Last edit by: J.Edward
Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30[currently closed] QF F Lounge has REOPENED as of SEP 2022.
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges
#61
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Does anyone think an angry letter to AA would get us anywhere? I know our story is less sympathetic because we luckily did not have to pay more for a replacement ticket, but I would still like to express my frustration with their lack of communication, and it was really terrifying today to think that our whole trip might have to be canceled when we planned on leaving in less than two weeks!
I suspect that the call 24 hours might have caused the AA agent to see there were no problems with the booking, because it wasn't showing anything unusual.
I don't quite understand how you spent hours on the phone with AA.
But, back to the earlier questions. Were you booking a codeshare? Were any AA flights involved? Otherwise, I don't see the point in going through AA.com. It's not like AA.com has the best booking site in the world.
#62
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
Bad advice IMO.
#63
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
If this was a code share, isn't the fare up to AA?
OP indicated Cathay wouldn't ticket at that fare, so it doesn't sound like a code share
#64
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,391
Unless there is a good reason to book a code share, then I would always recommend booking on the operating carrier; sometimes the mileage earning can be impacted and then may be worth booking a code share, but generally I would say it was good advice
In the OP's case, it looks like no codeshare was involved from what he reported
Booking a flight on one airline from another airline's website can def lead to issues. I was trying to help someone deal with a situation where they had booked a Qantas flight UK-SYD via AA and where , if they had booked with QF, QF would have just rebooked on another flight regardless of booking class availability, since booked with AA was referred back to AA who could not assist beyond the automatic rebooking that QF had done
#66
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Out of curiosity, why does AA have the system set up in this way?
AA's website always, without fail, takes at least a few minutes after booking to issue a ticket number, whether it be on AA metal, an AA codeshare, or on a partner sAAver award (HA, AS, etc). In the meantime the status displays "Purchased", "On Request", etc.
I have never had this problem with AS or DL (or on codeshares with any of them)... I always get a ticket number issued immediately after purchase. Why can't AA do this?
AA's website always, without fail, takes at least a few minutes after booking to issue a ticket number, whether it be on AA metal, an AA codeshare, or on a partner sAAver award (HA, AS, etc). In the meantime the status displays "Purchased", "On Request", etc.
I have never had this problem with AS or DL (or on codeshares with any of them)... I always get a ticket number issued immediately after purchase. Why can't AA do this?
#67
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
It's not blaming the victim to recommend all that, either - it merely accepts the realities of how airlines work with each other (not very well, only too often,) with different policies, booking engines, etc. etc. Sometimes even booking two airlines because that's what is necessary on one itinerary manages to foul things up for the passenger (e.g. AA connecting to IB+IB, return IB+IB connecting to AA).
I agree with everything you said here. And I am sorry for the victim here, the OP - but that doesn't change the realities.
I agree with everything you said here. And I am sorry for the victim here, the OP - but that doesn't change the realities.
If you do some browsing, you will find many reports where customers have had problems when on a code share and there has been issues with the flight; even simple things like checking in online / getting seat assignments can be impacted on some airlines
Unless there is a good reason to book a code share, then I would always recommend booking on the operating carrier; sometimes the mileage earning can be impacted and then may be worth booking a code share, but generally I would say it was good advice
In the OP's case, it looks like no codeshare was involved from what he reported
Booking a flight on one airline from another airline's website can def lead to issues. I was trying to help someone deal with a situation where they had booked a Qantas flight UK-SYD via AA and where , if they had booked with QF, QF would have just rebooked on another flight regardless of booking class availability, since booked with AA was referred back to AA who could not assist beyond the automatic rebooking that QF had done
Unless there is a good reason to book a code share, then I would always recommend booking on the operating carrier; sometimes the mileage earning can be impacted and then may be worth booking a code share, but generally I would say it was good advice
In the OP's case, it looks like no codeshare was involved from what he reported
Booking a flight on one airline from another airline's website can def lead to issues. I was trying to help someone deal with a situation where they had booked a Qantas flight UK-SYD via AA and where , if they had booked with QF, QF would have just rebooked on another flight regardless of booking class availability, since booked with AA was referred back to AA who could not assist beyond the automatic rebooking that QF had done
#68
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
An update: there was a minor schedule change on my BA leg (2 mins), that threw the reservation into limbo. I called the AA desk and they were not sure what was wrong and called ticketing for help. The ticket was issued before the end of the call.
#69
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,161
This isn't blame the victim, it's simply sound advice:
1. Avoid code shares unless there is a very significant reason to do so.
2. When the operating carrier is somebody else, do not rest until you have an e-ticket # on the other carrier. If you don't get one via email, call the operating carrier.
3. No matter what AA said or did not say, OP (and anybody else booking in this fashion) should rely on anything the ticketing carrier says. In the end, it's the operating carrier which determine whether you board the flight, so they are the folks with whom you must speak.
1. Avoid code shares unless there is a very significant reason to do so.
2. When the operating carrier is somebody else, do not rest until you have an e-ticket # on the other carrier. If you don't get one via email, call the operating carrier.
3. No matter what AA said or did not say, OP (and anybody else booking in this fashion) should rely on anything the ticketing carrier says. In the end, it's the operating carrier which determine whether you board the flight, so they are the folks with whom you must speak.
#70
Join Date: Aug 2010
Location: BKK
Programs: AA Plat, HH Diamond, SPG Gold
Posts: 2,395
OP's fury is very understandable, especially if he/she is one of the many travelers who aren't familiar with the distinction between "ticketed" and any other reservations status (why the airlines can't or won't make an explicit statement about this is really beyond comprehension).
HOWEVER, the following disclaimer does appear directly below the "fare rule" link on the trip details page of every booking made at AA.com, even if all flights are AA-operated (emphasis added):
As to why to book partner flights through AA... we've found that AA.com pretty consistently beats Cathay's own fares on CX flight numbers (not just codeshares) about half the time. We got into the habit of ALWAYS checking both sites a long time ago.
HOWEVER, the following disclaimer does appear directly below the "fare rule" link on the trip details page of every booking made at AA.com, even if all flights are AA-operated (emphasis added):
Flights not on American Airlines, American Eagle, or AmericanConnectionョ are on a request basis only. Fares and availability are subject to change.
#71
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Just to underline it, this statement is absolutely correct from a legal standpoint. You have no contract until money has exchanged, i.e. you have a ticket.
Of course in a literal sense you have a bit more than nothing, i.e. you have inventory allocated to you, a fare stored, seat assignments, etc. But should a ticket not get issued and your reservation cancelled then your recourse is extremely limited, probably only based on deception (vs. when a ticket is issued you have contract law and specific DOT protections to draw upon).
Of course in a literal sense you have a bit more than nothing, i.e. you have inventory allocated to you, a fare stored, seat assignments, etc. But should a ticket not get issued and your reservation cancelled then your recourse is extremely limited, probably only based on deception (vs. when a ticket is issued you have contract law and specific DOT protections to draw upon).
#73
Join Date: Aug 2012
Posts: 12
Can you any of you guys in this thread offer any advice to my situation:
http://www.flyertalk.com/forum/ameri...st-status.html
Please!
http://www.flyertalk.com/forum/ameri...st-status.html
Please!
#75
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Stay calm.
The ticketing queue will always prioritize flights that are due to depart soon.
With a December date they are not going to ticket it as quickly as if it was departing this week.
Do stay in touch with AA, given the email you had yesterday let it run to at least a full day from that and then contact them again.
The ticketing queue will always prioritize flights that are due to depart soon.
With a December date they are not going to ticket it as quickly as if it was departing this week.
Do stay in touch with AA, given the email you had yesterday let it run to at least a full day from that and then contact them again.