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What's the deal with AA.com [merger-related web site issues]

What's the deal with AA.com [merger-related web site issues]

Old Mar 29, 15, 4:23 pm
  #16  
 
Join Date: Mar 2014
Posts: 24
Interestingly enough I've been able to log into the AA site all day. But now trying to get into my US account through the site and app, I keep getting a notification that my account is locked. My next flight isn't until Fri, so will give it a day or two to see if it sorts itself out.

Originally Posted by nwflyboy View Post
2 days ago, I checked the balances in all 4 of my and my wife's AA and USAir accounts - I figured it would be good to have up-to-date numbers before the mashup.

I checked today and my wife's AA + DM accounts were merged fine, AA.com shows the correct new combined total.

I tried logging in to my AA account and it rejects my credentials. I tried multiple times using my AA login, all failed. Tried once using USAir DM login and that failed, too.

I think I have used 5 of the 6 attempts they give you before "locking" your account, so I'm hesitant to take another crack at it.

Anyone else find that their login credentials are rejected as of today?
geekyjeff is offline  
Old Mar 29, 15, 5:07 pm
  #17  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,182
Originally Posted by nwflyboy View Post
2 days ago, I checked the balances in all 4 of my and my wife's AA and USAir accounts - I figured it would be good to have up-to-date numbers before the mashup.

I checked today and my wife's AA + DM accounts were merged fine, AA.com shows the correct new combined total.

I tried logging in to my AA account and it rejects my credentials. I tried multiple times using my AA login, all failed. Tried once using USAir DM login and that failed, too.

I think I have used 5 of the 6 attempts they give you before "locking" your account, so I'm hesitant to take another crack at it.

Anyone else find that their login credentials are rejected as of today?

I can't log in with either set of credentials,so you are not alone. Tech support was little help- sorry for the inconvenience, and despite the website telling me my account is locked,that it is not. Doesn't much matter since I cannot get in-locked or not. Very frustrating
freeflyin is offline  
Old Mar 29, 15, 5:58 pm
  #18  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; SPGPlat; PCPlat/Amb; HiltonDiamond; CarlsonGold; A|ClubPat; AirMilesGold
Posts: 38,156
Just logged in and all worked fine...revealed a new set of pages for our account information though. However, mileage hasn't been updated for flight taken since March 25/26th.
Shareholder is offline  
Old Mar 29, 15, 6:22 pm
  #19  
 
Join Date: Jun 2013
Location: DCA, ORD, DFW
Posts: 44
I can log in to aa.com, but can't see any future flights I booked and nothing flown since 3/25 has posted either. Usairways.com shows no future flights of mine and refers me to aa.com.

I'm able to check in with my confirmation number, but not seeing my future flights sucks. Also, I had a cancelled flight with US that I hadn't used yet - I wonder if that's gone forever now?

Hopefully this is all sorted soon.
WhatTheMiguel is offline  
Old Mar 29, 15, 7:58 pm
  #20  
 
Join Date: Mar 2014
Posts: 24
For those locked out of either AA or US websites....

For those locked out of either AA or US websites....

To recap my situation, I was able to log into the AA site, but the US site was telling me my account was locked for security reasons. Spoke with a helpful person from AA site support and they told me to go through the "Forgot Password" process through the AA site, despite being able to use it with my existing credentials. Said that once my password was reset through that route, it would work for BOTH AA and US sites.

Once I went through that process, all was working like he said.
geekyjeff is offline  
Old Mar 29, 15, 8:25 pm
  #21  
 
Join Date: Mar 2012
Location: Pennsylvania
Programs: US Chairman's Preferred
Posts: 237
Originally Posted by WhatTheMiguel View Post
I can log in to aa.com, but can't see any future flights I booked and nothing flown since 3/25 has posted either. Usairways.com shows no future flights of mine and refers me to aa.com.

I'm able to check in with my confirmation number, but not seeing my future flights sucks. Also, I had a cancelled flight with US that I hadn't used yet - I wonder if that's gone forever now?

Hopefully this is all sorted soon.
Ditto. My US Air flights no longer show up at either website. I can find the flight by confirmation number on US Air, but I cannot do so on AA. Hopefully, they will sort this out soon.
finster869 is offline  
Old Mar 30, 15, 1:45 pm
  #22  
 
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 706
No access, no assistance from AA.com or agents for either account. Locked out of account, can't change password. Referred to contact AA for assistance. Last email from AA on Saturday said the accounts were linked, unable to access since.

Around and around we go......
dlflyer2 is offline  
Old Mar 30, 15, 1:51 pm
  #23  
 
Join Date: Apr 2005
Location: ORD | Chicago O'Hare
Programs: UA-LifetimePremierGold, PLT: Bonvoy, IHG, GLD: Enterprise, Budget
Posts: 244
still unable to access aa.com

Unable to access aa.com the past few days as well.
Originally Posted by dlflyer2 View Post
No access, no assistance from AA.com or agents for either account. Locked out of account, can't change password. Referred to contact AA for assistance. Last email from AA on Saturday said the accounts were linked, unable to access since.

Around and around we go......
nsx1164 is offline  
Old Mar 30, 15, 4:01 pm
  #24  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,283
Mileage is now updated. Segments don't include 3.27 flight yet.
txpenny is offline  
Old Mar 30, 15, 4:30 pm
  #25  
 
Join Date: Oct 2006
Location: SAN, IND or SIB
Programs: double EX-PLT
Posts: 74
I can login with IE but not with Palemoon, it stopped accepting RC4 ciphers by default.

I had to use my phone to check in, IE just spun and spun and then said the site was too busy. My exit row seats had been changed since I made my res in January, not the first time that's happened.

The new site seems to have added more sites wanting to run java script.

USair threw out my miles because I had not flown them in a number of years.
jaytcsd is offline  
Old Mar 30, 15, 5:28 pm
  #26  
Moderator: American AAdvantage & Marriott Bonvoy
 
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,043
Can't get AA to load

Maybe someone can help me figure out how to get past this. This started today.

On my Windows desktop machine using Firefox, I go to my bookmark for aa.com, or I manually type aa.com and I get this message:

Sorry, the website validate-sjc.www.aa.com cannot be found


It resolves to this URL:
http ://finder.cox.net/main?InterceptSource=0&ClientLocation=us&Participa ntID=96e687opkbv4scrood8k84drs6gw5duf&FailureMode= 1&SearchQuery=&FailedURI=http%3A%2F%2Fvalidate-sjc. http://www.aa.com%2F%3Fv_locale%3Den...n=0&method=GET
I can't seem to do anything. Manually deleting cookies and history has had no impact.

I know aa.com is up, as I can access it via my MacBook on the same wireless network.

Any ideas how I can get past this and connected to the AA website on my primary computer?

Thank you!
AZ Travels the World is offline  
Old Mar 30, 15, 5:49 pm
  #27  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,182
Originally Posted by dlflyer2 View Post
No access, no assistance from AA.com or agents for either account. Locked out of account, can't change password. Referred to contact AA for assistance. Last email from AA on Saturday said the accounts were linked, unable to access since.

Around and around we go......
Same here and every contact I have had with AA has been unable to correct this. My accounts were linked correctly and now I have no access to either.

I am so fed up at this point, I plan to cancel my existing flights and book all my near future flights elsewhere.

What a mess-and they know it
freeflyin is offline  
Old Mar 30, 15, 5:53 pm
  #28  
 
Join Date: Nov 2000
Location: ATL
Programs: AA Splat, Marriott LT Ti, Hyatt Glob
Posts: 1,655
Originally Posted by AZ Travels the World View Post
Maybe someone can help me figure out how to get past this. This started today.

On my Windows desktop machine using Firefox, I go to my bookmark for aa.com, or I manually type aa.com and I get this message:

Sorry, the website validate-sjc.www.aa.com cannot be found


It resolves to this URL:
http ://finder.cox.net/main?InterceptSource=0&ClientLocation=us&Participa ntID=96e687opkbv4scrood8k84drs6gw5duf&FailureMode= 1&SearchQuery=&FailedURI=http%3A%2F%2Fvalidate-sjc. http://www.aa.com%2F%3Fv_locale%3Den...n=0&method=GET
I can't seem to do anything. Manually deleting cookies and history has had no impact.

I know aa.com is up, as I can access it via my MacBook on the same wireless network.

Any ideas how I can get past this and connected to the AA website on my primary computer?

Thank you!
I was getting the same thing on Win7 and Chome, even though I'm at a hotel and not on a Cox Cable line. On my iPad it works fine.

Try aa.com/checkin which seems to bypass whatever nonsense is tripping that "validate.sjc" stuff. No idea what that is.
born sleepy is offline  
Old Mar 30, 15, 7:30 pm
  #29  
 
Join Date: Dec 2000
Location: Encino, California
Posts: 35
Locked out of AA Website

I am locked out of the AA website. I am relatively sure it is because of the merger and consolidation of accounts. AA's IT and the Aadvantage Dept were not able to help. Has anyone had a similar experience.
springpa is offline  
Old Mar 30, 15, 7:49 pm
  #30  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,182
Unfortunately,there are many reports of this happening,including me. No one at AA has any idea toward resolution.
freeflyin is offline  

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