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Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

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Old Mar 30, 18, 8:56 pm   -   Wikipost
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Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
(oneworld Premium Lounge operated by Qantas) and Qantas First Lounge

Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the new secure airside connector.
oneworld Los Angeles Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.

Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Access rules: (v. Mar 12, 2016)

Qantas First Lounge

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first class on a oneworld international flight of over 5 hours, or

  • traveling in first class on a three-class domestic flight (currently JFK-LAX or SFO and return, some LAX-MIA), or (2017 change) First LAX-MIA-LAX.

  • a oneworld Emerald cardholder.
    • Exception: AA Executive Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Also note: ...customers travelling in First class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. oneworld lounge access page - link
Originally Posted by Ready Reckoner
For access to the Qantas First Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
oneworld Los Angeles Lounge (business lounge operated by Qantas)

Note this is a oneworld lounge, not a Qantas Club. It is not part of any reciprocity agreement with Admirals Club.

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first or business class on a oneworld international flight of over 5 hours, or

  • traveling in first or business class on a three-class domestic flight (currently JFK-LAX or SFO and returns, and LAX-MIA - changed in 2017 to include MIA-LAX-MIA two class flights), or

  • a oneworld Emerald or Sapphire cardholder.
    • Exception: AA Executive Platinum and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Originally Posted by Ready Reckoner
For access to the oneworld Business Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Sapphire or Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Platinum or Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First and Business Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First or Business Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class and Business class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
Link to walk through of new TBIT oneworld lounge operated by Qantas.

Each of the three alliances was given lounge space at the new TBIT, the square footage determined by how large each alliance is at LAX. As oneworld is the largest alliance at LAX, it was given the largest lounge space. Then each alliance chose one airline to operate the lounge - Qantas for oneworld, Air New Zealand for Star and Korean Air for SkyTeam.

Emirates was also given their own lounge space and there will be a third-party lounge for non-affiliated carriers...
Link to review, with photos, on BoardingArea.

See this blog for many photos.




You can now travel between AA Terminal 4 and Tom Bradley International Terminal (TBIT) via the new secure airside connector, and between the American Airlines and the legacy US Airways / Alaska terminals without leaving Security via airside connection or shuttle service T-4 <-> T-6. The shuttle runs every 15 minutes between 5:00 a.m. and 11:00 p.m., with stops at Terminal 6 (Gate 65A) and Terminal 4 (down escalator by Gate 44) - or take a 10-minute walk via the connecting tunnel. Yet another shuttle bus from ground level by Gate 44 connects to the Remote (American Eagle) terminal, with its own Club.
  • For LAX Flagship Lounge, see to here)

  • For the "Eagle's Nest" Admirals Club in the remote American Eagle terminal see here.

  • For the Terminal 4 Gate 40 Admirals Cub, see here.
Finally, a new Admirals Club has opened in Terminal 5 in the previous Delta Airlines lounge.

Older posts regarding the old lounge closure and discussing the new oneworld lounge prior to opening are located in this archived thread ARCHIVE: new Qantas operated oneworld lounge at LAX TBIT; old lounge closed.
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Old Sep 5, 12, 8:53 am
  #91  
 
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Not IB, but I recently put on hold a CX award itinerary. It said "on request" the entire duration of the hold. On the last day of the hold, I purchased. Within 4 hours, it went from "on request" to "ticketed."

Of course, YMMV, but I'd say relax. The "on request" thing does not mean there's a problem.

For additional information on the "on request" issue, see http://www.travelingbetter.com/forum...ead.php?t=5261

Last edited by zachary; Sep 5, 12 at 8:55 am Reason: Remebered that TB had info on this topic
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Old Sep 5, 12, 9:02 am
  #92  
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The sooner you are ticketed, the less you need to worry. Not that ticketed itineraries don't have issues now and again, but until you are ticketed the world of things that can go wrong is greater.

This is particularly true if someone else grabs your IB seats while IB's time to accept the reservation is still running.
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Old Sep 5, 12, 10:02 am
  #93  
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Given the number of questions that have come up on this topic of late, I've created a consolidated thread, so hopefully previous experiences can help guide future expectations on this subject. As always, feedback is appreciated via PM or AMP.

~Moderator
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Old Sep 5, 12, 11:09 am
  #94  
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Originally Posted by Microwave View Post
Given the number of questions that have come up on this topic of late, I've created a consolidated thread, so hopefully previous experiences can help guide future expectations on this subject. As always, feedback is appreciated via PM or AMP.

~Moderator
In the unlikely event anyone ever reads these consolidated threads, I'd like to just point out that the incidence of problems with "on request" reservations is miniscule. While we've seen some reports of problems, those pale in comparison to the vast majority that have no problems at all. People on FT love to get hyperbolic and make posts suggesting things like "on request is meaningless," but that's just not the case. We don't have the data, but I'd be very surprised if less than 99.99% of "on request" reservations go through without a hitch (meaning that maybe -- maybe -- 1 in 10,000 have a problem; but I'd be surprised if even that many have a problem).
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Old Sep 5, 12, 11:29 am
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Just to throw an anecdote onto the pile, I (carelessly) totally ignored the detail that the TATL I'd booked at aa.com (out of FCO) remained 'on request' until I tried to OLCI.

The message from BA.com didn't sound dire - "call our agent, or simply show up at the airport where we'll sort it out" - so when we arrived at FCO I walked up to the BA office to ask what was the problem. "We have your booking and are holding space, but don't have ticket numbers [and neither our wonderful ManyWorld Alliance nor our joint operating agreement with AA allows us to retrieve them, so go talk to AA about it.]

I quickly logged into aa.com to retrieve the ticket numbers only to learn that the booking was 'on request' and had been since June 4, 2013 [sic]. My fault for not checking on June 6th (2012), their fault for a computer glitch that got the year wrong and thus probably screwed up the progress of ticketing.

At least with plat I fairly quickly got to an aagent who understood the issue and went to work getting me ticketed, likely some effort on her part. Half an hour later we were good to go. BA's computer still hadn't heard from AA's computer, but the aagent had read me the numbers and the BA rep was pleased to type them in. Amusingly she couldn't simply issue bp's, but OLCI worked.

Another lesson learned the hard way. I had AA's PNR and also BA's, which lulled me into thinking I was good to go. Not exactly.
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Old Sep 5, 12, 11:31 am
  #96  
 
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Originally Posted by Blumie View Post
We don't have the data, but I'd be very surprised if less than 99.99% of "on request" reservations go through without a hitch (meaning that maybe -- maybe -- 1 in 10,000 have a problem; but I'd be surprised if even that many have a problem).
My "on request" held award reservation ticketed within about 15 seconds of payment, which is the fastest I've seen ticketing.

Yesterday, I had a problem with a partner pulling seats from the "on hold" reservation, but I never saw "on request." Today I saw "on request" but there was no problem.
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Old Sep 5, 12, 11:34 am
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Originally Posted by JohnAx View Post
Another lesson learned the hard way. I had AA's PNR and also BA's, which lulled me into thinking I was good to go. Not exactly.
I believe the better lesson is to make sure you are ticketed withing a reasonable amount of time.

If you're not, it may not matter what aa.com shows, be it "on request," "purchased" or something else. Sometimes you get a ticket number very quickly, sometimes it takes a few days, but otherwise call.
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Old Sep 5, 12, 1:27 pm
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Do we have a reservation or not?

Through AA.com bought DTW-DFW-Buenos Aires-BRC and return. The flights to and from BRC (AEP-BRC) are LAN flights. The outbound AEP-BRC is listed as LAN 4346 and LAN can see the reservation and has assigned seats. But BRC-AEP is listed as AA 7683 operated by LAN (LAN 4347) and LAN does not see our reservation. Many calls to the EXP desk and they insist that NO ONE can see the reservation until at the airport on the day of return, because it is a code share. Obviously not comforting, maybe the reservation is not seen because it doesn't exist.

Any idea whom I could contact at AA to confirm I have a reservation, short of a certified letter to Tom Horton?
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Old Sep 5, 12, 1:35 pm
  #99  
 
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Just to be sure I understand -- all the flights you think you bought are listed on your aa.com itinerary, right? If so, you should be fine; just be sure to carry a printout of this itinerary, with ticket number, during your trip.

I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
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Old Sep 5, 12, 2:06 pm
  #100  
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Does the reservation show as purchased, or ticketed? If you click to see the itinerary on aa.com, does it have ticket numbers (beginning with 001- if AA purchased)?
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Old Sep 5, 12, 2:06 pm
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Originally Posted by Science Goy View Post
Just to be sure I understand -- all the flights you think you bought are listed on your aa.com itinerary, right? If so, you should be fine; just be sure to carry a printout of this itinerary, with ticket number, during your trip.

I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
Thanks. Our situation sounds exactly like yours and will carry the print out

Still not clear why one LAN direction is treated so differently from the other
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Old Sep 5, 12, 2:17 pm
  #102  
 
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Originally Posted by NWAOldtimer View Post
Thanks. Our situation sounds exactly like yours and will carry the print out

Still not clear why one LAN direction is treated so differently from the other
It's all decided somewhere in the room of a million monkeys at a million typewriters that passes for airlines' reservation systems. Sometimes when traveling to South America, flying the short LAN legs on AA codeshares costs hundreds of dollars more (and involves substantially worse connections) than with LAN flight numbers. Other times it's the opposite. Often I end up with the outbound as an AA codeshare and the return as a LAN flight. There may be some internal rhyme or reason to it, but on my end it seems random.
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Old Sep 5, 12, 2:20 pm
  #103  
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The IT systems don't play nice with each other either. But here it is:


In this instance, as LAN is joining Sabre as a client this month, some of the monkey chow issues might be resolved "maana", as it is said in Latin America. (Means "maybe sometime in the near future..." and not "tomorrow".)

Originally Posted by Science Goy View Post
It's all decided somewhere in the room of a million monkeys at a million typewriters that passes for airlines' reservation systems. Sometimes when traveling to South America, flying the short LAN legs on AA codeshares costs hundreds of dollars more (and involves substantially worse connections) than with LAN flight numbers. Other times it's the opposite. Often I end up with the outbound as an AA codeshare and the return as a LAN flight. There may be some internal rhyme or reason to it, but on my end it seems random.

Last edited by JDiver; Sep 5, 12 at 4:14 pm Reason: add last para
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Old Sep 5, 12, 2:27 pm
  #104  
 
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One more bit of advice -- if you want to make absolutely sure that your reservation is as expected, enter your ticket number and last name on www.refunds.aa.com (obviously without actually requesting a refund). It'll show definitively which flight segments are attached to your ticket.
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Old Sep 5, 12, 3:48 pm
  #105  
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Originally Posted by NWAOldtimer View Post
Through AA.com bought DTW-DFW-Buenos Aires-BRC and return. The flights to and from BRC (AEP-BRC) are LAN flights. The outbound AEP-BRC is listed as LAN 4346 and LAN can see the reservation and has assigned seats. But BRC-AEP is listed as AA 7683 operated by LAN (LAN 4347) and LAN does not see our reservation. Many calls to the EXP desk and they insist that NO ONE can see the reservation until at the airport on the day of return, because it is a code share. Obviously not comforting, maybe the reservation is not seen because it doesn't exist.
Some airlines/systems don't create an operating PNR for a codeshare flight under the operating flight number; I've seen this with AF & AZ (Amadeus Alt饌). I believe LAN is on Alt饌 as well. In this case LAN should be able to see your reservation for AA*7683 in its system, and will have an Amadeus record locator that's different than the Sabre-generated one of the AA itinerary. It will not have a reservation under LA4347; the EXP desk is correct in that sense.
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