Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

FAQ: aavacations.com / AA Vacations flight & vacation package questions, discussion

FAQ: aavacations.com / AA Vacations flight & vacation package questions, discussion

    Hide Wikipost
Old Feb 1, 18, 2:20 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: swingaling
Wiki Link
AA Vacations / aavacations.com Flight and Ground Packages
Trust American Airlines to offer you the perfect package at the best price, guaranteed! When you choose to bundle your travel components into one package price we can offer you an unbeatable value by combining our unpublished low rates on flights with specially negotiated rates on hotels, activities and transportation. So, whether you're looking for a quick flight plus hotel weekend getaway or an all-inclusive package complete with flight, hotel, ground transportation and tickets to local attractions, you can rest easy knowing the entire trip is covered by our Lowest Price Guarantee.
Link to AA Vacations site website

FAQ

Q. Do these earn AA EQM, Award Miles (RDM) and EQD (EQ Dollars in 2017)?

These generally book into discount paid fare buckets, so "Yes" at this time. There are a few promotional offers that do not earn EQM; these will clearly say so, so read thoroughly. See:

Special fares: Earning Award Miles and Elite Qualifying Credits on aa.com (link)

Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partners 2016

and this for the changes affecting Award Miles coming in the latter part of 2016.

Earning AA Award / Redeemable Miles / RDM on AA, partners later 2016


Q. Can I upgrade these with AA upgrade instruments (e500 "stickers", miles and copay, SWU)?

Currently, yes. These would follow the standard AA upgrade rules.


Q. Can I use AAadvantage Award Miles to "pay" for a vacation?

Yes. You can "pay" with money (cards, etc.), AAdvantage miles or a combination of both. However, miles may not be used to pay for the airfare portion of the vacation, only the ground portion.


Q. If I use AAdvantage Aware Miles to pay for part of my vacation, does this impact upgrades or EQM/RDM for the flights?(RDM)?

No. Because the miles are used only for the land portion of the vacation (hotel, car, any added trips, etc.) the air portion retains its original rules with regard to upgrades and the earning of EQM/RDM.


Q. So, what kinds of fares are ineligible for earning AA miles?

"Exceptions (aa.com)

There are certain airline ticket types that are not eligible for mileage accrual regardless of the booking class. These include, without limitation, the following:

Q Are there any types of tickets that won’t earn award miles?

Yes, tickets that currently do not earn award miles, elite-qualifying miles or elite-qualifying segments will not earn award miles in the future. This includes:

  • All tickets issued as AAdvantage awards

  • Other free ticket promotions including free or reduced rate tickets

  • Companion tickets

  • Charter flight tickets

  • Travel agency/industry reduced rate tickets

  • Infant tickets

  • Extra seats or items occupying a purchased seat

  • Unpublished fare tickets, including consolidator fares

  • Tickets issued subject to special provisions

Q. What about EQM and Award ("Redeemable") Miles earning later in 2016?

AA has specified a set of "Special Fares", which includes AA Vacations:

Some fares (such as bulk or consolidator fares) earn award miles and Elite Qualifying Dollars (EQDs) at a modified rate based on a percentage of the distance flown as determined by the booking code.

Special fares are often purchased through a specialized agent, third party or as part of a package including air transportation and lodging.

Examples:
  • Bulk fares

  • Cruise fares

  • Consolidator fares

  • Discounted or inclusive tour packages

  • Vacation packages, including American Airlines Vacations® (AAV) packages

  • Other tickets where the fare isn't disclosed, excluding bookings made through priceline.com or hotwire.com where the carrier isn't disclosed before buying
Note that the Special Fares page also says, "AAdvantage elite member bonuses will be applied in addition to the percentages shown for award miles."


Q. What fare classes do First and Business packages book into?

Typically A for international First, A or P domestic F, and I or D international Business.


Q. What if I'm flying on a flight on a partner airline?

AA Vacations most often books into AA "code shares" / AA marketed flights. In that case, you'll earn miles as if flying on American. If it doesn't, you'll earn per the agreement AA has with the partner airline. Start here to look them up.


Q. What advance purchase restrictions are imposed?

Most advance purchase, minimum stay, etc. normally imposed by the airline don't apply; the restrictions are those imposed by AA Vacations. (Detailed Fare Rules for your fare generally do apply, however.)


Q. Are the trips or fares refundable?

Generally not fully refundable. Hotels and ground activities are generally not at all, and air will depend on the fare bucket and detailed rules. AA vacations does offer protection, but hotels etc. may not be included.

"There are two types of protection available: We offer the Cancellation and Change Waiver (Pre-Departure Protection) which allows you to cancel and/or change either the land or air portion of their package without penalty. Trip Protector (Post-Departure protection) from Allianz Global Assistance can provide protection for your trip expenses, your health and your belongings."

A waiver is usually $129.


Q. What is the shortest time I can book an air-hotel package for?

It appears three nights is the shortest period allowed by aavacations. However, those three nights do not need to be at a single property.


Q. Can I book a ten day package with only three days of prepaid hotel?

Sure. You'll have to call to do so, however.
You can change the dates of the hotel to be different from those of the flights in the "More Search Options" section of the search. You can also book multiple rooms here too, specifying the number of guests per room. I don't think you can book hotel to be in a different city though. A hotel in a different city (or continent, even) can be booked, but must be done over the phone.


Q. Is only one hotel offered?

No. A variety of properties is generally offered, but this will of course affect pricing.


Q. Does the hotel have to be in the destination city?

No. You can book a property in another city if it's offered by AA Vacations.


Q. What happens if I don't use the ground part (hotel, car, etc.)? Will they cancel my return flights?

Nothing. You can use it or forget it. No flight cancellations ensue. See AA Vacations - not checking in at Hotel Some purposely book the cheapest pricing for their trip knowing they're choosing a "throwaway hotel" they won't use.

Though one AA Vacations agent actually said "always book with us and just book the cheapest hotel for 3 days and throw it away", don't you say it's your intent.


Q. Will AA Vacations cause problems for me?

If you disclose your intent to AA Vacations to "throw away" (not stay at) the hotel, they can not sell you the package. So, don't.


Q. Will the hotel cause problems for me?

Not likely; they're paid for a prepaid stay whether you stay or not, as they get to keep the money and have "your" room to sell.


Q. Will I earn points at the hotel? Will they recognize my status?

Many chains don't recognize third party bookings for points or stay credit, but will usually recognize your status. Properties will treat as prepaid booking.


Q. Are there ever deals or promos?

Indeed. There are often sales and promotions; look for them on the site.


Q. What if I want to book open jaw or customize?

Calling can do that. There's a $39 call fee, unless it's not able to be booked online. Others have said you can generally calculate the price of an open jaw itinerary by adding half the price of pricing for vacations to the arrival and departure cities and adding those.


Q. Can I put these on "hold" while I think about it since these include air fare?

No. But: Refund of Air Ticket Portion Within 24 Hours of Purchase

Within 24 hours of booking, you are allowed to cancel your refundable or non-refundable air ticket for a full refund (and no change fees and/or difference in fare) subject to the following rules:
  • You must call 800-321-2121 within 24 hours of purchase to cancel the air ticket reservation and request a refund of the air ticket.
  • The reservation must have been booked at least 7 days before scheduled departure.
  • This policy does not apply to hotel or other non-air portions of the package. Standard cancellation policies will apply to all non-air components of the package.
  • Refunds are only issued for tickets booked on aavacations.com or with American Airlines Vacations Reservations.

Q. My AAdvantage credit card earns double Award ("Redeemable") Miles on AA purchases. Will AA Vacations purchases earn 2x miles?

No. What transactions are eligible to earn double AAdvantage® miles?

Eligible American Airlines purchases are items billed by American Airlines as the merchant of record booked through American Airlines channels (aa.com, American Airlines Reservations, American Airlines airport, in-flight and city ticket counters). American Airlines tickets purchased through other channels or that are a component of any other cruise or tour package do not earn the additional mile purchase bonuses. Products or services that do not qualify for the additional bonus miles include car rentals, hotel reservations, American Airlines Vacations packages, purchases of American Airlines AAdvantage miles, duty free purchases and or AA Cargo℠
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the (lower right wiki corner)

Updated by JDiver 19 Feb 2016
Print Wikipost

Reply

Old Jun 25, 17, 6:07 am
  #181  
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,378
Originally Posted by Max M View Post
FWIW, for more than 10 years, AA Vacations phone reservations was not staffed by "true" AA employees, but was outsourced to a company called Trase Miller Technologies.

As of February 1, 2017, Trase Miller ceased operations, and another company Connexions Loyalty [owned by Affinion Group] took over the phone booking arm of AAVacations.
Ooh, that explains some things. This year they've been pushing much more hard to end up on AA metal, even though the site makes no distinction as long as there's an AA code on the flight. Usually you can work through this, but I've had one or two situations where I had to HUCA because they refused to book on BA metal, even to locations that AA doesn't actually fly to.
jordyn is offline  
Reply With Quote
Old Jul 8, 17, 1:13 am
  #182  
 
Join Date: Jun 2016
Posts: 52
Can one book premium economy through aa vacations? Obviously the option isn't available on the website. If so, the phone-in fee should not apply, correct?
josua is offline  
Reply With Quote
Old Jul 8, 17, 8:52 am
  #183  
 
Join Date: Apr 2015
Location: WA, USA
Programs: AA PPro, AS MVP
Posts: 61
Originally Posted by josua View Post
Can one book premium economy through aa vacations? Obviously the option isn't available on the website. If so, the phone-in fee should not apply, correct?
Premium economy was not available as of about two months ago when I last tried. Those booking codes do not show on the website and the phone agents cannot see them either. I asked about it while trying to book a multi-city trip, and the agent expected the functionality to appear sometime in the future. Maybe someone else here has a more recent update...
wylek is offline  
Reply With Quote
Old Jul 8, 17, 9:03 am
  #184  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, AS 75K Gold MVP, and some hotel stuff...
Posts: 32,449
No hard evidence, but I would expect the agents to have the ability to do this before it is implemented on the website. The superficial "support" for this:

When AA changed domestic First to be called Business, it took the AAVacations website quite a while to catch up. Sometimes one had to Book F, sometimes J. And trying things like Flight+Car can still yield "no results found" error messages if not done properly (and "properly" may mean "wrong" for some destinations).

Their website support lags even AA.

Cheers.
brp is offline  
Reply With Quote
Old Jul 8, 17, 5:44 pm
  #185  
 
Join Date: May 2015
Location: Dallas, TX
Programs: AA PLT
Posts: 18
I'm having some more issues with the AAV mileage run that I had mentioned earlier in this thread. I've been using the routing TYR-SIN and back with a few stops on the way, but the website gives me the message "we are having trouble trying to contact our suppliers, please try again later" whenever I attempt to purchase the ticket. All of the AAV phone agents have been confused about why I cannot book the ticket as well. Some of them believe it is an issue with the codeshares, but there are other examples in this forum of people who were fine on JAL codeshares. Is there anything I can do to get this ticket booked?
777DFW is offline  
Reply With Quote
Old Jul 10, 17, 8:41 pm
  #186  
 
Join Date: Jun 2016
Posts: 52
Regarding premium economy

FYI - Not possible to book premium economy yet. First agent insisted that I meant MCE; supervisor knew what PE was, but not available yet.
josua is offline  
Reply With Quote
Old Jul 26, 17, 3:43 am
  #187  
 
Join Date: Aug 2007
Location: SBA
Programs: AA EXP, UA Gold/1MM, Bonvoy Platinum
Posts: 942
AA Transportation Voucher

I volunteered my seat the other day, and I got a DV transportation voucher.
I want to use the voucher to pay for air ticket portion of an AAvacations package.
Can someone explain how to use the transportation voucher?

Does AAvaccations charge phone booking fee?
Where to mail the voucher?
How long do they hold the reservation until they receive the voucher?
Does AA send me the residual voucher if $ value of the voucher is larger than the amount of the air ticket portion?
MrJBoy is offline  
Reply With Quote
Old Jul 26, 17, 9:37 am
  #188  
 
Join Date: Jun 2014
Location: TPA
Programs: AA Plat; Hilton Gold; Marriott Gold; IHG Gold
Posts: 2,350
Originally Posted by MrJBoy View Post
I volunteered my seat the other day, and I got a DV transportation voucher.
I want to use the voucher to pay for air ticket portion of an AAvacations package.
Can someone explain how to use the transportation voucher?

Does AAvaccations charge phone booking fee?
Where to mail the voucher?
How long do they hold the reservation until they receive the voucher?
Does AA send me the residual voucher if $ value of the voucher is larger than the amount of the air ticket portion?
I don't think you can use a voucher from AA to make a purchase on AAVacations. But you should check the vouchers thread to be sure.
SpammersAreScum is offline  
Reply With Quote
Old Jul 26, 17, 12:52 pm
  #189  
 
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,240
You can use the Voucher but you have to call, from AAVacation FAQ

Can I use American Airlines travel vouchers to purchase a vacation package?
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling us at 1-800-489-4810.
Call them and let us know.
fedechat is offline  
Reply With Quote
Old Jul 26, 17, 6:07 pm
  #190  
 
Join Date: Jun 2014
Location: TPA
Programs: AA Plat; Hilton Gold; Marriott Gold; IHG Gold
Posts: 2,350
Originally Posted by fedechat View Post
You can use the Voucher but you have to call, from AAVacation FAQ



Call them and let us know.
Thanks. I predict that a change to the Vouchers wiki is imminent.
SpammersAreScum is offline  
Reply With Quote
Old Jul 26, 17, 9:08 pm
  #191  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, AS 75K Gold MVP, and some hotel stuff...
Posts: 32,449
Originally Posted by fedechat View Post
You can use the Voucher but you have to call, from AAVacation FAQ
Yup. Travel vouchers are OK. AA gift cards, however, do not work.

Cheers.
brp is offline  
Reply With Quote
Old Jul 27, 17, 2:21 pm
  #192  
 
Join Date: Apr 2011
Posts: 44
Originally Posted by MrJBoy View Post
Does AAvaccations charge phone booking fee?
Where to mail the voucher?
How long do they hold the reservation until they receive the voucher?
Does AA send me the residual voucher if $ value of the voucher is larger than the amount of the air ticket portion?
To answer your questions, from my experience:
Yes, you can use them but you have to call (as others have said).
No, there isn't a phone booking fee.
The reservation is created and placed "On Hold". You will have a record locator number and you'll be able to pick seats, etc. They will provide the address to mail the voucher. I don't have it handy. One time they said the voucher had to be overnighted, but another time they said it had to be received within a couple days. I mailed it certified mail (non-priority) both times and it was fine.
I never had residual value on my vouchers after the booking, but other threads have said they they will send the difference.

note: it's only good for the airfare portion, so you will still need to pay for the hotel or car portion another way.
uclachef is offline  
Reply With Quote
Old Aug 3, 17, 5:49 pm
  #193  
 
Join Date: Apr 2007
Location: DCA
Programs: AA Executive Platinum
Posts: 877
Okay, so when I went shopping the other day for an AAV package, it said the special fares chart applies only when the flights are displayed with * next to the booking class; all other fares use the regular fare-based chart.

At least on the itineraries I searched, most of the flights did not show the *.

Apparently this loophole has been closed?
discoverCSG is offline  
Reply With Quote
Old Aug 3, 17, 5:52 pm
  #194  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, AS 75K Gold MVP, and some hotel stuff...
Posts: 32,449
Originally Posted by discoverCSG View Post
Okay, so when I went shopping the other day for an AAV package, it said the special fares chart applies only when the flights are displayed with * next to the booking class; all other fares use the regular fare-based chart.

At least on the itineraries I searched, most of the flights did not show the *.

Apparently this loophole has been closed?
It seems to be very itinerary-specific. Some continue to show it and some don't. No idea as to the rationale for either, though.

Cheers.
brp is offline  
Reply With Quote
Old Aug 3, 17, 7:18 pm
  #195  
 
Join Date: Jan 2013
Programs: AA Plat Pro, Marriott Plat, Club Carlson Gold
Posts: 684
FWIW, I searched some AAV fares today and they had the *. However, the earnings were better booking on aa.com, because the distances were not that great (about 5000 miles each way). The fares were comparable, =/- $100 if you were booking the cheapest throwaway hotel.

The biggest advantage would be to get a discount on a hotel you would actually use, or to add the $129 waiver and make the fare refundable.
466SHH is offline  
Reply With Quote

Thread Tools
Search this Thread