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Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

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Old Mar 30, 18, 8:56 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: serfty
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Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
(oneworld Premium Lounge operated by Qantas) and Qantas First Lounge

Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the new secure airside connector.
oneworld Los Angeles Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.

Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Access rules: (v. Mar 12, 2016)

Qantas First Lounge

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first class on a oneworld international flight of over 5 hours, or

  • traveling in first class on a three-class domestic flight (currently JFK-LAX or SFO and return, some LAX-MIA), or (2017 change) First LAX-MIA-LAX.

  • a oneworld Emerald cardholder.
    • Exception: AA Executive Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Also note: ...customers travelling in First class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. oneworld lounge access page - link
Originally Posted by Ready Reckoner
For access to the Qantas First Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
oneworld Los Angeles Lounge (business lounge operated by Qantas)

Note this is a oneworld lounge, not a Qantas Club. It is not part of any reciprocity agreement with Admirals Club.

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first or business class on a oneworld international flight of over 5 hours, or

  • traveling in first or business class on a three-class domestic flight (currently JFK-LAX or SFO and returns, and LAX-MIA - changed in 2017 to include MIA-LAX-MIA two class flights), or

  • a oneworld Emerald or Sapphire cardholder.
    • Exception: AA Executive Platinum and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Originally Posted by Ready Reckoner
For access to the oneworld Business Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Sapphire or Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Platinum or Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First and Business Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First or Business Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class and Business class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
Link to walk through of new TBIT oneworld lounge operated by Qantas.

Each of the three alliances was given lounge space at the new TBIT, the square footage determined by how large each alliance is at LAX. As oneworld is the largest alliance at LAX, it was given the largest lounge space. Then each alliance chose one airline to operate the lounge - Qantas for oneworld, Air New Zealand for Star and Korean Air for SkyTeam.

Emirates was also given their own lounge space and there will be a third-party lounge for non-affiliated carriers...
Link to review, with photos, on BoardingArea.

See this blog for many photos.




You can now travel between AA Terminal 4 and Tom Bradley International Terminal (TBIT) via the new secure airside connector, and between the American Airlines and the legacy US Airways / Alaska terminals without leaving Security via airside connection or shuttle service T-4 <-> T-6. The shuttle runs every 15 minutes between 5:00 a.m. and 11:00 p.m., with stops at Terminal 6 (Gate 65A) and Terminal 4 (down escalator by Gate 44) - or take a 10-minute walk via the connecting tunnel. Yet another shuttle bus from ground level by Gate 44 connects to the Remote (American Eagle) terminal, with its own Club.
  • For LAX Flagship Lounge, see to here)

  • For the "Eagle's Nest" Admirals Club in the remote American Eagle terminal see here.

  • For the Terminal 4 Gate 40 Admirals Cub, see here.
Finally, a new Admirals Club has opened in Terminal 5 in the previous Delta Airlines lounge.

Older posts regarding the old lounge closure and discussing the new oneworld lounge prior to opening are located in this archived thread ARCHIVE: new Qantas operated oneworld lounge at LAX TBIT; old lounge closed.
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Old Oct 29, 15, 3:58 pm
  #346  
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...
The AA website and access policy is a little contradictory, but this is a Qantas Lounge ...

• Any one on an AA or other OW Domestic flight, originating their journey in LAX regardless of status or cabin to be flown, does NOT have access to the Qantas First or Business Lounges.
That excerpt contravenes Qantas' own published rules:
Lounge Locations | North America | Los Angeles International Airport Tom Bradley Terminal | International Business

Eligible oneworld Status

Emerald
Next onward flight that day must be on a oneworld operated and marketed flight.#
One guest allowed and must be travelling on a oneworld operated and marketed flight.#

Sapphire
Next onward flight that day must be on a oneworld operated and marketed flight.#
One guest allowed and must be travelling on a oneworld operated and marketed flight.#
and

Eligible Qantas Members
Platinum One Frequent Flyer
Next onward flight must be on a Qantas, Jetstar Airlines+ or oneworld operated and marketed flight.#
One guest allowed and must be travelling with the member on the same flight.

Platinum Frequent Flyer
Next onward flight must be on a Qantas, Jetstar Airlines+ or oneworld operated and marketed flight.#
One guest allowed and must be travelling with the member on the same flight.

Gold Frequent Flyer

Next onward flight that day must be on a Qantas, Jetstar Airlines+ or oneworld operated and marketed flight.#
One guest allowed and must be travelling with the member on the same flight.

Qantas Club Member
Next onward flight that day must be a Qantas, or Jetstar Airlines+ flight number.
One guest allowed and must be travelling with the member on the same flight.[/TD]
+ Jetstar refers to Jetstar (JQ), Jetstar Asia (3K) and Valuair (VF).
# A oneworld marketed flight refers to a flight with a oneworld flight number, eg QF1 or AA222. A oneworld operated flight refers to the actual aircraft or 'metal' on which you fly, eg Finnair aircraft.
Note: Complimentary invitations cannot be used in the Los Angeles oneworld lounge.
The only thing not referred to on the Qantas page there is the oneworld caveat for AAdvantage Elites:
American Airlines AAdvantageョ members and US Airways Dividend Miles members, regardless of their tier status or class of travel, are not eligible for lounge access when travelling solely on North American flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean.

Last edited by serfty; Oct 29, 15 at 10:59 pm
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Old Oct 29, 15, 4:29 pm
  #347  
 
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The only thing missing from the email is "how we will provide adequate compensation to those eligible parties who are wrongly excluded from the lounge and have their experience diluted".
I hope Mr. "Redacted" participates in his own training on lounge entrants as per "When I return from Sydney in a couple of weeks we will hold some team briefings and training sessions so that we are ready when the connector tunnel opens between T4 and TBIT. "
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Old Oct 29, 15, 4:36 pm
  #348  
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Unfortunately, for many USA residents, AA IS oneworld and can be used interchangeably.

Most of these 'early' morning PAX travelling AA would indeed likely be AAdvantage elite travelling domestic and indeed do not have access.

They would see many more AAdvantage elites trying to use the lounge than non AA *O elites; so the letter would liekly be correct most of the time.

They seem to have thrown the baby out (in the form of non AA *O elites) with the bathwater ...
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Old Oct 29, 15, 4:41 pm
  #349  
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If you are holding an AA ticket and believe that you should have had access, you complaint is to AA. OW is simply a marketing alliance and you aren't a QF customer.

But, it does appear that OP should not have had access and thus, his complaint to AA will fail.
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Old Oct 29, 15, 4:51 pm
  #350  
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Originally Posted by bse118 View Post
That email refers to the lounge as a "Qantas lounge." Raising a interesting question: it's a OneWorld Lounge operated by Qantas, but does that make it a "Qantas lounge" as far as rules are concerned?

Also, isn't it against FT policy to publish/post employee names (as that email does)?
Iirc, the oneworld Business lounge is operated by Qantas; the First lounge is a Qantas First lounge.

Given this e-mail is openly circulated and shared, the privacy point may have been lost when they chose to go that route. Nonetheless, it has been edited to comply with FT Rules.

Last edited by JDiver; Oct 29, 15 at 4:58 pm
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Old Oct 29, 15, 5:49 pm
  #351  
 
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As a data point, I flew PVG-LAX-ATL on 9/7/15 as an AA Platinum (thus OW Sapphire) in J with a 4 hour layover at LAX. The counter person initially denied me access based on the fact that the lounge was accessible only on *departing* and *international* OW flights. I fussed and they "made a one time exception." But I'm pretty sure that my itinerary qualified.
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Old Oct 29, 15, 6:09 pm
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oneworld Lounge at LAX (access denied for domestic AA - to merge)

I was flying LAX-LHR in Y as EXP a month ago on AA. I wandered over to TBIT and had a lovely dinner in the F lounge there.
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Old Oct 29, 15, 7:07 pm
  #353  
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So on an itinerary HKG-LAX-MIA flying CX in J on same day connection, do I get access to the OneWorld lounge? Lowly AA Gold here.

I think my itinerary qualifies though I suspect it may not be automatic.
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Old Oct 29, 15, 7:15 pm
  #354  
 
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Originally Posted by jamespvg View Post
Unless I'm missing something, this is obviously incorrect with regard to non-AA Emeralds and Sapphires on domestic flights.
Right. This is concerning as the gentleman who sent the email has obviously neglected this scenario. Will not be happy if I get wrongfully denied entrance here.
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Old Oct 29, 15, 7:34 pm
  #355  
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Originally Posted by Happy View Post
So on an itinerary HKG-LAX-MIA flying CX in J on same day connection, do I get access to the OneWorld lounge? Lowly AA Gold here.

I think my itinerary qualifies though I suspect it may not be automatic.
Do you really want to clear custums, enter TBIT, go to OW lounge, leave TBIT, then go clear security at T4 for your MIA flight?
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Old Oct 29, 15, 7:45 pm
  #356  
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Originally Posted by VickiSoCal View Post
Do you really want to clear custums, enter TBIT, go to OW lounge, leave TBIT, then go clear security at T4 for your MIA flight?
AA has been using TBIT for some domestic flights, primarily Transcon to MIA and MCO fwiw. Unless AA opens up the 10am departure, I currently have 4 hours to kill. Also T4 there is Precheck, as well as priority lane.

Besides, the tunnel connecting TBIT and T4 should be operational soon.
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Old Oct 29, 15, 7:56 pm
  #357  
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Point of order it will not be a tunnel. :-)

I thought you were talking about a flight very soon.
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Old Oct 29, 15, 8:10 pm
  #358  
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Originally Posted by VickiSoCal View Post
Point of order it will not be a tunnel. :-)

I thought you were talking about a flight very soon.
No. Travel is a few months out. I stumbled on this thread and was curious about how QF would distribute such an internal email to deny access when the email was wrong in several areas.
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Old Oct 29, 15, 8:11 pm
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Oh it gets better actually.

As an OW Emerald/AA EXP, the Qantas First Lounge denied this itinerary:

LAX-ORD-PVG, all direct connections on one calendar day.

They pulled the "no domestic flights" canard. I had the ORD-PVG boarding pass in my hand and they claimed it was still domestic, international connections didn't count.

The Flagship lounge in T4 was quite surprised when I relayed this to them.
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Old Oct 29, 15, 8:20 pm
  #360  
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Originally Posted by TxH2O View Post
Oh it gets better actually.

As an OW Emerald/AA EXP, the Qantas First Lounge denied this itinerary:

LAX-ORD-PVG, all direct connections on one calendar day.

They pulled the "no domestic flights" canard. I had the ORD-PVG boarding pass in my hand and they claimed it was still domestic, international connections didn't count.

The Flagship lounge in T4 was quite surprised when I relayed this to them.
Then use the Flagship Lounge.

QF's rules are quite clear. If you are on a domestic flight irrespective of international connections, you cannot use the lounge. If you were departing LAX-PVG on AA, then yes you can use the lounge.

QF's lounge. QF's rules.
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