Should I complain about US to AA...or US...

Old Apr 8, 15, 9:34 am
  #1  
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Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 86
Unhappy Should I complain about US to AA...or US...

I would like to make a complaint about an involuntary downgrade happened on a US flight, AA ticket stock. US flight was rebooked three times due to the incredible 3hr delay on American Eagle, the two flights were on the same ticket. The problem was I was originally booked into F class yet when I was rebooked for the third time the agent at DCA MISTAKENLY REBOOKED ME INTO Y AND REFUSED TO FIX IT TO F BY SAYING THAT SHE DOES NOT HOW TO DO IT.

Now I really need the F credit for my BA tier points, can I request for the original route credit, despite that it was an AA ticket?

Oh and back to the original question, if I were going to complain about my US downgrade experience, should I address it to AA or US...

Thanks!
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