Dreadful purser aboard AA 'Flagship First'
 

Would you guys complain to AA about poor service in transcon first? On 22 LAX>JFK right now. This guy barely provided mediocre dinner service, and has literally been sitting the entire flight loudly talking to the other FA. Didn't even bother clearing the table after dinner until I rang the service bell and asked. Of all the times I fly this route, this purser / crew has really been a huge turn off. I don't know why but it's really annoying me.

Sorry for the new thread. Please merge if needed.

If there is no complaint, how will AA know that something is wrong? If you even provide the name, even better. As much as it is good to complaint on bad service, also do it for good one as well.

Completely agree. I usually DM the Twitter account in flight when service is sub par....

Thanks for the feedback.

I ended up complaining via Twitter DM + AA.com

Asking him for ice cream was like pulling teeth. no joke.

The icing on the cake was when he couldn't even say thank you or goodbye while exiting the plane.

I can't believe he's a purser on a transcon route. Never seen anyone like it on this important route.

Just out of curiosity, do you know if this was an LAX-based crew or a JFK one? Because I tend to experience much better service from LAX cabin crews on this route.

What's a purser?

Term for Lead In-flight Services Director. The term dates back to when they carried the "purse" of money.

I'm sure one of our fellow FlyerTalkers can add more.

Sadly nothing will happen to the purser.

Since only ONE FA gets the exalted:rolleyes: title of PURSER, is this by seniority or rotational sequence when flying that route?

It was a NY based crew. I agree LAX/SFO based crews are better in my experiences as well.

Already received a reply from AA. I guess it's a reasonable response...at least it's not auto generated...sounds like he/she bothered to read the email.

..." Dear Mr. CodeAdam10:

Thank you for contacting American Airlines Customer Relations. We are pleased to respond to your inquiry.

I am concerned about the flight attendant behavior you described and hope you will accept my apology for the disappointing service you received. We work hard to provide professional, courteous service to our customers, and it is clear we fell short when you traveled with us. We have forwarded a copy of your comments to the appropriate personnel at Flight Service for review.

Mr. CodeAdam10, we rely on our passengers to keep us informed and, by writing to us, you've given us the chance to improve -- thank you. Please do not be discouraged from traveling with us again soon. We are eager to restore your confidence and we will do our best not to disappoint you again."

That's nothing but a meaningless semi-auto form reply.

This is their canned reply for FA complaints. I received the same exact reply when I complained about the FC FA on LGA-DFW last week. Goingforgreat!!

lol. Oh. Well this proves how often I complain to AA about inflight service. :D

They bid for the position as part of their monthly package. If they hold the seniority on the trip and they want it, they get it. If someone else has greater seniority on the same trip and wants it, they don't get it. IIRC, it has to be bidded. Most senior doesn't have to do it if they don't want to and haven't bid it.

What kind of reply would you like for such routine matter? :confused:
You can argue over whether AA actually does forward information on to Flight Services for review, or if they do, whether that actually does anything, but I don't see how it's in anybody's interest for AA to expend the resources to provide a more personalized response on something like this.