Badly Treated at SFO. Normal? How to Mitigate?
#16
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
The front checkin desk sucks - a pair of the folks I usually check in are hugely disgruntled even when there are only like 3-4 people waiting in the "priority" line for ticketing. I just hand over my ID... mutter where Im going... look down... and hope they just dispatch me as soon as is possible.
Good luck.
#19
Suspended
Original Poster
Join Date: Feb 2007
Posts: 1,273
Strange. I'm SFO based, and have never had anything but excellent experiences with counter agents, gate agents, and of course the AC. Never once had to show my EXP card, etc. OP's experience is definitely not normal, and unless there are circumstances not being discussed, a complaint is definitely in order.
Also since you use SFO a lot. Is there a general supervisor we can contact at the time to fix these circumstances? I'd rather fix the situation rather than complain about it after the fact
#20
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Does make you wonder - in 14 years of flying AA I've never had a problem at the front counter at SFO, including three international trips since August. I'm back this weekend for another international trip and will report any issues. Maybe I'm only getting pre-merger AA agents.
#22
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
#23
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,153
#25
Join Date: Apr 2015
Location: Toronto, ON, Canada
Programs: AC Altitude 50K, BA Blue, SPG Platinum, Marriott Platinum, DVC, NEXUS
Posts: 52
I anticipate lots of issues with former US Airways staff. Certainly here in Toronto over the past 4 years, they were completely useless and I can guarantee they will be a detriment to "The New AA".
#26
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,308
(Incidentally, I've never had any kind of problem at SFO.)
#29
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
#30
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
The suggestion to call the EXP was in reference to confirming that his EXP status was showing up properly in his reservations, as the lack of assumed benefits suggested it might be a problem with his status showing up correctly. It wasn't suggested that the EXP desk should handle his complaint about the personnel issue.