Anyone else having trouble calling EXP desk?

Old Feb 6, 15, 3:02 am
  #1  
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Anyone else having trouble calling EXP desk?

When I call the EXP desk the system told me to hold but my phone call keeps on disconnect around 3 minutes into the call. Is anyone else having this issue?
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Old Feb 6, 15, 4:09 am
  #2  
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Just got the call through. That was weird.
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Old Feb 6, 15, 7:46 am
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)

There were issues this morning with dropped calls and callers were also being connected to agents that were talking to other callers mid-conversation. I was told that they were working on resolving the issue. (This was around 5AM EST)

Safe Travels
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Old Feb 6, 15, 7:46 am
  #4  
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yesterday, it took about 4 minutes to be put thru... but that was using the call back feature
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Old Feb 6, 15, 8:14 am
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Join Date: Jan 2014
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I've had some longer than normal wait times lately, but I've been getting through. I feel like winter is always a bit tougher because it seems like some large swath of the country is somewhere in the middle of a major weather blowup.
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Old Feb 6, 15, 11:32 am
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I have had a lot of wait times recently, must be weather related
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Old Feb 6, 15, 2:29 pm
  #7  
 
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Originally Posted by pandaren View Post
When I call the EXP desk the system told me to hold but my phone call keeps on disconnect around 3 minutes into the call. Is anyone else having this issue?
I had 2 calls yesterday drop right after saying Hello and getting started with a representative... but my 3rd call (just minutes later) worked just fine. Haven't need to call since.
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Old Feb 6, 15, 6:42 pm
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I called last night around midnight and kept getting the "Thank you for calling the Executive Platinum line" message every two seconds, then the call dropped after about 3 minutes. I called again this morning and everything seemed to be fine.
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Old Feb 6, 15, 9:08 pm
  #9  
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no joking, i had better luck dealing with the plat desk than the exp. seems wait times for exp are higher on a fairly regular basis.

maybe i should just go back to calling the plat desk....
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Old Feb 6, 15, 10:02 pm
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Originally Posted by teevee View Post
no joking, i had better luck dealing with the plat desk than the exp. seems wait times for exp are higher on a fairly regular basis.

maybe i should just go back to calling the plat desk....
I think a few of my calls have been getting redirected to other Elite desks (or general reservations) because the EXP line is saturated. About 25% of the time, AAgents don't say "Executive Platinum" before introducing themselves.
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Old Feb 6, 15, 11:55 pm
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Originally Posted by brewdog11 View Post
I think a few of my calls have been getting redirected to other Elite desks (or general reservations) because the EXP line is saturated. About 25% of the time, AAgents don't say "Executive Platinum" before introducing themselves.
I had to cancel and award reservation this evening and I was on hold for about 5 minutes (pretty long for EXP line)... and same experience; no "Executive Platinum, [insert name here]" greeting. That said, the agent was sharp and was able to get things handled very quickly and efficiently.
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