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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 3, 2022, 10:44 am
  #1501  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Had a great experience with the CK desk this AM. Woke up this morning to see that our 11AM CLT-MIA flight was cancelled and rebooked on an evening flight to MIA, connecting through ORD connecting for a 12:30am arrival. Quickly called the CK desk. They "opened up" 2 seats for us on a 9am direct flight to MIA. We had to hustle out of the house to get to the airport, but the CK desk saved the day.
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Old Apr 3, 2022, 11:35 am
  #1502  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by robertablake
Had a great experience with the CK desk this AM. Woke up this morning to see that our 11AM CLT-MIA flight was cancelled and rebooked on an evening flight to MIA, connecting through ORD connecting for a 12:30am arrival. Quickly called the CK desk. They "opened up" 2 seats for us on a 9am direct flight to MIA. We had to hustle out of the house to get to the airport, but the CK desk saved the day.
How were the seats "opened up?" Did they actually displace other passengers? Was this J or Y?

I'm curious because I just had space opened for myself and a companion on a flight recently. We needed to be re-accommodated, and there was only one seat on the new flight (but two of us), so they oversold the flight for my companion and advised me the gate agent would be able to see the "oversell list" so they weren't sure how the gate would handle that, but it was a confirmed new reservation with a seat assignment, and there were no issues with checking in or during boarding. I'm not sure, though, whether someone was booted, given a voucher for taking a flight the next day, etc.
metallo is offline  
Old Apr 3, 2022, 11:52 am
  #1503  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Originally Posted by metallo
How were the seats "opened up?" Did they actually displace other passengers? Was this J or Y?

I'm curious because I just had space opened for myself and a companion on a flight recently. We needed to be re-accommodated, and there was only one seat on the new flight (but two of us), so they oversold the flight for my companion and advised me the gate agent would be able to see the "oversell list" so they weren't sure how the gate would handle that, but it was a confirmed new reservation with a seat assignment, and there were no issues with checking in or during boarding. I'm not sure, though, whether someone was booted, given a voucher for taking a flight the next day, etc.
A great question. I assumed there was some unassigned seats given to us. Hopefully, some passengers didn't make that connection and we're not bumped.

I had originally booked Y, playing upgrade roulette. We did get one upgrade, so I gave it to my wife and I was stuck in the middle in coach. We made it to MIA, for which I am thankful.
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Old Apr 3, 2022, 12:47 pm
  #1504  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by robertablake
I will be doing it after I get back from Miami on Thursday.

My wife and I are presently at the MIA FL waiting for the FFD to open at 1pm - using 1 of mine FFD coupons.
Excellent! Little known secret, the manager there (Vivi I think? - she's amazing) said they would open a little earlier for CKs if they have a tighter schedule and wouldn't have time to enjoy the experience. It's not publicly posted or anything, just a courtesy.

Thanks for pulling all the thoughts together. One more to add if it didn't make the list, CKs should receive priority for food and drink orders inflight over rest of 1st cabin. Becomes less of an issue when pre-order functions resume but would still be nice to be asked first.
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snydert is offline  
Old Apr 3, 2022, 12:58 pm
  #1505  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by robertablake
A great question. I assumed there was some unassigned seats given to us. Hopefully, some passengers didn't make that connection and we're not bumped.

I had originally booked Y, playing upgrade roulette. We did get one upgrade, so I gave it to my wife and I was stuck in the middle in coach. We made it to MIA, for which I am thankful.
I had an experience on a flight from PHL-DFW (back on the 757...RIP) where my seat didn't work properly, and rather than put me back in economy, they bumped the guy behind me back and gave me his seat. I felt bad but certainly wasn't complaining.
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Old Apr 3, 2022, 1:28 pm
  #1506  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,029
Originally Posted by metallo
How were the seats "opened up?" Did they actually displace other passengers? Was this J or Y?

I'm curious because I just had space opened for myself and a companion on a flight recently. We needed to be re-accommodated, and there was only one seat on the new flight (but two of us), so they oversold the flight for my companion and advised me the gate agent would be able to see the "oversell list" so they weren't sure how the gate would handle that, but it was a confirmed new reservation with a seat assignment, and there were no issues with checking in or during boarding. I'm not sure, though, whether someone was booted, given a voucher for taking a flight the next day, etc.
They will oversell planes for CK on many flights. Had it happen on a CLT-GSO just the other day. Was very grateful as my car was there and Ubers were like $300 and flights were oversold for two days (not for market either!)
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SkyTeam777 is offline  
Old Apr 5, 2022, 2:25 pm
  #1507  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 85
Just joined the CK club, and missed the huddle. Looking forward to more travels!
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private_md is offline  
Old Apr 5, 2022, 3:41 pm
  #1508  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
As an FYI, AA just called me following up on CK event

I'm sure they are rounding the horn. Asked for thoughts and feedback on event. Also asked for general feedback for CK program - I was happy to give it
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snydert is offline  
Old Apr 6, 2022, 6:29 am
  #1509  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Originally Posted by snydert
I'm sure they are rounding the horn. Asked for thoughts and feedback on event. Also asked for general feedback for CK program - I was happy to give it
THey called me as well, but was not able to take the call.
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Old Apr 9, 2022, 6:19 am
  #1510  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Originally Posted by snydert
...did someone send along the official list of suggested changes to AA yet?
I sent our list of suggestions to Alison yesterday.
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Old Apr 9, 2022, 7:04 am
  #1511  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by robertablake
I sent our list of suggestions to Alison yesterday.
Thank you!
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Old Apr 9, 2022, 10:01 am
  #1512  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,029
No call for me sadly.
SkyTeam777 is offline  
Old Apr 9, 2022, 5:39 pm
  #1513  
 
Join Date: Jul 2014
Programs: AA Ck, Delta DM, Marriott ambassador , Hertz President, National EE, Hilton Diamond ,
Posts: 135
One thing I notice is at mia I never get a text from a Ck rep. CLT, dca and lax I always do.

I also would like sestback tvs. Flew delta yesterday and it was nice having tvs. It would actually be less work for the FAs.
scott56 is offline  
Old Apr 13, 2022, 6:18 am
  #1514  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
Which one of you who attended the mingle is in charge of sending a message to get the FFD passes extended past April 30???
dave_261 is online now  
Old Apr 13, 2022, 6:21 am
  #1515  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Originally Posted by dave_261
Which one of you who attended the mingle is in charge of sending a message to get the FFD passes extended past April 30???
It was on our list of suggestions I had emailed to Alison.
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