No reservations agents available? No phone award bookings right now?
Mar 2, 2015, 6:18 pm
#2
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Mar 2, 2015, 6:56 pm
#3
Join Date: Nov 2006
Programs: AAdvantage, Skymiles, Priority Club, HHonors
Posts: 265
I called in this morning to make a change to a CX award booking, and the wait time was estimated at 60+ minutes on the announcement. So I hung up and called back this evening. The wait was only about 6 or 7 minutes. When there's a weather mess up, probably not better to call, even if you decide to wait. The agents are always stressed, because they've been dealing with customers who are stressed, too.