Anyone else having trouble calling EXP desk?
When I call the EXP desk the system told me to hold but my phone call keeps on disconnect around 3 minutes into the call. Is anyone else having this issue?
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Just got the call through. That was weird.
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There were issues this morning with dropped calls and callers were also being connected to agents that were talking to other callers mid-conversation. I was told that they were working on resolving the issue. (This was around 5AM EST) Safe Travels |
yesterday, it took about 4 minutes to be put thru... but that was using the call back feature
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I've had some longer than normal wait times lately, but I've been getting through. I feel like winter is always a bit tougher because it seems like some large swath of the country is somewhere in the middle of a major weather blowup.
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I have had a lot of wait times recently, must be weather related
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Originally Posted by pandaren
(Post 24301041)
When I call the EXP desk the system told me to hold but my phone call keeps on disconnect around 3 minutes into the call. Is anyone else having this issue?
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I called last night around midnight and kept getting the "Thank you for calling the Executive Platinum line" message every two seconds, then the call dropped after about 3 minutes. I called again this morning and everything seemed to be fine.
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no joking, i had better luck dealing with the plat desk than the exp. seems wait times for exp are higher on a fairly regular basis.
maybe i should just go back to calling the plat desk.... |
Originally Posted by teevee
(Post 24306077)
no joking, i had better luck dealing with the plat desk than the exp. seems wait times for exp are higher on a fairly regular basis.
maybe i should just go back to calling the plat desk.... |
Originally Posted by brewdog11
(Post 24306254)
I think a few of my calls have been getting redirected to other Elite desks (or general reservations) because the EXP line is saturated. About 25% of the time, AAgents don't say "Executive Platinum" before introducing themselves.
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