Jan 27, 2015, 8:52 pm
Last edit by: Prospero
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
International airports Five Star Select not available)
Assistance is provided by the Premium Service / Concierge Key Representatives.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
- Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
- Access to Flagship® First Check-In and Flagship® Lounge*
- American Airlines Cadillac or cart transfer**
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
- Atlanta (ATL)
- Austin (AUS)
- Boston (BOS)
- Charlotte (CLT)
- Chicago O’Hare (ORD) (Select also)
- Dallas/Fort Worth (DFW) (Select also)
- Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
- Miami (MIA) (Select also)
- Nashville (BNA)
- New York Kennedy (JFK) (Select also; no cart available)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
- Buenos Aires, Argentina (EZE)
- London Heathrow, England (LHR) (N.B. +20% VAT)
- Milan, Italy (MXP)
- Tokyo-Narita, Japan (NRT)
- Sao Paulo, Brazil (GRU)
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
Reservations: 877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservationbetween 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
AA Five Star and Five Star Select Personal Assistance Service (master thread)
Jan 7, 2019, 11:35 am
#91
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,221
Husband and I are flying business class in May SFO/SXM/SFO enroute to Cap Juluca on Anguilla. Outbound our connection in CLT is tight (1hr 4mins); inbound our MIA connection is an ample three hours. We have not used Five-Star service before. We are older, husband in mid-stage Alzheimers, mobile but we don't move quickly. We have no status, so to speak.
Seeking input on using Five-Star service for both connections, especially regarding the tight connection in CLT and passage through immigration in MIA.
Thanks!
Seeking input on using Five-Star service for both connections, especially regarding the tight connection in CLT and passage through immigration in MIA.
Thanks!
Last edited by KatW; Jan 7, 2019 at 11:42 am
Jan 7, 2019, 11:41 am
#92
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Husband and I are flying business class in May SFO/SXM/SFO. Outbound our connection in CLT is tight (1hr 4mins); inbound our MIA connection is an ample three hours. We have not used Five-Star service before. We are older, husband in mid-stage Alzheimers, mobile but we don't move at all quickly. We have no status, so to speak.
Seeking input on using Five-Star service for both connections, especially regarding the tight connection in CLT and passage through immigration in MIA.
Thanks!
Seeking input on using Five-Star service for both connections, especially regarding the tight connection in CLT and passage through immigration in MIA.
Thanks!
FT member, Lord @JDiver has reported on his experiences with Lady JDiver in several posts in the past and overall the experiences he reported were overwhelming positive.
Jan 7, 2019, 12:03 pm
#94
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
It will be checked through to your destination on the outbound and on the inbound, an FSS agent will accompany you after clearing immigration to recover your luggage.
In IRROPs, especially with out status, FSS has been known to be very helpful!
In IRROPs, especially with out status, FSS has been known to be very helpful!
Jan 7, 2019, 12:50 pm
#95
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
FSS is one of the bright spots that American has really gotten right and if it's within your budget, I would wholeheartedly recommend it given your points, more so for the return via MIA but for both if you're unsure about CLT.
FT member, Lord @JDiver has reported on his experiences with Lady JDiver in several posts in the past and overall the experiences he reported were overwhelming positive.
FT member, Lord @JDiver has reported on his experiences with Lady JDiver in several posts in the past and overall the experiences he reported were overwhelming positive.
I’ve certainly had exemplary service every time, other than the one time when we got a new (transferred from another airport, iirc) Premium Services agent who wasn’t as familiar with the airport as she should / could have been. Still, a very minor bump in the road.
Jan 7, 2019, 12:56 pm
#96
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,221
Thanks all.
I usually book through the airline website. For FSS, only a phone number is given. Do I book my flights online, then call that number to add on FSS? Is there any way to arrange FSS online?
I usually book through the airline website. For FSS, only a phone number is given. Do I book my flights online, then call that number to add on FSS? Is there any way to arrange FSS online?
Jan 7, 2019, 1:03 pm
#97
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,215
Jan 7, 2019, 1:08 pm
#98
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,962
Jan 7, 2019, 2:04 pm
#99
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Call. They’ll want your associated PNR, information to put it all together and your credit card. You can’t book FSS online.
Jan 27, 2019, 9:05 pm
#101
Join Date: Jan 2000
Posts: 3,020
Used FSS in MIA yesterday for transit assistance arriving from VVI and going to SFO. We were met at the aircraft door and taken via cart to the immigration area. Our host walked us thru the Diplomatic line where there was a quick docs check (no declarations paperwork had to be completed) and we were on our way to baggage claim. After picking up bags and rechecking them she took us thru the connections area via the known crew member line and again a quick TSA check had us back in a cart to the Flagship lounge. We had an hour to spare so availed ourselves of the F&B in the lounge then met up with our host who carted us to the gate. She scanned our passes and walked us down the jetway before even pre-board was called.
Excellent service and wouldn't hesitate to use again in an unfamiliar airport. The FSS staff seem to have carte blanche in navigating MIA. She was never questioned by anyone and with a flash of her ID had front of the line access everywhere.
Excellent service and wouldn't hesitate to use again in an unfamiliar airport. The FSS staff seem to have carte blanche in navigating MIA. She was never questioned by anyone and with a flash of her ID had front of the line access everywhere.
Jan 28, 2019, 9:10 am
#102
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,380
Used FSS in MIA yesterday for transit assistance arriving from VVI and going to SFO. We were met at the aircraft door and taken via cart to the immigration area. Our host walked us thru the Diplomatic line where there was a quick docs check (no declarations paperwork had to be completed) and we were on our way to baggage claim. After picking up bags and rechecking them she took us thru the connections area via the known crew member line and again a quick TSA check had us back in a cart to the Flagship lounge. We had an hour to spare so availed ourselves of the F&B in the lounge then met up with our host who carted us to the gate. She scanned our passes and walked us down the jetway before even pre-board was called.
Excellent service and wouldn't hesitate to use again in an unfamiliar airport. The FSS staff seem to have carte blanche in navigating MIA. She was never questioned by anyone and with a flash of her ID had front of the line access everywhere.
Excellent service and wouldn't hesitate to use again in an unfamiliar airport. The FSS staff seem to have carte blanche in navigating MIA. She was never questioned by anyone and with a flash of her ID had front of the line access everywhere.
Feb 6, 2019, 3:23 am
#103
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,221
I am preparing to book roundtrip SFO-ZIH biz class. The flights connect both ways through LAX with the short haul from/to SFO via "Compass Airlines flying as American Eagle." Will I be able to book FSS at LAX for both connections?
Feb 13, 2019, 5:59 pm
#105
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,221
Is FSS permitted between codeshare flights, one of which may not offer first or biz at all? E.g., American Eagle connecting to code-share Alaska Airlines.
And, do other airlines offer for purchase equivalent service?
And, do other airlines offer for purchase equivalent service?
