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Mileage Posting - Miles, Flights, EQD Post Issues & Discussion (merged threads)

Mileage Posting - Miles, Flights, EQD Post Issues & Discussion (merged threads)

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Old Sep 11, 19, 1:15 am   -   Wikipost
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AAdvantage Mileage Posting - Miles, Flights, EQD, Post Issues & Discussion

Sometimes miles / segments / flights take longer to post in one's aa.com account.
  • AA miles may post before your flight is over
  • Partner airlines and other sources may post miles periodically, even weekly.
  • AA may run batch processes on weekends including other source miles (occasionally, accounts may appear "zeroed out" at those times).
  • Glitches may occur in posting miles.
Requests for missing miles may be entered on the aa.com webform
here
- at least 15 days after flying (requires ticket number)

For more efficient documentation of missing miles:
  • Retain your boarding passes until all miles, etc. have posted.
  • Retain a copy of your e-ticket or receipt (with ticket numbers - ticket numbers do not recycle, PNRs do)
  • Be aware of miles earning rules, particularly for one world pa enter flights operated by non-one world airlines
    See Link for math & miles Help Desk
    See Link for earning AA miles on partner airlines
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Old Apr 23, 15, 2:46 pm
  #1  
Original Poster
 
Join Date: Sep 2012
Location: Gilbert, AZ
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,706
Mileage Posting - Miles, Flights, EQD Post Issues & Discussion (merged threads)

Has anyone else seen miles from flights not posting in the typical 2 days? I had a flight on Monday that still hasn't posted yet...
WiscAZ is offline  
Old Apr 23, 15, 3:08 pm
  #2  
 
Join Date: May 2011
Location: BOS
Programs: AA PLT, Marriott Gold
Posts: 433
Yes, same here. I was going to ask the same question. My flight on Monday has not posted, nor has my Wednesday flight (as expected I guess).
Also, I flew RT from BOS-PHL-VCE (Venice Italy) about a month ago. The BOS-PHL, PHL-BOS segments never posted. I'm having to now go through the missing mileage process. At least the PHL-VCE posted but there seems to be some issues with the combining of the programs.
When I called US to get the BOS-PHL mileage, they said they can't see that information any longer and I had to deal with AA. Maybe some glitch between the US and AA systems?
BMWMOT is offline  
Old Apr 23, 15, 3:13 pm
  #3  
 
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,307
My US flights I took Monday also have not posted. Just another 'glitch' to add to the rest...
denCSA is offline  
Old Apr 23, 15, 3:16 pm
  #4  
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Join Date: Sep 2006
Posts: 12,372
My US (AA marketed) flights have taken 3-4 days to post and not always in order by date of flight.
newyorkgeorge is offline  
Old Apr 23, 15, 3:24 pm
  #5  
Original Poster
 
Join Date: Sep 2012
Location: Gilbert, AZ
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,706
Ok great, glad to hear it isn't just me. Interestingly, the flight doesn't show up any more under "my trips" on the AA site. I will report back when it posts.
WiscAZ is offline  
Old Apr 23, 15, 3:40 pm
  #6  
 
Join Date: Nov 2003
Location: Scottsdale, AZ, USA
Programs: HHonors Diamond, Marriott LT Plat, AA LT Plat, DL Silver
Posts: 496
Apparently a fairly widespread problem. I have yet to see miles post for travel this past Monday and Tuesday (April 20 and 21). Hum.
PhxFlyGuy is offline  
Old Apr 23, 15, 3:50 pm
  #7  
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Join Date: Sep 2006
Posts: 12,372
I'm doing an EXP challenge and will have the 25KEQPs needed with a trip this weekend from MIA to SJU. I really do not want to have to wait several days for the flights to post. I can almost smell the return to the 8 SWUs, unlimited complimentary space available upgrades (not that I get a lot out of MIA), the EXP desk, etc.
newyorkgeorge is offline  
Old Apr 23, 15, 4:32 pm
  #8  
 
Join Date: Jun 2007
Programs: National ES
Posts: 176
I'm waiting on 3 or 4 flights from the week of account merger for AA operated/US Marketed flights to show up. For some reason the 1 Eagle flight showed up, but none of the mainline AA flights did.

I requested credit online, emailed, and called.

I've had no luck.
jakeflynwa is offline  
Old Apr 23, 15, 6:38 pm
  #9  
 
Join Date: Apr 2015
Location: St. Petersburg, FL
Programs: AAdvantage - PLT Pro, United Premier PLT, HHonors - Diamond, National - Ex. Elite
Posts: 31
missing flights!

I'm missing everything since the March 25th changeover date from US Air. It does appear that they have added SOME of my flights/miles since, but I can't prove it as I cannot find any mileage history anywhere. I feel like I need to request missing miles, but with no history that I can find I'm not sure what flights I am missing.

I actually emailed them tonight basically asking, nicely, "What the ****?"

US Air's site was much more user friendly.
Airrage is offline  
Old Apr 23, 15, 7:42 pm
  #10  
 
Join Date: Sep 2011
Programs: US Chairman, Hilton Diamond
Posts: 90
Save Your Boarding Passes

I have 12 legs still unaccounted for..including a single leg of a 4-leg RT, one leg of a 2-leg, RT -- from two weeks ago.

I have done phone calls, mail, and email.

A really wonderful CSR told me that it is (obviously) a huge problem which they will work through. He also told me that the Boarding Passes were key if some flights just don't make the balance.

I figure I have 7 months to get it squared away.

PS - I really do miss everything posting within 48 hours.

Last edited by Jaxxon; Apr 23, 15 at 7:43 pm Reason: Update
Jaxxon is offline  
Old Apr 23, 15, 8:24 pm
  #11  
 
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,307
Originally Posted by Airrage View Post
US Air's site was much more user friendly.
I thought so too. One of the best things about US' website was the ability to instantly get mileage credit by entering the flight details that were taken.
denCSA is offline  
Old Apr 23, 15, 11:43 pm
  #12  
 
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 961
Still missing two segments from nearly three weeks ago. If this were still the pmUS operation I'd just punch in the ticket numbers and probably have it post within minutes. But it's AA... guess I'll have to hop on the phone tomorrow.
ubernostrum is offline  
Old Apr 24, 15, 10:53 am
  #13  
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Join Date: Sep 2012
Location: Gilbert, AZ
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,706
My flight from 4/20 posted today - 4 days total.
WiscAZ is offline  
Old Apr 24, 15, 11:37 am
  #14  
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I would suggest always getting a paper BP and saving it until flights post. Also save your flight confirmation into Notes again until flights post.
newyorkgeorge is offline  
Old Apr 24, 15, 11:38 am
  #15  
 
Join Date: Sep 2002
Location: Northeast US
Programs: AA (US) platinum, HH gold, starwoods preferred plus
Posts: 322
So what is the consensus on how long to wait prior to requesting missing miles. Flying on US metal and waiting the 15 days the site requests seem a bit long.
steves is offline  

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