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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 15, 1:53 pm
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Last edit by: Extraordinary1
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver



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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 1, 22, 6:48 am
  #1486  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 688
Originally Posted by Kenbabby View Post
Totally agree. It was a great evening . Great meeting many of you. The access to the senior team was wonderful. They were engaging , caring and open to our thoughts. A great night! Hope they do it again soon !
Echoing everyone's comments, a great evening. Fun to meet everyone and see a couple of familiar faces again.
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robertablake is offline  
Old Apr 1, 22, 6:53 am
  #1487  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 688
Originally Posted by SkyTeam777 View Post
Alison was so open and welcoming and everyone needs to thank robertablake for his willingness to print out and share with her FT's group commentary. So fun seeing you all at the event!
Alison provided me with her business card and asked me to email her our list, which I will do when I get home. Before sending I will clean it up a bit and add wording in certain areas to help with clarity.
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robertablake is offline  
Old Apr 1, 22, 7:03 am
  #1488  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,198
Originally Posted by robertablake View Post
Alison provided me with her business card and asked me to email her our list, which I will do when I get home. Before sending I will clean it up a bit and add wording in certain areas to help with clarity.
Sounds like everyone had a really good time. And that's promising she's seemingly willing to listen... frankly, it's good business to listen to your top customers, of course.

As I posted earlier, I would think the 'non-union' changes/improvements would be easiest for them to implement. Such as
- More/easier SWU usage
- Get rid of the 75k mile/trip cap (see Delta, March 31, 2022)
- Better award inventory, and/or saver business companion award with purchasing a business class ticket
- More FFD passes

Anything to do with on board service has extra hurdles which would be harder to implement.
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dave_261 is offline  
Old Apr 1, 22, 11:06 am
  #1489  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
The event was fantastic, and I was shocked at how many CKs were in attendance. Met a lot of new people, and learned that Alison or her team check FlyerTalk weekly. The major thing AA struggles with is the vast difference between onboard service and on-the-ground/customer service off the aircraft. The former is indifferent and average at best and the latter is exceptional. Not sure what more can be done short of retraining FAs on the service aspect.

Also, I learned that DFW-HKG is probably gone for good given all the changes by the Chinese government. AA would be more likely to start a flight to Singapore, according to Brian Znotins, then return to HKG. Interesting stuff! Lots of new, small markets in the Caribbean are being looked at, too, following the success of Miami-Anguilla.
AAway, private_md and snydert like this.
SkyTeam777 is offline  
Old Apr 1, 22, 12:15 pm
  #1490  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,421
As everyone said - I had a great time. The AA staff was very engaging, which I appreciated.
MikeFly is offline  
Old Apr 1, 22, 12:44 pm
  #1491  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 194
AA 20

If anyone is on the 4:40pm from DFW - LHR (AA 20) on Monday and wants to grab a drink at FFD let me know!
snydert is offline  
Old Apr 1, 22, 2:04 pm
  #1492  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 355
I won't be able to make it, due to vehicle issues.

Give 'em hell on my behalf!

EDIT: Wow! This must have posted when I refreshed today, I wrote this after my car broke down about 3 hours from DFW. Oh well - I'll be at the next one.

Last edited by wutlol; Apr 1, 22 at 6:57 pm
wutlol is online now  
Old Apr 1, 22, 4:01 pm
  #1493  
 
Join Date: Apr 2022
Programs: AA CK, Alaska MVP Gold, Hyatt Globalist, Hilton Diamond
Posts: 1
Sad to have missed the event. I just came home to DFW from my latest trip and had my CK invitation waiting for me.

But or some reason, when I try and log into the CK portal it says I'm ineligible-- is there anything worthwhile on there worth it to try and figure out why it isn't working?
David Whitney is offline  
Old Apr 1, 22, 4:25 pm
  #1494  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,232
Great event! Nice to meet you guys. Agreed they didnt really want feedback there, but they listened patiently. One of us even brought a printed list of suggestions, so I ran away!
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BlooJoo is offline  
Old Apr 1, 22, 11:02 pm
  #1495  
 
Join Date: Oct 2020
Posts: 2
*****

Last edited by ephraimlazarus; Apr 1, 22 at 11:33 pm
ephraimlazarus is offline  
Old Apr 1, 22, 11:19 pm
  #1496  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,232
Originally Posted by ephraimlazarus View Post
It was ok. Doug and Bob retired the party too soon, so I guess the moral of the story is to get there early. And they never had aioli for the crab cakes (or ran out and never replenished). There was a paucity of younger travelers. Alison Taylor was cool though.
Apart from the aioli crisis with the crabcakes, I saw no sauce for the pot stickers all night! The mini-burgers were good. The bowl of tuna salad was odd. Brisket and mashed potatoes were GOOD. Alison was great.

FYI, I'm young and hip and was there all night.
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BlooJoo is offline  
Old Apr 3, 22, 6:48 am
  #1497  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,707
Hello- any recent LIS arrival experience? My spouse is CK and in November when we landed in EZE we were surprised to have not one, but two reps waiting for us on the jet bridge. One which we had signed up for via Royal Airport Concierge and one a CK rep for AA. We didn’t expect such service at a non-AA hub. Safe to assume there will be no such rep at LIS (especially given how I believe there is only one flight daily from PHL)?
tismfu is offline  
Old Apr 3, 22, 8:52 am
  #1498  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,284
Originally Posted by tismfu View Post
Hello- any recent LIS arrival experience? My spouse is CK and in November when we landed in EZE we were surprised to have not one, but two reps waiting for us on the jet bridge. One which we had signed up for via Royal Airport Concierge and one a CK rep for AA. We didnt expect such service at a non-AA hub. Safe to assume there will be no such rep at LIS (especially given how I believe there is only one flight daily from PHL)?
On arrival, Ive never had this at a European airport with the exception of Madrid where it is pretty consistent if you're making a connection.
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SkyTeam777 is offline  
Old Apr 3, 22, 11:13 am
  #1499  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 194
Maybe I missed it, but...

...did someone send along the official list of suggested changes to AA yet?
snydert is offline  
Old Apr 3, 22, 11:38 am
  #1500  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 688
Originally Posted by snydert View Post
...did someone send along the official list of suggested changes to AA yet?
I will be doing it after I get back from Miami on Thursday.

My wife and I are presently at the MIA FL waiting for the FFD to open at 1pm - using 1 of mine FFD coupons.
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