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Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

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Old Mar 30, 18, 8:56 pm   -   Wikipost
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Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
(oneworld Premium Lounge operated by Qantas) and Qantas First Lounge

Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the new secure airside connector.
oneworld Los Angeles Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.

Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Access rules: (v. Mar 12, 2016)

Qantas First Lounge

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first class on a oneworld international flight of over 5 hours, or

  • traveling in first class on a three-class domestic flight (currently JFK-LAX or SFO and return, some LAX-MIA), or (2017 change) First LAX-MIA-LAX.

  • a oneworld Emerald cardholder.
    • Exception: AA Executive Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Also note: ...customers travelling in First class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. oneworld lounge access page - link
Originally Posted by Ready Reckoner
For access to the Qantas First Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
oneworld Los Angeles Lounge (business lounge operated by Qantas)

Note this is a oneworld lounge, not a Qantas Club. It is not part of any reciprocity agreement with Admirals Club.

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first or business class on a oneworld international flight of over 5 hours, or

  • traveling in first or business class on a three-class domestic flight (currently JFK-LAX or SFO and returns, and LAX-MIA - changed in 2017 to include MIA-LAX-MIA two class flights), or

  • a oneworld Emerald or Sapphire cardholder.
    • Exception: AA Executive Platinum and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Originally Posted by Ready Reckoner
For access to the oneworld Business Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Sapphire or Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Platinum or Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First and Business Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First or Business Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class and Business class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
Link to walk through of new TBIT oneworld lounge operated by Qantas.

Each of the three alliances was given lounge space at the new TBIT, the square footage determined by how large each alliance is at LAX. As oneworld is the largest alliance at LAX, it was given the largest lounge space. Then each alliance chose one airline to operate the lounge - Qantas for oneworld, Air New Zealand for Star and Korean Air for SkyTeam.

Emirates was also given their own lounge space and there will be a third-party lounge for non-affiliated carriers...
Link to review, with photos, on BoardingArea.

See this blog for many photos.




You can now travel between AA Terminal 4 and Tom Bradley International Terminal (TBIT) via the new secure airside connector, and between the American Airlines and the legacy US Airways / Alaska terminals without leaving Security via airside connection or shuttle service T-4 <-> T-6. The shuttle runs every 15 minutes between 5:00 a.m. and 11:00 p.m., with stops at Terminal 6 (Gate 65A) and Terminal 4 (down escalator by Gate 44) - or take a 10-minute walk via the connecting tunnel. Yet another shuttle bus from ground level by Gate 44 connects to the Remote (American Eagle) terminal, with its own Club.
  • For LAX Flagship Lounge, see to here)

  • For the "Eagle's Nest" Admirals Club in the remote American Eagle terminal see here.

  • For the Terminal 4 Gate 40 Admirals Cub, see here.
Finally, a new Admirals Club has opened in Terminal 5 in the previous Delta Airlines lounge.

Older posts regarding the old lounge closure and discussing the new oneworld lounge prior to opening are located in this archived thread ARCHIVE: new Qantas operated oneworld lounge at LAX TBIT; old lounge closed.
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Old Oct 30, 15, 12:59 pm
  #376  
 
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Originally Posted by AAExecPlatFlier View Post
did anyone email email Benjamin and get a response?
From the other guy. They recognize the email didnt quite cover the actual policy and are revising guidance to staff.

I assume with a large, bold, underlined warning DO NOT DISTRIBUTE EMAILS TO THE PUBLIC.

I did not ask for nor receive a policy statement. (as I cannot imagine anyone at that level sending it to me)
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Old Oct 30, 15, 5:25 pm
  #377  
 
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So do they mean int'l per normal definitions, or AA's definition of non-North America?
e.g. would an aa explat have access flying YVR-LAX-JFK on AA, separate tickets, same day?
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Old Oct 30, 15, 6:28 pm
  #378  
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Originally Posted by yerffej201 View Post
So do they mean int'l per normal definitions, or AA's definition of non-North America?
e.g. would an aa explat have access flying YVR-LAX-JFK on AA, separate tickets, same day?
On separate tickets, the passenger is not connecting, but ending one journey and starting another

The OneWorld website has a clear statement on this

Originally Posted by OW
American Airlines AAdvantageョ members and US Airways Dividend Miles members, regardless of their tier status or class of travel, are not eligible for lounge access when travelling solely on North American flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean
so even on the same ticketed itinerary, no reason to expect access

( of course according to the email referenced, the only international location is Australia )
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Old Oct 30, 15, 7:16 pm
  #379  
 
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Data point: visited earlier this month as a non-AAdvantage Sapphire flying AA Y LAX-YVR. Was initially denied entry, but was let in with a sigh after a bit of back and forth when I pointed out oneworld rules.
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Old Nov 1, 15, 8:56 pm
  #380  
 
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Today, I came to the oneworld business lounge as a non-AA Sapphire on a domestic itinerary. I was denied access, and they would not listen as I read to them the rules.

They said "AA doesn't pay its bills..." even though I am a Qantas elite...

Then they said "Nobody knows this yet but this won't be a oneworld lounge any longer..."

They were incredibly rude and at one point threatened to call security on me. Even though I think I had the rules right...
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Old Nov 1, 15, 9:24 pm
  #381  
 
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Originally Posted by stvr View Post
Then they said "Nobody knows this yet but this won't be a oneworld lounge any longer..."
I wonder what the other OW airlines will have to say about that.
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Old Nov 2, 15, 5:06 am
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Originally Posted by stvr View Post
They said "AA doesn't pay its bills..." even though I am a Qantas elite...
I believe in the oneworld alliance, the operating carrier pays for entry. I've had a number of staff at both QF and AA from various lounges tell me this. Most notably when US merged with AA, the US staff were just getting used to billing the operating carrier instead of the elite's home carrier.
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Old Nov 2, 15, 7:43 am
  #383  
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Why don't they have a computer system that allows them to enter the person's status, on what airline they have status and what they are flying and then it tells them yes/no?
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Old Nov 6, 15, 12:25 pm
  #384  
 
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Another datapoint:

I'm EXP. Arrived today from GRU connecting to TN to PPT (probably irrelevant but booked as AA codeshare).

Was told by the J lounge I would not have access to the F lounge as its "quantas only". Didn't want to argue so hung out and the J lounge for a bit then ventured down to the F lounge. The man dragon informed me he would "make an exception" because I'm not traveling out on a OW airline. Go figure.
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Old Nov 6, 15, 5:45 pm
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Originally Posted by flipside View Post
Another datapoint:

I'm EXP. Arrived today from GRU connecting to TN to PPT (probably irrelevant but booked as AA codeshare).

Was told by the J lounge I would not have access to the F lounge as its "quantas only". Didn't want to argue so hung out and the J lounge for a bit then ventured down to the F lounge. The man dragon informed me he would "make an exception" because I'm not traveling out on a OW airline. Go figure.
Why would you have access to the F lounge? TN isn't OW, so that doesn't get you in. Were you traveling in J? Does TN contract with QF for lounge access at LAX? (their website doesn't mention a lounge by name for LAX)
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Old Nov 9, 15, 4:37 pm
  #386  
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Oneworld clarifies Qantas lounge access rules in Los Angeles

A few lines from this article which is well worth reading:

“We have been liaising with Qantas and have asked them to remind their colleagues at Los Angeles of the oneworld lounge access rules – which they tell us has now been done."
"We do also make clear that some lounges may get busy at peak times, and access to them may be restricted as a result.”
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Old Nov 9, 15, 5:33 pm
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It will be interesting to see if Qantas offers any sort of apology to those they turned away - especially for any cases where they called the police. Though only those people have a chance of proving that they were wronged!
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Old Nov 9, 15, 5:51 pm
  #388  
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Originally Posted by cmn.jcs View Post
Why would you have access to the F lounge? TN isn't OW, so that doesn't get you in. Were you traveling in J? Does TN contract with QF for lounge access at LAX? (their website doesn't mention a lounge by name for LAX)
Right, it seems that arrival on GRU-LAX wouldn't qualify, as the OneWorld rules require the elite member to be departing on a OW marketed and operated flight.
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Old Nov 9, 15, 6:25 pm
  #389  
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Originally Posted by MADPhil View Post
It will be interesting to see if Qantas offers any sort of apology to those they turned away - especially for any cases where they called the police. Though only those people have a chance of proving that they were wronged!
This was such a cluster of a situation, I hope QF dealt with the author of that email with incorrect information harshly. There shouldn't be any room for that level of ineptness.

As for the contracted lounge attendants who became "emboldened" by the their perceived power to call the police, I hope they're replaced. If they can't talk down a situation (even if it's in accordance to the policy they thought they knew), and instead always just fall back to threats of punitive action, then maybe they shouldn't be in a customer-facing position.
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Old Nov 10, 15, 8:09 am
  #390  
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Originally Posted by tom911 View Post
Oneworld clarifies Qantas lounge access rules in Los Angeles

A few lines from this article which is well worth reading:
Nice.

Not that it offers any additional info on the subject (it just covers that same article) but visibility-wise, will help a bit, onemileatatime covered in today as well:
http://onemileatatime.boardingarea.c...ge-lax-access/

Originally Posted by IceTrojan View Post
This was such a cluster of a situation, I hope QF dealt with the author of that email with incorrect information harshly. There shouldn't be any room for that level of ineptness.

As for the contracted lounge attendants who became "emboldened" by the their perceived power to call the police, I hope they're replaced. If they can't talk down a situation (even if it's in accordance to the policy they thought they knew), and instead always just fall back to threats of punitive action, then maybe they shouldn't be in a customer-facing position.
Agree absolutely.
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