Last edit by: JDiver
American Airlines (specific) Passport Policies
For general passport discussion that is not specifically pertinent to AA policies, please visit the Practical Travel Safety and Security Issues forum (link).
For country visa and entry requirements, AA employees consult IATA's TIMATIC system for the decision to allow you to fly. You can consult TIMATIC as well:
Link (IATA Travel Centre)
Link (United Airlines)
AA (specific) passport policy / policies (master thread)
#61
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
I have never seen AA deny boarding to a passenger because the passport wasn't valid for 6+ months when the destination country didn't require it.
Agents go by Timatic. So does the kiosk, and it'll let you check in without issue as long as you meet the passport validity requirements of the destination country.
In this case it just means swiping the US passport. I wouldn't deny boarding for anything not in Timatic.
I wasn't referring to LUS agents in particular. JFK and MIA are going to have more knowledgable agents in general because they see a greater variety of international documentation.
Swiping the residency cards may be a byproduct of an enhanced document verification system that was rolled out in March. I've seen agents ask holders of Bermuda passports for visas to go to Bermuda because it swipes as a British passport.
Agents go by Timatic. So does the kiosk, and it'll let you check in without issue as long as you meet the passport validity requirements of the destination country.
Customer-facing airline reps really shouldn't get into the business of trying to interpret international travel-related government policy beyond just using TIMATIC with the provided documents and providing DHS the feeds which DHS mandates of the airline.
In a world where even State Department employees -- in the OLA or otherwise -- sometimes disagree about policy interpretation and applicability conditions, airline agents and contractors may do their employer better by not trying to act as an agent of the government when they are not.
In a world where even State Department employees -- in the OLA or otherwise -- sometimes disagree about policy interpretation and applicability conditions, airline agents and contractors may do their employer better by not trying to act as an agent of the government when they are not.
AA check-in at ORD has a higher proportion of former USAir employees working check-in than JFK and MIA? USAir check-in staff at ORD and DFW struggled way more with international check-in than AA staff when it came to my trips. And they indeed seemed way more paranoid about international travel documents than AA.
As of late, I've even seen some AA check-in counters try to figure out what to do with those with US passport users who have foreign residency cards when leaving the US. In prior years with AA, I never saw an AA rep try to swipe a foreign residency card when a US passport was being used to leave the US. This year, a completely different dynamic.
As of late, I've even seen some AA check-in counters try to figure out what to do with those with US passport users who have foreign residency cards when leaving the US. In prior years with AA, I never saw an AA rep try to swipe a foreign residency card when a US passport was being used to leave the US. This year, a completely different dynamic.
Swiping the residency cards may be a byproduct of an enhanced document verification system that was rolled out in March. I've seen agents ask holders of Bermuda passports for visas to go to Bermuda because it swipes as a British passport.
#62
Join Date: Dec 2003
Location: NYC
Posts: 6,423
I have never seen AA deny boarding to a passenger because the passport wasn't valid for 6+ months when the destination country didn't require it.
Agents go by Timatic. So does the kiosk, and it'll let you check in without issue as long as you meet the passport validity requirements of the destination country.
Agents go by Timatic. So does the kiosk, and it'll let you check in without issue as long as you meet the passport validity requirements of the destination country.
I do wonder why one poster wrote that he brought printouts and had to argue with supervisors, given what you wrote and that AA has Timatic.
#63
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I would hope AA would follow Timatic as you write. However, the written policy on aa.com is 6 months. As I and others wrote above, absent a written policy by AA, it seems safer just to renew early than to worry that something could go wrong. Is there something one could point to for AA policy?
I do wonder why one poster wrote that he brought printouts and had to argue with supervisors, given what you wrote and that AA has Timatic.
I do wonder why one poster wrote that he brought printouts and had to argue with supervisors, given what you wrote and that AA has Timatic.
I really don't see it being difficult for AA to build a decision tree the GAs could use to quickly see what is and isn't allowed. Sifting through the rules for the entire country when they only fly to a few of the airports puts too much info out there to be misinterpreted. That with the push to get the flight out on time is way too much responsibility for many GAs, IME.
#64
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Location: NYC
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Posts: 7,344
I've had family members denied boarding to BCN on DL because the passport was not valid for 3 months or more despite our trip being only 4 days.
#65
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Was the 3-month requirement DL's rules or Spain's? That's the crux here is if AA can enforce more stringent, unpublished rules (public access) to deny boarding and not be liable for IDB? If it's going to cost AA bucks, they will be much more diligent in following the right rules.
#66
Join Date: Dec 2003
Location: NYC
Posts: 6,423
Was the 3-month requirement DL's rules or Spain's? That's the crux here is if AA can enforce more stringent, unpublished rules (public access) to deny boarding and not be liable for IDB? If it's going to cost AA bucks, they will be much more diligent in following the right rules.
The document must be valid for the entirety of the projected stay." http://www.exteriores.gob.es/portal/...deentrada.aspx
The US state dept writes "Passport should be valid for at least six months beyond your stay." http://travel.state.gov/content/pass...try/spain.html
Timatic: "Passports and other documents accepted for entry must be
valid for a minimum of 3 months beyond the period of
intended stay."
https://www.timaticweb.com/cgi-bin/t...&subuser=NZB2C
One might think Spain itself would be the definitive authority.
Last edited by richarddd; Jan 6, 2016 at 4:38 am
#67
Join Date: Mar 2012
Programs: AA EXP MM/UA MM/Marriott PLT Premier-LT PLT
Posts: 383
AA (specific) passport policy / policies (master thread)
we had this very thing happen this week, my daughter was denied boarding to Italy for less than 3 months. As I understand it, all (Schengen ?) participants require 3 months but countries like GB not part of the treaty have their own or no requirements (I was told GB is length of stay). we were able to get a sameday passport the next day.
#68
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The other issue is GAs have only read enough of Timatic to be able to say no and stop at that point. If your situation is further down (TWOV) then they may stop before getting to that point and then you have to argue with them that you have done your research and are allowed according to the country's website and the US State Department. Had this happen on a trip to PEK and even the travel Czar in Dallas was unfamiliar with the rules and only allowed us to board if we agreed to pay any penalties should be get denied entry. No one even looked at us twice when we got there.
I really don't see it being difficult for AA to build a decision tree the GAs could use to quickly see what is and isn't allowed. Sifting through the rules for the entire country when they only fly to a few of the airports puts too much info out there to be misinterpreted. That with the push to get the flight out on time is way too much responsibility for many GAs, IME.
I really don't see it being difficult for AA to build a decision tree the GAs could use to quickly see what is and isn't allowed. Sifting through the rules for the entire country when they only fly to a few of the airports puts too much info out there to be misinterpreted. That with the push to get the flight out on time is way too much responsibility for many GAs, IME.
#69
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
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Was the 3-month requirement DL's rules or Spain's? That's the crux here is if AA can enforce more stringent, unpublished rules (public access) to deny boarding and not be liable for IDB? If it's going to cost AA bucks, they will be much more diligent in following the right rules.
2. As a backdrop. IDB rules in the US only apply to oversales. Even a wrongful denial of boarding would not trigger an IDB violation unless it could be demonstrated that the passenger was at the gate with a valid BP by T-30 and there were no seats and then the pax was denied boarding for an invalid reason (which this is not).
Maybe the real problem here is AA's erratic enforcement of its own rules. A bold warning on the e-ticket receipt and on any confirmations, and so on would move passengers to 6-month renewal if that is where AA wants them to be. On the other hand, given that its competitors do not impose such a requirement, there is a chunk of business to be lost. Whether AA cares is another question.
#70
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The web is full of useless, out-dated information. Sitting on that plane all the way to PEK dreading what could have happened was not all that pleasant. Being in J and drinking did help! Fortunately it was a non-event once we arrived and a very pleasant trip.
#71
Join Date: Mar 2007
Posts: 618
If you have a firm ticket or proof of reservation (web accepted as long as your name is fully in it) the Passport Agency in Stamford, CT, issues same day passports /renewals at an extra cost of about $ 80. If you drive there and arrive at the opening, ( 9 AM, I think), you can go pick up your passport around 12 Noon. There is an enormous Fairways and their adjoining wine store just across the road to pass the time during the somewhat 3 hours it takes (They do not let you stay and wait inside the agency).
#72
Join Date: Dec 2003
Location: NYC
Posts: 6,423
#73
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Needless to say, it's inadviseable to do it this way and there are other ways to expedite processing which are less of a crisis, but it's all doable.
#74
Join Date: Mar 2012
Programs: AA EXP MM/UA MM/Marriott PLT Premier-LT PLT
Posts: 383
If you have a firm ticket or proof of reservation (web accepted as long as your name is fully in it) the Passport Agency in Stamford, CT, issues same day passports /renewals at an extra cost of about $ 80. If you drive there and arrive at the opening, ( 9 AM, I think), you can go pick up your passport around 12 Noon. There is an enormous Fairways and their adjoining wine store just across the road to pass the time during the somewhat 3 hours it takes (They do not let you stay and wait inside the agency).
#75
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
Miami is technically by appointment only, but unofficially they take the first 50 walk-ins who are traveling immediately (that day or the next). People start lining up at 4 or 5 AM.
It's possible that either Timatic or the website itself haven't been updated. Most likely it's the website. Every agent I know goes by Timatic and will not grant an exception based on a website when it's their job on the line.
It's possible that either Timatic or the website itself haven't been updated. Most likely it's the website. Every agent I know goes by Timatic and will not grant an exception based on a website when it's their job on the line.