Anyone else having trouble calling EXP desk?
Feb 6, 2015, 2:02 am
#1
Original Poster
Join Date: Apr 2012
Location: LAX, NYC
Programs: AA EXP, SPG Gold
Posts: 79
Anyone else having trouble calling EXP desk?
When I call the EXP desk the system told me to hold but my phone call keeps on disconnect around 3 minutes into the call. Is anyone else having this issue?
Feb 6, 2015, 6:46 am
#3
Join Date: Jan 2007
Location: NYC
Programs: AA EXP (LT Plat), HH DIA, Hyatt DIA
Posts: 456
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)
There were issues this morning with dropped calls and callers were also being connected to agents that were talking to other callers mid-conversation. I was told that they were working on resolving the issue. (This was around 5AM EST)
Safe Travels
There were issues this morning with dropped calls and callers were also being connected to agents that were talking to other callers mid-conversation. I was told that they were working on resolving the issue. (This was around 5AM EST)
Safe Travels
Feb 6, 2015, 7:14 am
#5
Join Date: Jan 2014
Location: AUS
Programs: AA EXP
Posts: 49
I've had some longer than normal wait times lately, but I've been getting through. I feel like winter is always a bit tougher because it seems like some large swath of the country is somewhere in the middle of a major weather blowup.
Feb 6, 2015, 1:29 pm
#7
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 291
I had 2 calls yesterday drop right after saying Hello and getting started with a representative... but my 3rd call (just minutes later) worked just fine. Haven't need to call since.
Feb 6, 2015, 5:42 pm
#8
Join Date: Feb 2011
Location: FAT
Programs: AA LT GLD, AS 75K, Marriott Titanium
Posts: 181
I called last night around midnight and kept getting the "Thank you for calling the Executive Platinum line" message every two seconds, then the call dropped after about 3 minutes. I called again this morning and everything seemed to be fine.
Feb 6, 2015, 9:02 pm
#10
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
I think a few of my calls have been getting redirected to other Elite desks (or general reservations) because the EXP line is saturated. About 25% of the time, AAgents don't say "Executive Platinum" before introducing themselves.
Feb 6, 2015, 10:55 pm
#11
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 291
I had to cancel and award reservation this evening and I was on hold for about 5 minutes (pretty long for EXP line)... and same experience; no "Executive Platinum, [insert name here]" greeting. That said, the agent was sharp and was able to get things handled very quickly and efficiently.