Jan 27, 2015, 8:52 pm
Last edit by: Prospero
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
International airports Five Star Select not available)
Assistance is provided by the Premium Service / Concierge Key Representatives.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.
There are now two levels of Five Star™ Service.
Both Five Star™ and Five Star™ Select include
- Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
- Access to Flagship® First Check-In and Flagship® Lounge*
- American Airlines Cadillac or cart transfer**
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
**When applicable
Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
- Atlanta (ATL)
- Austin (AUS)
- Boston (BOS)
- Charlotte (CLT)
- Chicago O’Hare (ORD) (Select also)
- Dallas/Fort Worth (DFW) (Select also)
- Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
- Miami (MIA) (Select also)
- Nashville (BNA)
- New York Kennedy (JFK) (Select also; no cart available)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
- Buenos Aires, Argentina (EZE)
- London Heathrow, England (LHR) (N.B. +20% VAT)
- Milan, Italy (MXP)
- Tokyo-Narita, Japan (NRT)
- Sao Paulo, Brazil (GRU)
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
Reservations: 877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservationbetween 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
AA Five Star and Five Star Select Personal Assistance Service (master thread)
Sep 19, 2018, 2:18 am
#76
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Set my PA a task to find out more......
Apparently the five star service is already full in MIA for some dates in January!
If we went for their service in ORD they would take us to the BA lounge, but would leave us there.
If we used the flagship lounge in T3 at ORD, we would need an hour to transfer to the BA gates in T5 using their service. Giving us 10 minutes in the lounge and the most.
I assume from the above that they would leave us at the BA gate and not assist us on board either. Seem very reluctant to work from AA to BA.
Can't say I am too impressed. No five star feeling.....
Apparently the five star service is already full in MIA for some dates in January!
If we went for their service in ORD they would take us to the BA lounge, but would leave us there.
If we used the flagship lounge in T3 at ORD, we would need an hour to transfer to the BA gates in T5 using their service. Giving us 10 minutes in the lounge and the most.
I assume from the above that they would leave us at the BA gate and not assist us on board either. Seem very reluctant to work from AA to BA.
Can't say I am too impressed. No five star feeling.....
Sep 19, 2018, 3:06 pm
#77
Join Date: Mar 2010
Posts: 2,592
I have FSS arranged for a tight connection at LHR from T3 to T5. FSS said that Heathrow approved them to transfer me from T3 to T5 (as they're usually only permitted to operate within T3), but should I expect this to be an agent with me on the bus from T3 to T5 or are there ground services available? Does anybody have experience here?
DId few times T5 to T3 and it was sometimes a bus with an agent and sometimes a private AA car.
Lately it was a private car that I have requested
Sep 19, 2018, 3:54 pm
#78
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Set my PA a task to find out more......
Apparently the five star service is already full in MIA for some dates in January!
If we went for their service in ORD they would take us to the BA lounge, but would leave us there.
If we used the flagship lounge in T3 at ORD, we would need an hour to transfer to the BA gates in T5 using their service. Giving us 10 minutes in the lounge and the most.
I assume from the above that they would leave us at the BA gate and not assist us on board either. Seem very reluctant to work from AA to BA.
Can't say I am too impressed. No five star feeling.....
Apparently the five star service is already full in MIA for some dates in January!
If we went for their service in ORD they would take us to the BA lounge, but would leave us there.
If we used the flagship lounge in T3 at ORD, we would need an hour to transfer to the BA gates in T5 using their service. Giving us 10 minutes in the lounge and the most.
I assume from the above that they would leave us at the BA gate and not assist us on board either. Seem very reluctant to work from AA to BA.
Can't say I am too impressed. No five star feeling.....
OTOH, we used Five Star Service at CLT yesterday, and Mary was truly great. Met us at the aircraft door, took us through a service area and lift as a shortcut to the apron to a Cadillac CTS, thence to a parking area under the terminal and up another service lift through the Admirals Club service area into the Club. A brief orientation and seating with four premium drinks chits and agreement of pickup time.
Mary checked in with us briefly (and offer more drink chits) and returned for us (with wheelchair for my wife) in time to take us to our gate (with new boarding passes) and preboard us.
It was a pleasure to use FFS, particularly after a lengthy delay caused by Florence’s tail with accompanying rain, wind gusts and lightning at BOS sutting down the field.
Sep 19, 2018, 6:05 pm
#79
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
Sep 19, 2018, 11:24 pm
#80
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Thanks all.
I suppose it is the 'we need to allow an hour therefore forget any lounge' type attitude
I've had it now confirmed that they use a car so why the time length? They had to ask the London office which I find odd to see how long transit takes At ORD.
Re the comment from JDriver that it is not a oneworld service. Fair enough, but I guess therefore that they would leave us at the gate. We are on AA tickets and an AA flight number, just happens to be run by BA.
I guess I was hoping for 'don't worry about a thing sir, we will meet you allow some time in the lounge and get you safely to your next flight' sort of attitude.
Maybe I was expecting too much. But given some of the testimonials above I don't think so.
I suppose it is the 'we need to allow an hour therefore forget any lounge' type attitude
I've had it now confirmed that they use a car so why the time length? They had to ask the London office which I find odd to see how long transit takes At ORD.
Re the comment from JDriver that it is not a oneworld service. Fair enough, but I guess therefore that they would leave us at the gate. We are on AA tickets and an AA flight number, just happens to be run by BA.
I guess I was hoping for 'don't worry about a thing sir, we will meet you allow some time in the lounge and get you safely to your next flight' sort of attitude.
Maybe I was expecting too much. But given some of the testimonials above I don't think so.
Sep 20, 2018, 9:05 am
#81
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Thanks all.
I suppose it is the 'we need to allow an hour therefore forget any lounge' type attitude
I've had it now confirmed that they use a car so why the time length? They had to ask the London office which I find odd to see how long transit takes At ORD.
Re the comment from JDriver that it is not a oneworld service. Fair enough, but I guess therefore that they would leave us at the gate. We are on AA tickets and an AA flight number, just happens to be run by BA.
I guess I was hoping for 'don't worry about a thing sir, we will meet you allow some time in the lounge and get you safely to your next flight' sort of attitude.
Maybe I was expecting too much. But given some of the testimonials above I don't think so.
I suppose it is the 'we need to allow an hour therefore forget any lounge' type attitude
I've had it now confirmed that they use a car so why the time length? They had to ask the London office which I find odd to see how long transit takes At ORD.
Re the comment from JDriver that it is not a oneworld service. Fair enough, but I guess therefore that they would leave us at the gate. We are on AA tickets and an AA flight number, just happens to be run by BA.
I guess I was hoping for 'don't worry about a thing sir, we will meet you allow some time in the lounge and get you safely to your next flight' sort of attitude.
Maybe I was expecting too much. But given some of the testimonials above I don't think so.
With respect to post #323 above, I was charged $450 for my sister and her husband. There was no tax charged. It was money very well spent.
Last edited by JDiver; Sep 20, 2018 at 9:12 am
Sep 20, 2018, 9:22 am
#82
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
JDriver? Okey dokey... but there are many things one doesn’t receive on a codeshare / AA flight operated by another airline. Perhaps if you had eschewed the lounge, they might have you delivered to the gate (but I’m fairly sure there’d have been no pre-boarding or accompanying aboard). (Any more than AA would provide CK services because a passenger is flying on an AA marketed flight.)
Oct 23, 2018, 4:36 pm
#83
Join Date: Dec 2016
Location: CA
Posts: 304
My folks have a short (1 hour) late night connection at CLT, coming in from GSO (Presumably Concourse E) going to DFW (Concourse C/D?). In the event the flight from GSO gets delayed, will FSS hold the flight assuming the delay is not unreasonable (10-15 minutes maybe)? Or does D0 trump all (I believe they have the last flight out to DFW from CLT)?
Oct 23, 2018, 8:17 pm
#84
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
My folks have a short (1 hour) late night connection at CLT, coming in from GSO (Presumably Concourse E) going to DFW (Concourse C/D?). In the event the flight from GSO gets delayed, will FSS hold the flight assuming the delay is not unreasonable (10-15 minutes maybe)? Or does D0 trump all (I believe they have the last flight out to DFW from CLT)?
I don’t think the FSS is worth it for that type of connection.($550) I have used FSS for short international-domestic connections and have found it to be very helpful. On those occasions, the rep has always told us that they made hotel reservations in the event our connecting flight is cancelled and they would be available for us in the morning.
Also, remember that they must be in business class to be able to take advantage of FSS.
Dec 28, 2018, 2:36 pm
#85
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
In this week's episode of Tell Me Why, a VP of Global Marketing was on the show to talk about a bunch of things, including Five Star Service. She said "...We're going to continue to invest in our Premium Experiences through other things like our Five Star Service, We've seen just tremendous growth in that. Our Premium Customer Service team does just an outstanding job, honestly with those customers--and you just see tremendous growth in those kind of products without us even doing much to market them, it's really about what our employees have done to make that a great product. And so you'll see us continue to look for other partners, to expand that maybe even beyond the airport curbside--to look further at that--so, think about better--getting to an airport more easily from wherever your destination is--and we'll continue to explore things like that in the future..."
I wonder if they're looking to partner with the Private Suite at LAX like United is, with discounted access, pay with miles etc.
I wonder if they're looking to partner with the Private Suite at LAX like United is, with discounted access, pay with miles etc.
Dec 28, 2018, 4:40 pm
#88
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Dec 28, 2018, 5:25 pm
#89
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
AA is a Jekyll-and-Hyde airline. While Dr. Jekyll has Flagship First international suites and dining, Five-Star airport services, lie-flat all-aisle business class, Flagship Lounges, and so forth, Mr. Hyde is densifying their domestic fleet, making even first class miserable (no room even for a laptop bag under the seat, and no room for knees), lavatories that only skinny people can squeeze into with sinks too small for anything.
Jan 5, 2019, 10:00 am
#90
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
I had a really fantastic first experience with FSS at LHR last week. Private car transfer from the jet bridge in T3 to T5, escort to the CCR, picked up before boarding, then escorted to the B gates and pre-boarded. It’ll be hard to go back to the T3 to T5 bus 