Apr 30, 2015, 10:42 pm
Last edit by: J.Edward
Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30[currently closed] QF F Lounge has REOPENED as of SEP 2022.
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Guide: LAX / Los Angeles TBIT / Bradley Int’l. oneworld Lounges
Sep 5, 2012, 8:53 am
#91
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,411
Not IB, but I recently put on hold a CX award itinerary. It said "on request" the entire duration of the hold. On the last day of the hold, I purchased. Within 4 hours, it went from "on request" to "ticketed."
Of course, YMMV, but I'd say relax. The "on request" thing does not mean there's a problem.
For additional information on the "on request" issue, see http://www.travelingbetter.com/forum...ead.php?t=5261
Of course, YMMV, but I'd say relax. The "on request" thing does not mean there's a problem.
For additional information on the "on request" issue, see http://www.travelingbetter.com/forum...ead.php?t=5261
Last edited by zachary; Sep 5, 2012 at 8:55 am Reason: Remebered that TB had info on this topic
Sep 5, 2012, 9:02 am
#92
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The sooner you are ticketed, the less you need to worry. Not that ticketed itineraries don't have issues now and again, but until you are ticketed the world of things that can go wrong is greater.
This is particularly true if someone else grabs your IB seats while IB's time to accept the reservation is still running.
This is particularly true if someone else grabs your IB seats while IB's time to accept the reservation is still running.
Sep 5, 2012, 10:02 am
#93
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Given the number of questions that have come up on this topic of late, I've created a consolidated thread, so hopefully previous experiences can help guide future expectations on this subject. As always, feedback is appreciated via PM or AMP.
~Moderator
~Moderator
Sep 5, 2012, 11:09 am
#94
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,236
In the unlikely event anyone ever reads these consolidated threads, I'd like to just point out that the incidence of problems with "on request" reservations is miniscule. While we've seen some reports of problems, those pale in comparison to the vast majority that have no problems at all. People on FT love to get hyperbolic and make posts suggesting things like "on request is meaningless," but that's just not the case. We don't have the data, but I'd be very surprised if less than 99.99% of "on request" reservations go through without a hitch (meaning that maybe -- maybe -- 1 in 10,000 have a problem; but I'd be surprised if even that many have a problem).
Sep 5, 2012, 11:29 am
#95
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Just to throw an anecdote onto the pile, I (carelessly) totally ignored the detail that the TATL I'd booked at aa.com (out of FCO) remained 'on request' until I tried to OLCI.
The message from BA.com didn't sound dire - "call our agent, or simply show up at the airport where we'll sort it out" - so when we arrived at FCO I walked up to the BA office to ask what was the problem. "We have your booking and are holding space, but don't have ticket numbers [and neither our wonderful ManyWorld Alliance nor our joint operating agreement with AA allows us to retrieve them, so go talk to AA about it.]
I quickly logged into aa.com to retrieve the ticket numbers only to learn that the booking was 'on request' and had been since June 4, 2013 [sic]. My fault for not checking on June 6th (2012), their fault for a computer glitch that got the year wrong and thus probably screwed up the progress of ticketing.
At least with plat I fairly quickly got to an aagent who understood the issue and went to work getting me ticketed, likely some effort on her part. Half an hour later we were good to go. BA's computer still hadn't heard from AA's computer, but the aagent had read me the numbers and the BA rep was pleased to type them in. Amusingly she couldn't simply issue bp's, but OLCI worked.
Another lesson learned the hard way. I had AA's PNR and also BA's, which lulled me into thinking I was good to go. Not exactly.
The message from BA.com didn't sound dire - "call our agent, or simply show up at the airport where we'll sort it out" - so when we arrived at FCO I walked up to the BA office to ask what was the problem. "We have your booking and are holding space, but don't have ticket numbers [and neither our wonderful ManyWorld Alliance nor our joint operating agreement with AA allows us to retrieve them, so go talk to AA about it.]
I quickly logged into aa.com to retrieve the ticket numbers only to learn that the booking was 'on request' and had been since June 4, 2013 [sic]. My fault for not checking on June 6th (2012), their fault for a computer glitch that got the year wrong and thus probably screwed up the progress of ticketing.
At least with plat I fairly quickly got to an aagent who understood the issue and went to work getting me ticketed, likely some effort on her part. Half an hour later we were good to go. BA's computer still hadn't heard from AA's computer, but the aagent had read me the numbers and the BA rep was pleased to type them in. Amusingly she couldn't simply issue bp's, but OLCI worked.
Another lesson learned the hard way. I had AA's PNR and also BA's, which lulled me into thinking I was good to go. Not exactly.
Sep 5, 2012, 11:31 am
#96
Join Date: Dec 2003
Location: NYC
Posts: 6,423
Yesterday, I had a problem with a partner pulling seats from the "on hold" reservation, but I never saw "on request." Today I saw "on request" but there was no problem.
Sep 5, 2012, 11:34 am
#97
Join Date: Dec 2003
Location: NYC
Posts: 6,423
If you're not, it may not matter what aa.com shows, be it "on request," "purchased" or something else. Sometimes you get a ticket number very quickly, sometimes it takes a few days, but otherwise call.
Sep 5, 2012, 1:27 pm
#98
Join Date: Apr 2002
Location: MI
Programs: NW/DL Plat->Gold->Silver, AA EXP 1MM
Posts: 855
Do we have a reservation or not?
Through AA.com bought DTW-DFW-Buenos Aires-BRC and return. The flights to and from BRC (AEP-BRC) are LAN flights. The outbound AEP-BRC is listed as LAN 4346 and LAN can see the reservation and has assigned seats. But BRC-AEP is listed as AA 7683 operated by LAN (LAN 4347) and LAN does not see our reservation. Many calls to the EXP desk and they insist that NO ONE can see the reservation until at the airport on the day of return, because it is a code share. Obviously not comforting, maybe the reservation is not seen because it doesn't exist.
Any idea whom I could contact at AA to confirm I have a reservation, short of a certified letter to Tom Horton?
Any idea whom I could contact at AA to confirm I have a reservation, short of a certified letter to Tom Horton?
Sep 5, 2012, 1:35 pm
#99
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
Just to be sure I understand -- all the flights you think you bought are listed on your aa.com itinerary, right? If so, you should be fine; just be sure to carry a printout of this itinerary, with ticket number, during your trip.
I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
Sep 5, 2012, 2:06 pm
#100
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Does the reservation show as purchased, or ticketed? If you click to see the itinerary on aa.com, does it have ticket numbers (beginning with 001- if AA purchased)?
Sep 5, 2012, 2:06 pm
#101
Join Date: Apr 2002
Location: MI
Programs: NW/DL Plat->Gold->Silver, AA EXP 1MM
Posts: 855
Just to be sure I understand -- all the flights you think you bought are listed on your aa.com itinerary, right? If so, you should be fine; just be sure to carry a printout of this itinerary, with ticket number, during your trip.
I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
I've flown many times on AA-ticketed LAN flights (codeshares and not), and generally what you describe seems to be the case -- with a LAN flight number, I can access the reservation on LAN's site, change seats, etc. With an AA flight number, it's nowhere to be found. Sometimes AA codeshares even cause issues when checking in, e.g. the LAN agent has trouble finding the full reservation. While they've always ultimately figured it out, this is double the reason to carry a copy of your itinerary and ticket number.
Still not clear why one LAN direction is treated so differently from the other
Sep 5, 2012, 2:17 pm
#102
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
It's all decided somewhere in the room of a million monkeys at a million typewriters that passes for airlines' reservation systems. Sometimes when traveling to South America, flying the short LAN legs on AA codeshares costs hundreds of dollars more (and involves substantially worse connections) than with LAN flight numbers. Other times it's the opposite. Often I end up with the outbound as an AA codeshare and the return as a LAN flight. There may be some internal rhyme or reason to it, but on my end it seems random.
Sep 5, 2012, 2:20 pm
#103
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The IT systems don't play nice with each other either. But here it is:
In this instance, as LAN is joining Sabre as a client this month, some of the monkey chow issues might be resolved "mañana", as it is said in Latin America. (Means "maybe sometime in the near future..." and not "tomorrow".)
In this instance, as LAN is joining Sabre as a client this month, some of the monkey chow issues might be resolved "mañana", as it is said in Latin America. (Means "maybe sometime in the near future..." and not "tomorrow".)
It's all decided somewhere in the room of a million monkeys at a million typewriters that passes for airlines' reservation systems. Sometimes when traveling to South America, flying the short LAN legs on AA codeshares costs hundreds of dollars more (and involves substantially worse connections) than with LAN flight numbers. Other times it's the opposite. Often I end up with the outbound as an AA codeshare and the return as a LAN flight. There may be some internal rhyme or reason to it, but on my end it seems random.
Last edited by JDiver; Sep 5, 2012 at 4:14 pm Reason: add last para
Sep 5, 2012, 2:27 pm
#104
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
One more bit of advice -- if you want to make absolutely sure that your reservation is as expected, enter your ticket number and last name on www.refunds.aa.com (obviously without actually requesting a refund). It'll show definitively which flight segments are attached to your ticket.
Sep 5, 2012, 3:48 pm
#105
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Through AA.com bought DTW-DFW-Buenos Aires-BRC and return. The flights to and from BRC (AEP-BRC) are LAN flights. The outbound AEP-BRC is listed as LAN 4346 and LAN can see the reservation and has assigned seats. But BRC-AEP is listed as AA 7683 operated by LAN (LAN 4347) and LAN does not see our reservation. Many calls to the EXP desk and they insist that NO ONE can see the reservation until at the airport on the day of return, because it is a code share. Obviously not comforting, maybe the reservation is not seen because it doesn't exist.