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AA Five Star and Five Star Select Personal Assistance Service (master thread)

AA Five Star and Five Star Select Personal Assistance Service (master thread)

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Old Aug 2, 19, 2:25 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"

Five Star Select is offered at a few airports for additional fees.

Link to web page

Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com

“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.

There are now two levels of Five Star™ Service.

Both Five Star™ and Five Star™ Select include

  • Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
  • Access to Flagship® First Check-In and Flagship® Lounge*
  • American Airlines Cadillac or cart transfer**
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

*Flagship® First Dining Lounge access will be allowed based on availability

**When applicable

Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).

Choose from 5 levels of service and add what you need to make your travel as seamless as possible.


Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.

Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.

- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.

- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).

- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.

- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.

- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.

USA Airports
  • Atlanta (ATL)
  • Austin (AUS)
  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD) (Select also)
  • Dallas/Fort Worth (DFW) (Select also)
  • Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
  • Miami (MIA) (Select also)
  • Nashville (BNA)
  • New York Kennedy (JFK) (Select also; no cart available)
  • New York LaGuardia (LGA)
  • Newark (EWR)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
  • Buenos Aires, Argentina (EZE)
  • London Heathrow, England (LHR) (N.B. +20% VAT)
  • Milan, Italy (MXP)
  • Tokyo-Narita, Japan (NRT)
  • Sao Paulo, Brazil (GRU)
Flagship Check-In Access

As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.

Admirals Club Access

Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.

User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Assistance is provided by the Premium Service / Concierge Key Representatives.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

Reservations: 877-5STAR-02

To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.

An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)

Print Wikipost

Old Jul 2, 17, 1:04 pm
  #16  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
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Originally Posted by silverforumsurf View Post
Can we get a list together of golf cart AAssisted airports?
PEverywhere except LAX, JFK?
The list of all FSS locations is in the Wikipost; those where carts are definitely not available (JFK, LAX) are indicated.

Any member with 90 posts and 90 days can update the Wikipost and add airport's where carts are not available.

Last edited by JDiver; Jul 2, 17 at 1:14 pm
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Old Aug 14, 17, 8:54 am
  #17  
 
Join Date: May 2011
Location: Sonoma
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Posts: 644
Is this service still offered gratis for those flying in F on AA 73 LAX to SYD? If so, do I need to call and request it? It would be nice to be met at the American Eagle terminal and expedited.
sonomawine is offline  
Old Jan 9, 18, 7:02 am
  #18  
 
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,341
Tight connection at LAX - should I pay for Five Star Service?

In May, I have a connection that I would not usually purchase. There were a number of reasons why this flight had to be the only choice. I'm just concerned about making it.

I'll arrive at the Eagle's Nest on a Compass flight from Tucson at 6:55 pm
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)

I'm sitting in the front row, and can theoretically make it to the bus to terminal 4 within about 15 minutes, but I am a bit worried.

I only have Gold status on AA, not Concierge Key or anything that might entitle me to special attention.
Do you think I should bother with the $250 for a 5-Star escort (that would mean a car right to Terminal 4), or do you think it will be okay on my own.
$250 is a steep cost to pay, but I'm willing to do it if you think it would help ensure the connection.

The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.

I would never dream of booking something so tight at LAX, but--well--things happen.

Thanks for your advice!
Mats is offline  
Old Jan 9, 18, 7:38 am
  #19  
 
Join Date: Jan 2011
Location: San Jose, CA
Programs: CX Diamond, AA CK (quit 2018), Starwood Platinum, National EXC Elite
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Originally Posted by Mats View Post
In May, I have a connection that I would not usually purchase. There were a number of reasons why this flight had to be the only choice. I'm just concerned about making it.

I'll arrive at the Eagle's Nest on a Compass flight from Tucson at 6:55 pm
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)

I'm sitting in the front row, and can theoretically make it to the bus to terminal 4 within about 15 minutes, but I am a bit worried.

I only have Gold status on AA, not Concierge Key or anything that might entitle me to special attention.
Do you think I should bother with the $250 for a 5-Star escort (that would mean a car right to Terminal 4), or do you think it will be okay on my own.
$250 is a steep cost to pay, but I'm willing to do it if you think it would help ensure the connection.

The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.

I would never dream of booking something so tight at LAX, but--well--things happen.

Thanks for your advice!
That's literally minutes of within an illegal MCT. Experience from 'nest to T4 from timing perspective sporadic. Even with CK or 5 star, that's still very tight. Doors close 10 minutes before, so AA136 closes at 7.34pm. I'd go with 5* and be very specific about your flights when reserving that service. Note that flights that arrive into the 'nest are often plagued with "awaiting a free gate" issue, so that should be factored in, but regardless, there is no buffer here !
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Old Jan 9, 18, 7:47 am
  #20  
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Please do report back when the time comes. Let us know how things went.

Counting on good timing when the Eagle's Nest is involved is generally a bad bet to make.
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Old Jan 9, 18, 7:56 am
  #21  
 
Join Date: Apr 2007
Location: Washington DC, DCA
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Posts: 3,961
If this is within minutes of an illegal MCT, maybe I'd call AA and see if they'd rebook you on an earlier TUS-LAX flight for free? They might be able to rebook you for free if they see you're very close to being an illegal MCT. That is, if you're flexible in taking an earlier flight.
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Old Jan 9, 18, 7:58 am
  #22  
 
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Originally Posted by MrAndy1369 View Post
If this is within minutes of an illegal MCT, maybe I'd call AA and see if they'd rebook you on an earlier TUS-LAX flight for free? They might be able to rebook you for free if they see you're very close to being an illegal MCT. That is, if you're flexible in taking an earlier flight.
Based on the OP's post, it sounds like this flight combination was the only one that worked and taking an earlier TUS-LAX wasn't an option.
JJeffrey is offline  
Old Jan 9, 18, 8:23 am
  #23  
 
Join Date: Mar 2009
Location: LAX
Posts: 3,240
I'd check flight aware or flight stats to see if Tucson to Lax is usually on time. I used to fly out/in to SBA a lot, and it was always a 45 min connection from eagles to mainline at lax. I never missed a connection unless the flight I was connecting from was seriously delayed. My experience was that Eagle padded the schedule by a good 20 mins so a minor delay didn't screw things up.
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Old Jan 9, 18, 8:26 am
  #24  
 
Join Date: Apr 2007
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Originally Posted by JJeffrey View Post
Based on the OP's post, it sounds like this flight combination was the only one that worked and taking an earlier TUS-LAX wasn't an option.
Yeah, but if he is able to get a free change then perhaps he can rearrange his plans at TUS if it works better? Just an idea @:-)
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Old Jan 9, 18, 8:28 am
  #25  
 
Join Date: Aug 2010
Location: LAX
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Originally Posted by Mats View Post
I depart at 7:44 pm on AA 136 to Heathrow. As of today, that flight is out of Terminal 4 (48B)
I fly LAX-LHR every year for the past 20+ years. With the expansion of AA into TBIT and T5 in the past couple of years, I have been watching the departure gate a few weeks ahead of my flight just to get an idea of what to expect.

Sorry to tell you, there are no expectations. The flight can leave out of T4 one day and TBIT the next, then T4 a couple of days, then back to TBIT for a few more days. If your flight that day leaves out of TBIT, that's another good long walk past T4.

I understand you would never make such a tight connection, but in this case you had no choice. As far as I can see it, you have three options:

The most risky: Go with your plan and hope for the best. You seriously risk missing the LHR flight.

The medium risky: Pay for the Five Star Service, making sure they know of your tight connection and they can guarantee a car transfer at LAX. That does nothing to help you if the incoming flight is late.

The least risky: See if you can do anything to re-arrange your personal life so you can take an earlier flight to LAX.

One thing you can do in advance is study the LAX map, so you know exactly where gates are and can make a beeline to your departure gate without hesitation.
QueenOfCoach is offline  
Old Jan 9, 18, 8:32 am
  #26  
 
Join Date: Apr 2009
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Originally Posted by Mats View Post
The only later flight is at 9:35 pm on BA, but I do not think that American would endorse an AAdvantage Award ticket to another carrier, even if its a codeshare.
AA and BA have a revenue-neutral joint venture. If you misconnect in LAX, I would expect AA to put you on the BA flight if there are any seats available (not just award seats). I would not expect them to move you to that flight in advance, however; only if you misconnect (or on the day of travel if your TUS-LAX is showing a delay which would cause you to miss your connection). Does any experience contradict this expectation?

AA 6037 (the evening TUS-LAX) does show 85% on time (the DOT 15 minute definition of on time), for what it's worth.
ashill is offline  
Old Jan 9, 18, 8:35 am
  #27  
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That connection is theoretically doable, but bear in mind that AA requires international departure passengers to be at the gate no later than T-30 (T-10 is simply when the cabin door is closed). If the onward flight is overbooked and still oversold at T-30, OP will be bumped at 7:14 PM. His connection is at risk at that point. There is a later BA service, arriving at LHR at 4:05 PM, thus 1:40 later and AA will rebook OP if he misconnects. But, that is space available and if OP is in Y, this will be a lousy middle seat for a 10-1/2 hour flight.

Given that OP has an inflexible schedule, there really isn't much to be done other than perhaps travel with a small carry-on which he won't have to gate check and thus not have to wait around for valet luggage.

If OP could possibly depart TUS 20 minutes earlier, he could have a 1:34 connection at PHX and be in LHR at roughly the same time (BA nonstop xPHX). I would make those arrangements now as the rebooking situation may be grim on the day of travel and OP is already willing to spend $250 for 5* service.

This all comes down to risk tolerance. What are the consequences of an earlier departure from TUS or a later (perhaps next day) arrival into LON?

Last edited by Often1; Jan 9, 18 at 8:42 am
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Old Jan 9, 18, 8:41 am
  #28  
 
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Originally Posted by Often1 View Post
Given that OP has an inflexible schedule, there really isn't much to be done other than perhaps travel with a small carry-on which he won't have to gate check and thus not have to wait around for valet luggage.
AA 6037 is an E75 (at least currently), so rollaboards can go on board and there's no valet checking. But I would be sure to be on board as early as possible in TUS to ensure that OP gets overhead bin space, which can be tight on E75s.
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Old Jan 9, 18, 8:53 am
  #29  
 
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In the situation, assuming that a change on the TUS-LAX isn't possible, then adding the 5* wouldn't be a bad option.

I wouldn't expect them to hold the plane if seriously delayed coming from TUS, but if you were 5 min behind then possibly a good chance. Not to mention that they do require you to be checked-in by T-30, however being taken care of under the 5* program could possibly meet that requirement.

On the chance that you indeed don't make the connection, I would expect that having paid for the service then you would be more easily accommodated on the next available departure.
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Old Jan 9, 18, 8:55 am
  #30  
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Since the flight isn't until May, I would hold off on 5 Star as there could always be a schedule change before then that would change the length of the connection.
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