Mar 14, 2015, 1:53 pm
Last edit by: JDiver
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aa.com: We know 500-mile upgrades are new for Dividend Miles Preferred members. So we'll add four 500-mile upgrades for every 10,000 Preferred qualifying miles earned from March 1, 2014 (or the date you qualified for Preferred status) through February 28, 2015 (maximum of 24). You can use these upgrades on flights over 500 miles or to upgrade a travel companion.
28 March: Account merger; US Dividend Miles begin becoming AAdvantage miles. (US e-mail)
25 March midnight: End of new USDM award redemptions. (US e-mail)
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
Some useful resources:
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.
We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
(lower right wiki corner)US Dividend Miles Successfully Merged Into AA AAdvantage March 2015
AA spokesperson Laura Nedbal states all USDM accounts have been ported over to AAdvantage as of 31 March. Further work to be done on accounts members matched. There will be a method on aa.com soon for members to merge accounts. Link to Dallas Morning News Aviation Blog by Terry Maxon.
Members stating employees say the conversion began the night of the 25th, CPs first and on down the status line, expected processing to complete Saturday. USDM status is now reflected in AA accounts. CP->EXP SWUs are showing up in accounts as well.
mmthomas44 reports in post #90 migation did not extend the original DM expiration.
What to expect Link to this page (24 March 2015)
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
Want to book Dividend Miles award travel?
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
- You can still book, check in and log in on aa.com and usairways.com
- Some functionality like the ability to make Dividend Miles profile and notification updates will be unavailable for a few days
- You’ll continue to earn miles and your new activity will post to your AAdvantage account on aa.com when the programs have combined
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
Major AA batch processes typically occur on weekends, and can take a day or two (perhaps longer this mother of all batches?) During processing time, accounts often are "zeroed out"(see thread), usually with an annotation:
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
FFP merger: stated by 11 Mar, 2015.
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
Upgrades:
Credit cards with early boarding and free domestic bag privileges
USDM awards bookings
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
- AA and USDM accounts should be matched by 20 March 2015.
- USDM members have all PQM / RDM merged into AAdvantage accounts on 1:1 basis. (Those without existing or matched AAdvantage accounts will be assigned new accounts.)
- USDM elite status level based on combined EQ activity for 2014.
- AA status for 2016 based on combined 2015 YTD AA / US elite-qualifying activity.
- AAdvantage miles earned and redeemable on all AA, US and stipulated partner flights.
- Merged FFP, different elite benefits on AA and US for an interim.
- AA upgrade process adopted universally "when we have a single (Sabre) reservation system" "later this year".
- Until then, "to upgrade, you should book flights that are marketed and operated by the same airline."
- Once FFPs combine, one free domestic checked bag and priority boarding will apply on AA and US for those with card privileges.
- Dividend Miles award bookings and mileage upgrade requests will be disabled a few days before we combine programs to allow us to integrate your accounts.
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
MODERATOR NOTE (Please do not alter.)
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
Latest merger updates: FFP merged 28 Mar. Updates, etc.
Mar 30, 2015, 12:00 pm
#121
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
We received prior notification that DM Dining would transition into the AAdvantage program. The email clearly indicated that we need not take any action for this to happen.
Mar 30, 2015, 12:02 pm
#122
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Just this week-end, flew on two US operated flights purchased through US' site with AA FF and had no issues. It's really nice that existing reservations booked with both the AA and US site are now showing up on the AA app; that was un-expected! Still, the app had three one way reservations for me in December of 2015 which I certainly don't have any record of making. Free flights?
Mar 30, 2015, 12:05 pm
#123
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
Sometimes you win, sometimes you lose, at least with the Platinum line. I've had some super representatives who were extremely helpful and others who couldn't have cared less.
Just this week-end, flew on two US operated flights purchased through US' site with AA FF and had no issues. It's really nice that existing reservations booked with both the AA and US site are now showing up on the AA app; that was un-expected! Still, the app had three one way reservations for me in December of 2015 which I certainly don't have any record of making. Free flights?
Just this week-end, flew on two US operated flights purchased through US' site with AA FF and had no issues. It's really nice that existing reservations booked with both the AA and US site are now showing up on the AA app; that was un-expected! Still, the app had three one way reservations for me in December of 2015 which I certainly don't have any record of making. Free flights?
Mar 30, 2015, 12:09 pm
#124
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
SWU upgrades on US metal and AA code
Can I use my SWU on US metal coded as AA flight number? Example PHL-LHR. For some reason on the date I need it for the US shows all zeroed out but AA would happily sell a ticket on US operated flight as an AA number.
Thanks
Thanks
Mar 30, 2015, 12:19 pm
#125
Join Date: Oct 2012
Location: CLT
Programs: US/AA Plat | Marriott Gold | National Exec Elite
Posts: 28
OK, well it seems from the replies like my account is an outlier perhaps, which is good news.
The question then becomes how do I get them to fix it? I may have easier time getting them to let me fly a plane
The question then becomes how do I get them to fix it? I may have easier time getting them to let me fly a plane
Mar 30, 2015, 12:26 pm
#126
Join Date: Jan 2010
Location: jax
Programs: AA Plat, Hilton Diamond
Posts: 192
I fly 99% US since I am CLT based so it was never an issue for me the 2 numbers.
For me, manually inputting conf numbers is a pain and something I don't want to keep up with. I understand my US flights not showing up on AA but I don't understand why they aren't on US anymore (automatically that is). Especially when I have 4-6 upcoming flights at a time. Plus, relying on the crappy US app for my travel is a crapshoot
For me, manually inputting conf numbers is a pain and something I don't want to keep up with. I understand my US flights not showing up on AA but I don't understand why they aren't on US anymore (automatically that is). Especially when I have 4-6 upcoming flights at a time. Plus, relying on the crappy US app for my travel is a crapshoot
Mar 30, 2015, 1:06 pm
#127
Join Date: Mar 2011
Location: NYC LAX RDU
Programs: US-Plt;Concierge key; American AAirpass; Delta Silver;Starwood - Platinum; Amex Cent
Posts: 710
Everything transferred correctly from my us to aa account - I'm still doubtful they won't come back and take 8 of the 16 SWU they awarded me. All travel booked on US and AA shows up under my trips and my flight from Friday on US posted today. I checked my upcoming trips that previously had my US number in the reservation and all were converted to my aa number. I was awarded 20 500 mile upgrades even as explat from my us flying. I give them a solid "A" on this transition.
Mar 30, 2015, 1:26 pm
#128
Join Date: Oct 2012
Location: CLT
Programs: US/AA Plat | Marriott Gold | National Exec Elite
Posts: 28
Everything transferred correctly from my us to aa account - I'm still doubtful they won't come back and take 8 of the 16 SWU they awarded me. All travel booked on US and AA shows up under my trips and my flight from Friday on US posted today. I checked my upcoming trips that previously had my US number in the reservation and all were converted to my aa number. I was awarded 20 500 mile upgrades even as explat from my us flying. I give them a solid "A" on this transition.
Mar 30, 2015, 1:41 pm
#129
Join Date: Mar 2011
Location: NYC LAX RDU
Programs: US-Plt;Concierge key; American AAirpass; Delta Silver;Starwood - Platinum; Amex Cent
Posts: 710
Mar 30, 2015, 9:52 pm
#130
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,498
Asked about possibility of re-ticketing to a US flight number. Agent said that couldn't be done either.
Mar 31, 2015, 6:12 am
#131
Join Date: Oct 2012
Location: CLT
Programs: US/AA Plat | Marriott Gold | National Exec Elite
Posts: 28
I misunderstood before. Agreed - we shouldn't have to manually track our reservations. I do see a US flight under "My Trips" on aa.com but it's a previously cancelled flight where I have credit left over. I don't have any future US flights reserved but expect them to show up under aa.com and redirect to us.com.
Mar 31, 2015, 7:54 am
#132
Join Date: Jun 2005
Location: DCA
Programs: AA EXP
Posts: 170
I am happy yours are back - tomorrow is the first day I will allow myself to worry.
Mar 31, 2015, 7:58 am
#133
Join Date: Aug 2012
Programs: US, HH
Posts: 895
As per an EXP agent this morning, they are updating reservations in sweeps by departure date, so those who can't see their upcoming reservations, it should sort itself out in due time.
All mine still showed my DM# (even though on US it showed AA# when looking at the PNR). Agent switched them for me and now all reservations show under MyTrips on AA.com as well as in the usual place on usairways.com. ^
All mine still showed my DM# (even though on US it showed AA# when looking at the PNR). Agent switched them for me and now all reservations show under MyTrips on AA.com as well as in the usual place on usairways.com. ^
Mar 31, 2015, 8:04 am
#134
Join Date: Jan 2011
Location: CLT
Programs: AA EXP
Posts: 709
So what's the deal with the 500 mile stickers? I logged in this morning and I have 4. Not sure what that's based on - I was US Platinum most of the year last year, until hitting the Chairman's threshold in December. I expected to see either 0 stickers or the max of 24, but 4 seems a bit odd.
Mar 31, 2015, 9:38 am
#135
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
My flights from over the weekend finally posted, does the 500 mile minimum not apply towards EQP/EQM? I see two lines 500 Mile Min. Adjust - Non Elite Qualifying Miles