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ARCHIVE: Business Extra Program master thread (consolidated)

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Old Mar 7, 2015, 11:51 am
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This is the archive for posts relating to Business Extra (nee Business ExtrAA) since 2008.

The current, active Business Extra thread is Business Extra Program master thread (consolidated)
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ARCHIVE: Business Extra Program master thread (consolidated)

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Old Mar 14, 2010 | 2:57 pm
  #76  
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Does anyone know if bulk/agency fare qualifies for points?

I looked through the terms and nothing in it prohibits bulk fares.
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Old Mar 14, 2010 | 9:39 pm
  #77  
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Originally Posted by ckpeter
Does anyone know if bulk/agency fare qualifies for points?

I looked through the terms and nothing in it prohibits bulk fares.
No idea, but an email to BE Customer Service should be answered pretty quickly.
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Old Mar 14, 2010 | 10:27 pm
  #78  
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Originally Posted by dstan
No idea, but an email to BE Customer Service should be answered pretty quickly.
And please post the reply. I can see a conflict when the bulk/agency fare requires an IT code on the ticket, and most of them do, since that's the field where the Business ExtrAA code goes.
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Old Mar 15, 2010 | 10:54 am
  #79  
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How often are the points posted? I've a couple flights in Feb and they're still not listed.
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Old Mar 15, 2010 | 12:15 pm
  #80  
 
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Originally Posted by adamak
How often are the points posted? I've a couple flights in Feb and they're still not listed.
I believe its suppose to be at the end of each calender month.... but your right... my FEB flights have not posted either....

I know before it seems like you had to wait until the end of the quarter for all 3 months to appear.... however my JAN flights 2010 are posted


Below is what the website says....


Business ExtrAA Points


3. Members will earn one Point for every $10 of eligible Flown Revenue during a given calendar month. Each month, American will calculate a member's Flown Revenue and determine the number of Points earned by such member.



Interesting... i might shoot an email and ask...
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Old Mar 15, 2010 | 12:16 pm
  #81  
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Originally Posted by adamak
How often are the points posted? I've a couple flights in Feb and they're still not listed.
Flights for February aren't posted yet. January just posted recently.
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Old Mar 15, 2010 | 1:57 pm
  #82  
 
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Originally Posted by gemac
Flights for February aren't posted yet. January just posted recently.

Here is the reply from AA BusinessExtraa customer service....


Dear XXXXXXXX,

Thank you for your email. We post Business ExtrAA points on the 18th of every month for the previous month so on the 18th of March we will be posting all of Februarys travel.

Please feel free to contact us if you have questions.

Thank you,
XXXXXX
American Airlines
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Old Mar 15, 2010 | 1:59 pm
  #83  
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I find only about half or fewer of my flights post. I've never done anything about it though, so I really should not complain.
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Old Mar 15, 2010 | 2:56 pm
  #84  
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Originally Posted by jbcarioca
I find only about half or fewer of my flights post. I've never done anything about it though, so I really should not complain.
I find the same thing. Between the inconsistent posting and the significant time lag on posting, it is a royal pain in the behind. They have been pretty good about posting the base points on flights that don't post initially, but have been unwilling to post promo points for flights that they couldn't manage to post automatically.
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Old Mar 15, 2010 | 3:06 pm
  #85  
 
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Originally Posted by gemac
I find the same thing. Between the inconsistent posting and the significant time lag on posting, it is a royal pain in the behind. They have been pretty good about posting the base points on flights that don't post initially, but have been unwilling to post promo points for flights that they couldn't manage to post automatically.
I had to fight for my FALLFREE bonus recently since my qualifying flights didn't post automatically but they finally gave me the 2000 points. I gave up on ASIA2009 since it only amounted to 100 or so points for me.

I noticed the latest promo BXACT has this in the T&C:

Promotional bonus points do not qualify for tickets submitted for retro-credit processing.
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Old Mar 15, 2010 | 3:15 pm
  #86  
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Originally Posted by PhilC
I had to fight for my FALLFREE bonus recently since my qualifying flights didn't post automatically but they finally gave me the 2000 points. I gave up on ASIA2009 since it only amounted to 100 or so points for me.

I noticed the latest promo BXACT has this in the T&C:

Promotional bonus points do not qualify for tickets submitted for retro-credit processing.
Some of the flights that qualified for the BOSTON promo posted automatically, some did not. They were really adamant about not giving the promo points for the ones that didn't - I submitted for credit, and got the regular credit, but they wouldn't budge on the promo points for those flights. Seems tacky with the problems that their systems are having.
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Old Mar 15, 2010 | 4:29 pm
  #87  
 
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Originally Posted by gemac
I find the same thing. Between the inconsistent posting and the significant time lag on posting, it is a royal pain in the behind. They have been pretty good about posting the base points on flights that don't post initially, but have been unwilling to post promo points for flights that they couldn't manage to post automatically.

Do the promo points appear as a seperate transaction? or will just appear part of the total under BASE per segment?
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Old Mar 15, 2010 | 7:53 pm
  #88  
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Originally Posted by holbiho
Do the promo points appear as a seperate transaction? or will just appear part of the total under BASE per segment?
Separate as "Promotional" on the Points detail page
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Old Mar 15, 2010 | 8:32 pm
  #89  
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Originally Posted by PhilC
I had to fight for my FALLFREE bonus recently since my qualifying flights didn't post automatically but they finally gave me the 2000 points. I gave up on ASIA2009 since it only amounted to 100 or so points for me.

I noticed the latest promo BXACT has this in the T&C:

Promotional bonus points do not qualify for tickets submitted for retro-credit processing.
I also had to fight for the Fall Free bonus points as they said since my flights had to be manually posted retroactively, they weren't going to give me the bonus. I would say that with Business Extra 75% of my international flights never post because of the way AA processes VIP's by re-issuing tickets with new ticket numbers. Most times when a reissue is done, they forget to re-enter the Business Extra number on the new reissued ticket. Compounded with the huge time lags in Business Extra postings, it is a huge pain to try to get flights posted with them.
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Old Mar 16, 2010 | 12:03 pm
  #90  
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Originally Posted by GB
I also had to fight for the Fall Free bonus points as they said since my flights had to be manually posted retroactively, they weren't going to give me the bonus. I would say that with Business Extra 75% of my international flights never post because of the way AA processes VIP's by re-issuing tickets with new ticket numbers. Most times when a reissue is done, they forget to re-enter the Business Extra number on the new reissued ticket. Compounded with the huge time lags in Business Extra postings, it is a huge pain to try to get flights posted with them.
Thanks, I guess that explains my missing trip to Berlin. (AA legs to BRU, and from LHR). I wish they could find a faster way to credit missing flights.
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