefits, and introduced me to the staff at the satellite AC. Blown away by the top notch ground service, and hopefully the future experiences as a CK, are just as stellar. I wrote her positive feedback through AA.
Jun 8, 22, 11:43 am
#1550
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,391
I wish this had existed when I was a frequent flyer (I was doing 500k BIS/year, all domestic) and was never higher than Platinum because that was the highest level in the program - mid 1980's).
P.S. - My record (which was in real Sabre) did display with this banner::
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
VIP
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I was just an attorney who did a lot of flying. Not part of a big corporation, not a travel booker, and not a VIP in any other sense. But there were no "benefits" that I got to my knowledge. (The Beverly Hills ticket office DID submit my name for my spouse and I to attend a golfing event for good customers (AA executives and good customers, free First Class airfare, hotels and meals). But I declined, at the last minute (to my wife's disappointment) because I was nervous about the golf part.) In retrospect, big mistake. It was also a big regret when a DC-10 captain offered me the jump seat for a Transcon flight, and I declined to keep my seat in First.
P.S. - My record (which was in real Sabre) did display with this banner::
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
VIP
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I was just an attorney who did a lot of flying. Not part of a big corporation, not a travel booker, and not a VIP in any other sense. But there were no "benefits" that I got to my knowledge. (The Beverly Hills ticket office DID submit my name for my spouse and I to attend a golfing event for good customers (AA executives and good customers, free First Class airfare, hotels and meals). But I declined, at the last minute (to my wife's disappointment) because I was nervous about the golf part.) In retrospect, big mistake. It was also a big regret when a DC-10 captain offered me the jump seat for a Transcon flight, and I declined to keep my seat in First.
Last edited by sbrower; Jun 9, 22 at 11:10 am Reason: Added p.s.
Jun 12, 22, 1:27 am
#1551
Join Date: Jan 2014
Programs: AA CK Hilton Diamond
Posts: 54
I will be flying J from DFW to AUH several times this year and I noticed with the cap of 75,000 LP per ticket that I am going to be losing up to 25,000 LP per ticket. I've requalified for EXP already even with the cap and my spending will likely be adequate to maintain CK for another year. However, I've wondered if I should be putting my return flights on a different program such as QR/EY/BA to maximize my benefits?
Jun 12, 22, 3:52 am
#1552
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Originally Posted by 86gn
I will be flying J from DFW to AUH several times this year and I noticed with the cap of 75,000 LP per ticket that I am going to be losing up to 25,000 LP per ticket. I've requalified for EXP already even with the cap and my spending will likely be adequate to maintain CK for another year. However, I've wondered if I should be putting my return flights on a different program such as QR/EY/BA to maximize my benefits?
My main concern this year is that AA has cut so many international routes, and we're being forced to fly partners (which may not help us re-up CK since AA wants us to stay on their own metal). I have two Sydney trips and I have flown Qantas. I hope they look at our destinations to determine that we couldn't have reasonably flown AA on some of them.
Jun 18, 22, 3:32 pm
#1554
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Originally Posted by BlooJoo
Does anyone have a sense and/or guess as to whether BA metal, on AA code, on the TATL JV, count towards CK re-qual?
Jun 18, 22, 4:11 pm
#1555
Join Date: Apr 2018
Location: NY, NY
Programs: AA CK
Posts: 120
Originally Posted by BlooJoo
Does anyone have a sense and/or guess as to whether BA metal, on AA code, on the TATL JV, count towards CK re-qual?
Jun 18, 22, 10:26 pm
#1556
Join Date: Nov 2011
Location: Boston, MA
Programs: AA EXP, DL Diamond, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Aeroplan 75K
Posts: 781
Originally Posted by wjbesh
Most of my spend historically has been on NYC-LHR flights, a good number of them on AA ticket stock but flying on BA metal. I cant say for sure, but I dont imagine I would have reached CK if those flights didnt count, so my assumption is that yes it counts.
Jun 19, 22, 11:25 am
#1557
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Originally Posted by ryanbriar
Makes sense, especially since the revenues are split via the JV and I think the concept is that the flights are supposed to be semi metal-agnostic. I have several paid J / F TATL trips this year on a mix of BA and AA so hopefully, to some extent, this is the case.
Jun 19, 22, 3:05 pm
#1559
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Originally Posted by BlooJoo
Likewise, anyone have any guesses as to how many LP's it takes (ballpark?)
Jun 19, 22, 3:12 pm
#1560
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,232
Originally Posted by SkyTeam777
Im aiming for 750k, but as of now, I think I'll only hit 600k. I don't really use the credit card that much because it offers such poor value compared to others, but maybe I'll need to.
