Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA Five Star and Five Star Select Personal Assistance Service (master thread)

AA Five Star and Five Star Select Personal Assistance Service (master thread)

    Hide Wikipost
Old Aug 2, 19, 2:25 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"

Five Star Select is offered at a few airports for additional fees.

Link to web page

Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com

“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.

There are now two levels of Five Star™ Service.

Both Five Star™ and Five Star™ Select include

  • Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
  • Access to Flagship® First Check-In and Flagship® Lounge*
  • American Airlines Cadillac or cart transfer**
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

*Flagship® First Dining Lounge access will be allowed based on availability

**When applicable

Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).

Choose from 5 levels of service and add what you need to make your travel as seamless as possible.


Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.

Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.

- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.

- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).

- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.

- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.

- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.

USA Airports
  • Atlanta (ATL)
  • Austin (AUS)
  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD) (Select also)
  • Dallas/Fort Worth (DFW) (Select also)
  • Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
  • Miami (MIA) (Select also)
  • Nashville (BNA)
  • New York Kennedy (JFK) (Select also; no cart available)
  • New York LaGuardia (LGA)
  • Newark (EWR)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
  • Buenos Aires, Argentina (EZE)
  • London Heathrow, England (LHR) (N.B. +20% VAT)
  • Milan, Italy (MXP)
  • Tokyo-Narita, Japan (NRT)
  • Sao Paulo, Brazil (GRU)
Flagship Check-In Access

As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.

Admirals Club Access

Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.

User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Assistance is provided by the Premium Service / Concierge Key Representatives.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

Reservations: 877-5STAR-02

To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.

An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)

Print Wikipost

Old Jan 9, 18, 9:06 am
  #31  
 
Join Date: Jun 2010
Location: DCA and STL
Programs: AA Concierge Key, Marriott Lifetime Titanium, National Car Executive Elite
Posts: 524
I definitely think the 5* option is a sensible solution, but in addition to the T30 factor, there may also be baggage transfer timing issues if you have checked luggage. My experience with Compass as an American Eagle carrier on the west coast has been one of high on-time rates. Most of the delays that I encounter at LAX have to do with morning fog. You will be arriving in the evening so arrival delays will be less of a factor (unless you end up with a day like today where So Cal is being drenched in rain - unlikely in May).
ksweeney is offline  
Old Jan 9, 18, 9:20 am
  #32  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by Mats View Post
In May, I have a connection that I would not usually purchase. There were a number of reasons why this flight had to be the only choice. I'm just concerned about making it.

I'll arrive at the Eagle's Nest on a Compass flight from Tucson at 6:55 pm
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)

I'm sitting in the front row, and can theoretically make it to the bus to terminal 4 within about 15 minutes, but I am a bit worried.

I only have Gold status on AA, not Concierge Key or anything that might entitle me to special attention.
Do you think I should bother with the $250 for a 5-Star escort (that would mean a car right to Terminal 4), or do you think it will be okay on my own.
$250 is a steep cost to pay, but I'm willing to do it if you think it would help ensure the connection.

The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.

I would never dream of booking something so tight at LAX, but--well--things happen.

Thanks for your advice!
Are you ticketed in Business or First for your Heathrow flight? That’s a requirement for FSS.

Another benefit in addition to being met and transported in a private vehicle to your departure terminal etc. is

Priority re-accommodation during delays link
JDiver is offline  
Old Jan 9, 18, 11:12 am
  #33  
 
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,341
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?

If things change on the day of travel, I can always do a same day confirmed for the first segment.
Mats is offline  
Old Jan 9, 18, 2:31 pm
  #34  
Formerly known as cedricgerald
 
Join Date: Mar 2010
Posts: 2,516
Originally Posted by JDiver View Post
Are you ticketed in Business or First for your Heathrow flight? That’s a requirement for FSS.

Another benefit in addition to being met and transported in a private vehicle to your departure terminal etc. is

Priority re-accommodation during delays link
I did experience a priority reaccomodation on another airline (US airways before the merger)
CGRA is offline  
Old Jan 9, 18, 3:04 pm
  #35  
 
Join Date: Dec 2017
Posts: 1,108
Originally Posted by Mats View Post
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?

If things change on the day of travel, I can always do a same day confirmed for the first segment.

5* will take you to that terminal as well.
thunderlounge is offline  
Old Jan 9, 18, 5:15 pm
  #36  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by Mats View Post
Thank you all for your insights.
I am in first class.
Fortunately, the trip is not until May, so I will keep my eyes out for a schedule change.
In the event that the status quo persists, I'll likely pay up for Five Star. It's not a guarantee, but what if the Heathrow flight departs from the TBIT?

If things change on the day of travel, I can always do a same day confirmed for the first segment.
It doesn’t matter which LAX terminal your flight departs from; Five Star will take you there in the Cadillac SUV and escort you aboard - prior to announced boarding, if you arrive at the gate prior to the boarding call.
JDiver is offline  
Old Jan 9, 18, 7:16 pm
  #37  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,673
I contacted 5S today via email for a LHR request. AA into T3 connecting to BA from T5. They let me know that the only service they could provide was escort from arrival gate at T3 and onward to T5 connections center from whence we would be on our own.

Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents ).
tismfu is offline  
Old Jan 10, 18, 1:17 am
  #38  
 
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,341
$130 per person doe seem a bit steep for escorting you through only part of the journey. When travelling with parents, I recommend Seagram's Five Start service.



Labelled for non-commercial reuse
thunderlounge and AAOtter like this.
Mats is offline  
Old Jan 10, 18, 9:43 am
  #39  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by tismfu View Post
I contacted 5S today via email for a LHR request. AA into T3 connecting to BA from T5. They let me know that the only service they could provide was escort from arrival gate at T3 and onward to T5 connections center from whence we would be on our own.

Does that seem about right with what other people have experienced? For $360 + $90 per additional passenger (reflecting VAT), that hardly seems worth it. I was hoping 5S could reduce the "friction" of the often arduous LHR connection (made more arduous by traveling with my parents ).
That is correct.

FSS will assist you in connecting to BA flights out of LHR T-3, but they have no authority or purview to act or provide services in any other LHR Terminal. This is based on my experiences with FSS at Heathrow.

The interterminal connection isn’t the “arduous” part. Once you are deposited or walk yourself to the T-3 bus port, you board a bus for a ten minute bus ride, after which you arrive at another bus port, process security and priceed. The last minute announcements and some long distances to your gate at LHR T-5 can legitimately be described as arduous at times.

Of course, if one of your parents needs special assistance, you can arrange for that <link>.
JDiver is offline  
Old Jan 10, 18, 3:23 pm
  #40  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,673
Thanks. Yes, I agree that it’s the part after being deposited at T5 which is the most arduous.

5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
JDiver likes this.
tismfu is offline  
Old Jan 10, 18, 8:30 pm
  #41  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by tismfu View Post
Thanks. Yes, I agree that it’s the part after being deposited at T5 which is the most arduous.

5S responsed to me today saying London advised that they could transfer us by car and escort to gate at T5. Seems too good to be true, no?
If FSS says they will, hold their feet in the fire, er, they will. Take notes and names. Seriously, the Premium Service agents I’ve had with FFS have all (with one exception), one person, not an airport) over the years been brilliant.

Lady JDiver has Alzheimer’s disease, so if it’s a complicated or tight-ish connection we opt to use FFS.
JDiver is offline  
Old Jan 23, 18, 9:24 am
  #42  
 
Join Date: Dec 2006
Location: California
Programs: AA Gold.
Posts: 154
I was thinking of getting the connection service for my return flight DCA-BOS-JFK-SFO. All segments are in First with the JFK-SFO section in TransCon First. Does anyone know if the $250 payment only cover one of the connections or both? I have set the itinerary open enough to spend time in the AC and FL for both layovers. Thanks
MrSyslogd is offline  
Old Jan 23, 18, 9:29 am
  #43  
 
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,341
It covers just one of the connections.
If you have an Amex Platinum card that covers airline expenses, you can recoup $200 in fees per year, and Five Star counts as a fee.
Mats is offline  
Old Jan 23, 18, 10:22 am
  #44  
 
Join Date: Dec 2006
Location: California
Programs: AA Gold.
Posts: 154
Originally Posted by Mats View Post
It covers just one of the connections.
If you have an Amex Platinum card that covers airline expenses, you can recoup $200 in fees per year, and Five Star counts as a fee.
Ahh, okay. Thanks. I am leaning to using the JFK portion of the BOS-JFK-SFO as most A321T aircraft are on Concourse C and the FL is in Concourse B to maximize the full use of the service.
MrSyslogd is offline  
Old Jan 26, 18, 1:54 pm
  #45  
 
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH SEN, DL Plat
Posts: 1,108
Premium economy is not eligible as of now, correct? That's a shame. My parents are looking into a 2h10 min connection (International-Domestic) at DFW and I want to provide them with some extra help (no Global Entry, checked luggage).
JDiver likes this.
ckx2 is offline  

Thread Tools
Search this Thread