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Agents confused me about the fee of $150 when chainging flights

Agents confused me about the fee of $150 when chainging flights

Old Apr 29, 15, 6:23 pm
  #1  
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Join Date: Jun 2007
Posts: 1,054
Agents confused me about the fee of $150 when chainging flights

Outbound on Alaska to HNL then QF to SYD

Return is the issue:
QF to LAX arrive at 6:30am
then AS (Alaska) to SJC via Portland arriving at SJC by 6:30pm - this is for Feb 2016

They have direct AA flights to SJC but none is available currently - I get told there is no fee to change it to AA (LAX -> SJC) since AS is still in my itn on my way out; I was also told there is a fee because I am changing the carrier - which is correct?

Update:
Award ticket

Last edited by sciconf; Apr 29, 15 at 6:46 pm
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Old Apr 29, 15, 6:41 pm
  #2  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
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This is an award, right? And you're changing a flight from a non-oneworld partner to AA / a oneworld carrier? There may well be a redeposit fee to issue a new award.
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Old Apr 29, 15, 6:46 pm
  #3  
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Originally Posted by JDiver View Post
This is an award, right? And you're changing a flight from a non-oneworld partner to AA / a oneworld carrier? There may well be a redeposit fee to issue a new award.
Yes Award ticket

I was told AS is non-oneworld
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Old Apr 29, 15, 6:58 pm
  #4  
 
Join Date: Nov 2012
Location: NYC
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AS is not OW.
alphaod is offline  
Old Apr 30, 15, 1:26 am
  #5  
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,376
See the discussion in this thread: http://www.flyertalk.com/forum/ameri...d-booking.html

Short version is redeposit fee applies due to changing from non-OW to OW.
jridge is offline  

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