Onboard Cabin Service Deficiencies / Complaints / Beef (consolidated)
Oct 29, 2015, 12:31 pm
#1
Original Poster
Join Date: Aug 2005
Posts: 102
No One In the Galley: 3 FA's Watching Movies
Mid-flight, PVG to LAX, I went back to the galley to get some tonic water. No one was there . . . it was completely empty. However, in the back row, three FA's were seated, all of them with headphones on, watching movies or TV shows.
I stood in the galley for a while, and finally a FA unplugged herself from a movie, and I asked for the beverage. She informed me that self-service drinks were available mid-cabin, but in the end, got me a can of soda.
This is the same crew, that a few hours before, rushed through a meal service and scolded people for asking about when they would get their entree . . . as they had run out of an option. Clearly, many people did not speak English, so a little tolerance and patience would have gone a long ways.
This was on a brand new Dreamliner!
What a contrast: A super-cool, enjoyable plane staffed by people who could barely hide their dislike of their jobs and those they were there to serve.
I stood in the galley for a while, and finally a FA unplugged herself from a movie, and I asked for the beverage. She informed me that self-service drinks were available mid-cabin, but in the end, got me a can of soda.
This is the same crew, that a few hours before, rushed through a meal service and scolded people for asking about when they would get their entree . . . as they had run out of an option. Clearly, many people did not speak English, so a little tolerance and patience would have gone a long ways.
This was on a brand new Dreamliner!
What a contrast: A super-cool, enjoyable plane staffed by people who could barely hide their dislike of their jobs and those they were there to serve.
Last edited by JDiver; Feb 10, 2016 at 1:11 pm Reason: Restore original post title
Oct 29, 2015, 3:04 pm
#3
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
I thought it was against FAA regulations or FARs or something like that for the FA to wear headphones / be watching the IFE unless they're on an official break (in which case they would probably be in the crew rest compartment rather than the cabin)...
Oct 29, 2015, 3:34 pm
#4
Join Date: Nov 2013
Posts: 414
EDIT-
We are only permitted to watch IFE and wear headphones in out break, exactly what SFTNYC said.
Last edited by Piedmont767; Oct 29, 2015 at 3:46 pm
Oct 29, 2015, 3:50 pm
#6
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Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Personally if there is a self service beverage and snack set up I'm more than happy with that. I think I can pour my own beverage without too much issue. And in fact, I'd rather do it myself (I sure wish the ACs had self serve beer and wine). FAs watching a movie on a long haul flight, not maybe the best use of their time but something I would not really have issue with.
Oct 29, 2015, 4:44 pm
#7
Original Poster
Join Date: Aug 2005
Posts: 102
Personally if there is a self service beverage and snack set up I'm more than happy with that. I think I can pour my own beverage without too much issue. And in fact, I'd rather do it myself (I sure wish the ACs had self serve beer and wine). FAs watching a movie on a long haul flight, not maybe the best use of their time but something I would not really have issue with.
Oct 29, 2015, 8:38 pm
#9
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Seems pretty unacceptable to me.
Did you ring the call button first or did you just go back to the galley? I'm assuming they wouldn't have come, even if you had called...
Did you ring the call button first or did you just go back to the galley? I'm assuming they wouldn't have come, even if you had called...
Oct 30, 2015, 4:21 am
#12
Join Date: Sep 2009
Location: Cambridge, UK
Programs: VS, BA, C, C++, IoT
Posts: 117
Don't think they're going to notice the call "ping" with headphones on, listening to Terminator: Genisys!
Oct 30, 2015, 5:31 am
#13
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Oct 30, 2015, 6:25 am
#15
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