Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Apr 1, 2022, 5:48 am
#1486
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Echoing everyone's comments, a great evening. Fun to meet everyone and see a couple of familiar faces again.
Apr 1, 2022, 5:53 am
#1487
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Alison provided me with her business card and asked me to email her our list, which I will do when I get home. Before sending I will clean it up a bit and add wording in certain areas to help with clarity.
Apr 1, 2022, 6:03 am
#1488
Join Date: Nov 2001
Location: RDU
Posts: 2,262
As I posted earlier, I would think the 'non-union' changes/improvements would be easiest for them to implement. Such as
- More/easier SWU usage
- Get rid of the 75k mile/trip cap (see Delta, March 31, 2022)
- Better award inventory, and/or saver business companion award with purchasing a business class ticket
- More FFD passes
Anything to do with on board service has extra hurdles which would be harder to implement.
Apr 1, 2022, 10:06 am
#1489
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
The event was fantastic, and I was shocked at how many CKs were in attendance. Met a lot of new people, and learned that Alison or her team check FlyerTalk weekly. The major thing AA struggles with is the vast difference between onboard service and on-the-ground/customer service off the aircraft. The former is indifferent and average at best and the latter is exceptional. Not sure what more can be done short of retraining FAs on the service aspect.
Also, I learned that DFW-HKG is probably gone for good given all the changes by the Chinese government. AA would be more likely to start a flight to Singapore, according to Brian Znotins, then return to HKG. Interesting stuff! Lots of new, small markets in the Caribbean are being looked at, too, following the success of Miami-Anguilla.
Also, I learned that DFW-HKG is probably gone for good given all the changes by the Chinese government. AA would be more likely to start a flight to Singapore, according to Brian Znotins, then return to HKG. Interesting stuff! Lots of new, small markets in the Caribbean are being looked at, too, following the success of Miami-Anguilla.
Apr 1, 2022, 1:04 pm
#1492
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I won't be able to make it, due to vehicle issues. 
Give 'em hell on my behalf!
EDIT: Wow! This must have posted when I refreshed today, I wrote this after my car broke down about 3 hours from DFW. Oh well - I'll be at the next one.
Give 'em hell on my behalf!
EDIT: Wow! This must have posted when I refreshed today, I wrote this after my car broke down about 3 hours from DFW. Oh well - I'll be at the next one.
Last edited by wutlol; Apr 1, 2022 at 5:57 pm
Apr 1, 2022, 3:01 pm
#1493
Join Date: Apr 2022
Programs: AA CK, Alaska MVP Gold, Hyatt Globalist, Hilton Diamond
Posts: 1
Sad to have missed the event. I just came home to DFW from my latest trip and had my CK invitation waiting for me.
But or some reason, when I try and log into the CK portal it says I'm ineligible-- is there anything worthwhile on there worth it to try and figure out why it isn't working?
But or some reason, when I try and log into the CK portal it says I'm ineligible-- is there anything worthwhile on there worth it to try and figure out why it isn't working?
Apr 1, 2022, 10:19 pm
#1496
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
FYI, I'm young and hip and was there all night.
Apr 3, 2022, 5:48 am
#1497
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
Hello- any recent LIS arrival experience? My spouse is CK and in November when we landed in EZE we were surprised to have not one, but two reps waiting for us on the jet bridge. One which we had signed up for via Royal Airport Concierge and one a CK rep for AA. We didn’t expect such service at a non-AA hub. Safe to assume there will be no such rep at LIS (especially given how I believe there is only one flight daily from PHL)?
Apr 3, 2022, 7:52 am
#1498
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Hello- any recent LIS arrival experience? My spouse is CK and in November when we landed in EZE we were surprised to have not one, but two reps waiting for us on the jet bridge. One which we had signed up for via Royal Airport Concierge and one a CK rep for AA. We didn’t expect such service at a non-AA hub. Safe to assume there will be no such rep at LIS (especially given how I believe there is only one flight daily from PHL)?
Apr 3, 2022, 10:38 am
#1500
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821