AA Long Refund Delays - 2015 (consolidated)
Apr 30, 2015, 5:05 pm
#46
Join Date: Mar 2011
Programs: AA Platinum; UA Gold
Posts: 114
So, I contacted American Airlines via twitter, and the asked me to DM the details, and said that they had asked the Refunds Department to investigate, and that they would get back to me when they got any news. However, a very short time after the contact via Twitter, I got another email from AA Customer Relations in which they apologized and claimed the following:
"We have contacted our accounting department and they have issued an adjustment for the taxes to the credit card account used to purchase the tickets. A credit has been posted and should appear on one of your next two billing statements. In the meantime, we appreciate your patience.
You can track the status of your refund via AA.com at the following link:
https://www.refunds.aa.com/"
Now, this is definitely better news that what the previous message mentioned in my original post conveyed, however I am not sure whether I am out of the wood yet. I have heard very similar claims by AA in the last six months, and I am still waiting for my refund. Moreover, when I check the status of the tickets at refunds.aa.com, both my wife's and mine still show as "refund not requested".
So, do you advise me to give AA the benefit of the doubt (once again) and wait a few weeks to see if this time this has actually been properly resolved, or to nonetheless complaint through the DOT about the delay in processing the refund?
Once again thank you very much to everyone for your help.
"We have contacted our accounting department and they have issued an adjustment for the taxes to the credit card account used to purchase the tickets. A credit has been posted and should appear on one of your next two billing statements. In the meantime, we appreciate your patience.
You can track the status of your refund via AA.com at the following link:
https://www.refunds.aa.com/"
Now, this is definitely better news that what the previous message mentioned in my original post conveyed, however I am not sure whether I am out of the wood yet. I have heard very similar claims by AA in the last six months, and I am still waiting for my refund. Moreover, when I check the status of the tickets at refunds.aa.com, both my wife's and mine still show as "refund not requested".
So, do you advise me to give AA the benefit of the doubt (once again) and wait a few weeks to see if this time this has actually been properly resolved, or to nonetheless complaint through the DOT about the delay in processing the refund?
Once again thank you very much to everyone for your help.
Apr 30, 2015, 7:02 pm
#47
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
I had to change a ticket early March for a later date. Luckily for me, I got a big refund coming due to fare change. Problem is I still haven't gotten refund nor has the tickets (three of them) been ticketed yet. They all still state "Ticket Pending". A little worried because my impression was is they cannot issue a SWU unless it's ticketed. The JFK - GRU flights never seem to have C awards until two weeks out but I just hit the 4 week mark. Should I be worried? I've called twice but informed they are way behind on refunds and reticketing.
May 8, 2015, 10:02 am
#48
Join Date: Mar 2011
Programs: AA Platinum; UA Gold
Posts: 114
So, I contacted American Airlines via twitter, and the asked me to DM the details, and said that they had asked the Refunds Department to investigate, and that they would get back to me when they got any news. However, a very short time after the contact via Twitter, I got another email from AA Customer Relations in which they apologized and claimed the following:
"We have contacted our accounting department and they have issued an adjustment for the taxes to the credit card account used to purchase the tickets. A credit has been posted and should appear on one of your next two billing statements. In the meantime, we appreciate your patience.
You can track the status of your refund via AA.com at the following link:
https://www.refunds.aa.com/"
Now, this is definitely better news that what the previous message mentioned in my original post conveyed, however I am not sure whether I am out of the wood yet. I have heard very similar claims by AA in the last six months, and I am still waiting for my refund. Moreover, when I check the status of the tickets at refunds.aa.com, both my wife's and mine still show as "refund not requested".
So, do you advise me to give AA the benefit of the doubt (once again) and wait a few weeks to see if this time this has actually been properly resolved, or to nonetheless complaint through the DOT about the delay in processing the refund?
Once again thank you very much to everyone for your help.
"We have contacted our accounting department and they have issued an adjustment for the taxes to the credit card account used to purchase the tickets. A credit has been posted and should appear on one of your next two billing statements. In the meantime, we appreciate your patience.
You can track the status of your refund via AA.com at the following link:
https://www.refunds.aa.com/"
Now, this is definitely better news that what the previous message mentioned in my original post conveyed, however I am not sure whether I am out of the wood yet. I have heard very similar claims by AA in the last six months, and I am still waiting for my refund. Moreover, when I check the status of the tickets at refunds.aa.com, both my wife's and mine still show as "refund not requested".
So, do you advise me to give AA the benefit of the doubt (once again) and wait a few weeks to see if this time this has actually been properly resolved, or to nonetheless complaint through the DOT about the delay in processing the refund?
Once again thank you very much to everyone for your help.
My advice for anyone in a similar situation would be to contact AA via Twitter, but also to try to get an AA Agent to solve the issue through accounting, instead of through refunds, just in case.
Again thank you very much to everyone for your help and advice! ^
Nov 27, 2016, 10:15 am
#52
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Have you tried twitter?
I had an issue a while back where AA.com generated an error during the purchase process so I ended up buying 3 tickets for identical flights. EXP line managed to cancel 1 of the duplicates before ticketing, but the 2nd slipped through before he could catch it.
As part of the refund process, I was asked to mail in a paper copy of the ticket (this didn't exist as I had purchased on AA.com!) and after about a week of running around in circles I ended up contacting AA through twitter. Refund was sorted 2 days later.
I had an issue a while back where AA.com generated an error during the purchase process so I ended up buying 3 tickets for identical flights. EXP line managed to cancel 1 of the duplicates before ticketing, but the 2nd slipped through before he could catch it.
As part of the refund process, I was asked to mail in a paper copy of the ticket (this didn't exist as I had purchased on AA.com!) and after about a week of running around in circles I ended up contacting AA through twitter. Refund was sorted 2 days later.
The ex plat agent did submit my cancellation request but I think it's insane that canceling a ticket within 10 minutes Of actually ticketing would still post the actual charge, and that I have to now chase down my money. I would like to not be without that money as I could use it for the holidays. This was all over a week ago, still no update.