How does Cuddle Class LAA A321T pet cabin / kennel in F work?
Oct 16, 2022, 1:26 pm
#16
Join Date: Aug 2007
Posts: 514
I am guessing he did not contact AA in advance or approach the ticket counter which is very strange if you are bringing a pet. Not sure if he was unaware or was trying to save a few $$$ by not telling the airline.
Oct 16, 2022, 2:14 pm
#17
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 989
I am flying Jfk-lax right now and as a little test I asked at check in then again at the gate and all I got was a blank look. 6 agents at the gate and all said that no pets on the transcon (which I know is totally false ) and one guy finally said “only in economy”
Oct 16, 2022, 2:30 pm
#18
Join Date: Apr 2003
Location: Indianapolis
Posts: 667
Originally Posted by PokerHammy;[url=tel:25306549
25306549[/url]]Anyone seen this done or used this for their pet? http://www.travelandleisure.com/arti......-pet-cabins
I was excited from just reading the headline, but it turned out to be a closet for dogs...
I was excited from just reading the headline, but it turned out to be a closet for dogs...
Oct 16, 2022, 8:51 pm
#19
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,094
I never have but always assume I will have to per the rules.
BTW I recently also had some issues at LAX check-in, first time ever.
The check-in agent initially said that pets weren't allowed in the A321T in ANY cabin. Per the rules they had, the flight was operated by a 32B aircraft which (the agent mapped as meaning) an Airbus A330 which disallowed all pets per their reference sheet. There are a lot of things wrong here, but I wish AA would just give very clear SOPs to agents. What should be a simple flowchart ends up in confusion because information across AA systems does not align.
A supervisor didn't know either and initially backed up the agent, so I had to push further. At least the supervisor called someone to verify the aircraft instead of dig their heels. That incredibly took another 5 minutes...how do at least three people not know what aircraft operates LAX-JFK, at LAX?!?
BTW I recently also had some issues at LAX check-in, first time ever.
The check-in agent initially said that pets weren't allowed in the A321T in ANY cabin. Per the rules they had, the flight was operated by a 32B aircraft which (the agent mapped as meaning) an Airbus A330 which disallowed all pets per their reference sheet. There are a lot of things wrong here, but I wish AA would just give very clear SOPs to agents. What should be a simple flowchart ends up in confusion because information across AA systems does not align.
A supervisor didn't know either and initially backed up the agent, so I had to push further. At least the supervisor called someone to verify the aircraft instead of dig their heels. That incredibly took another 5 minutes...how do at least three people not know what aircraft operates LAX-JFK, at LAX?!?
