AA Five Star and Five Star Select Personal Assistance Service (master thread)
Aug 2, 19, 2:25 pm - Wikipost
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Jan 9, 18, 9:06 am
#31
Join Date: Jun 2010
Location: DCA and STL
Programs: AA Concierge Key, Marriott Lifetime Titanium, National Car Executive Elite
Posts: 524
I definitely think the 5* option is a sensible solution, but in addition to the T30 factor, there may also be baggage transfer timing issues if you have checked luggage. My experience with Compass as an American Eagle carrier on the west coast has been one of high on-time rates. Most of the delays that I encounter at LAX have to do with morning fog. You will be arriving in the evening so arrival delays will be less of a factor (unless you end up with a day like today where So Cal is being drenched in rain - unlikely in May).
Jan 9, 18, 9:20 am
#32
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by Mats
In May, I have a connection that I would not usually purchase. There were a number of reasons why this flight had to be the only choice. I'm just concerned about making it.
I'll arrive at the Eagle's Nest on a Compass flight from Tucson at 6:55 pm
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)
I'm sitting in the front row, and can theoretically make it to the bus to terminal 4 within about 15 minutes, but I am a bit worried.
I only have Gold status on AA, not Concierge Key or anything that might entitle me to special attention.
Do you think I should bother with the $250 for a 5-Star escort (that would mean a car right to Terminal 4), or do you think it will be okay on my own.
$250 is a steep cost to pay, but I'm willing to do it if you think it would help ensure the connection.
The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.
I would never dream of booking something so tight at LAX, but--well--things happen.
Thanks for your advice!
I'll arrive at the Eagle's Nest on a Compass flight from Tucson at 6:55 pm
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)
I'm sitting in the front row, and can theoretically make it to the bus to terminal 4 within about 15 minutes, but I am a bit worried.
I only have Gold status on AA, not Concierge Key or anything that might entitle me to special attention.
Do you think I should bother with the $250 for a 5-Star escort (that would mean a car right to Terminal 4), or do you think it will be okay on my own.
$250 is a steep cost to pay, but I'm willing to do it if you think it would help ensure the connection.
The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.
I would never dream of booking something so tight at LAX, but--well--things happen.
Thanks for your advice!
Another benefit in addition to being met and transported in a private vehicle to your departure terminal etc. is
Priority re-accommodation during delays link
Jan 9, 18, 11:12 am
#33
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,341
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
Jan 9, 18, 2:31 pm
#34
Formerly known as cedricgerald
Join Date: Mar 2010
Posts: 2,516
Originally Posted by JDiver
Are you ticketed in Business or First for your Heathrow flight? That’s a requirement for FSS.
Another benefit in addition to being met and transported in a private vehicle to your departure terminal etc. is
Priority re-accommodation during delays link
Another benefit in addition to being met and transported in a private vehicle to your departure terminal etc. is
Priority re-accommodation during delays link
Jan 9, 18, 3:04 pm
#35
Join Date: Dec 2017
Posts: 1,108
Originally Posted by Mats
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
5* will take you to that terminal as well.
Jan 9, 18, 5:15 pm
#36
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by Mats
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?
If things change on the day of travel, I can always do a same day confirmed for the first segment.
Jan 9, 18, 7:16 pm
#37
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,673
I contacted 5S today via email for a LHR request. AA into T3 connecting to BA from T5. They let me know that the only service they could provide was escort from arrival gate at T3 and onward to T5 connections center from whence we would be on our own.
Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents
).
Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents
).
Jan 10, 18, 9:43 am
#39
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by tismfu
I contacted 5S today via email for a LHR request. AA into T3 connecting to BA from T5. They let me know that the only service they could provide was escort from arrival gate at T3 and onward to T5 connections center from whence we would be on our own.
Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents).
Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents
).FSS will assist you in connecting to BA flights out of LHR T-3, but they have no authority or purview to act or provide services in any other LHR Terminal. This is based on my experiences with FSS at Heathrow.
The interterminal connection isn’t the “arduous” part. Once you are deposited or walk yourself to the T-3 bus port, you board a bus for a ten minute bus ride, after which you arrive at another bus port, process security and priceed. The last minute announcements and some long distances to your gate at LHR T-5 can legitimately be described as arduous at times.
Of course, if one of your parents needs special assistance, you can arrange for that <link>.
Jan 10, 18, 3:23 pm
#40
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,673
Thanks. Yes, I agree that it’s the part after being deposited at T5 which is the most arduous.
5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
Jan 10, 18, 8:30 pm
#41
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by tismfu
Thanks. Yes, I agree that it’s the part after being deposited at T5 which is the most arduous.
5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
Lady JDiver has Alzheimer’s disease, so if it’s a complicated or tight-ish connection we opt to use FFS.
Jan 23, 18, 9:24 am
#42
Join Date: Dec 2006
Location: California
Programs: AA Gold.
Posts: 154
I was thinking of getting the connection service for my return flight DCA-BOS-JFK-SFO. All segments are in First with the JFK-SFO section in TransCon First. Does anyone know if the $250 payment only cover one of the connections or both? I have set the itinerary open enough to spend time in the AC and FL for both layovers. Thanks
Jan 23, 18, 10:22 am
#44
Join Date: Dec 2006
Location: California
Programs: AA Gold.
Posts: 154
Originally Posted by Mats
It covers just one of the connections.
If you have an Amex Platinum card that covers airline expenses, you can recoup $200 in fees per year, and Five Star counts as a fee.
If you have an Amex Platinum card that covers airline expenses, you can recoup $200 in fees per year, and Five Star counts as a fee.
Jan 26, 18, 1:54 pm
#45
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH SEN, DL Plat
Posts: 1,108
Premium economy is not eligible as of now, correct? That's a shame. My parents are looking into a 2h10 min connection (International-Domestic) at DFW and I want to provide them with some extra help (no Global Entry, checked luggage).
