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AA Five Star and Five Star Select Personal Assistance Service (master thread)

AA Five Star and Five Star Select Personal Assistance Service (master thread)

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Old Aug 2, 19, 2:25 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"

Five Star Select is offered at a few airports for additional fees.

Link to web page

Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com

“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.

There are now two levels of Five Star™ Service.

Both Five Star™ and Five Star™ Select include

  • Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
  • Access to Flagship® First Check-In and Flagship® Lounge*
  • American Airlines Cadillac or cart transfer**
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

*Flagship® First Dining Lounge access will be allowed based on availability

**When applicable

Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).

Choose from 5 levels of service and add what you need to make your travel as seamless as possible.


Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.

Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.

- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.

- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).

- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.

- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.

- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.

USA Airports
  • Atlanta (ATL)
  • Austin (AUS)
  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD) (Select also)
  • Dallas/Fort Worth (DFW) (Select also)
  • Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
  • Miami (MIA) (Select also)
  • Nashville (BNA)
  • New York Kennedy (JFK) (Select also; no cart available)
  • New York LaGuardia (LGA)
  • Newark (EWR)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
  • Buenos Aires, Argentina (EZE)
  • London Heathrow, England (LHR) (N.B. +20% VAT)
  • Milan, Italy (MXP)
  • Tokyo-Narita, Japan (NRT)
  • Sao Paulo, Brazil (GRU)
Flagship Check-In Access

As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.

Admirals Club Access

Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.

User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Assistance is provided by the Premium Service / Concierge Key Representatives.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

Reservations: 877-5STAR-02

To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.

An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)

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Old Oct 24, 21, 12:05 pm
  #181  
 
Join Date: Jan 2011
Location: STL/ORD/SAN
Programs: AA CK, AC SE100K, BA Silver, accidental DL FO, Hyatt Globalist, HH Diamond, AmEx PLT
Posts: 1,831
Originally Posted by SKYEG View Post
DFW does not have electric Carts at this time. They just walk you to the train and to your gate. Wait for you right at the exit doors of your fight, personal greeting. Felt almost like a CK LOL 😂 Still a dope service and easily worth the $150 for a tight connection and a unique, customized experience.
DFW has had the carts for CKs every time I’ve been through over the past several months — do you mean they just don’t have them available for 5* service? I’ve even been offered a cart there when my connection or the nearest club was only a few gates away.
metallo is offline  
Old Oct 24, 21, 1:22 pm
  #182  
 
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,486
Originally Posted by metallo View Post
DFW has had the carts for CKs every time I’ve been through over the past several months — do you mean they just don’t have them available for 5* service? I’ve even been offered a cart there when my connection or the nearest club was only a few gates away.
They confirmed they do have carts and it would be normally available but it wasnt for my date due to some backend issues. They could flat out have lied to me though. Who knows. I actually enjoyed chatting and walking with the employee, it felt more personal.
SKYEG is offline  
Old Jan 17, 22, 10:30 pm
  #183  
 
Join Date: Oct 2008
Posts: 55
As the main CLT Admiral's Club is closed for construction until July 2022 or so, will Five Star Service include guaranteed space in the small club at B concourse?
MAYNARDS99 is offline  
Old Feb 14, 22, 12:40 pm
  #184  
 
Join Date: Oct 2007
Location: Vancouver Island
Posts: 307
Has anyone used FSS and the cheaper LHR Heathrow Meet and Assist?
I'll be going from T3 to T5 (AA to BA), no status just a J ticket.

Is it worth the extra to try and book FSS (I understand I'll need approval for T3/T5)? Or stick to the cheaper Meet and Assist?
$450 FSS or $200 M&A
sinecure is offline  
Old Feb 14, 22, 1:07 pm
  #185  
 
Join Date: Aug 2021
Location: USA, UK
Posts: 14
Originally Posted by sinecure View Post
Has anyone used FSS and the cheaper LHR Heathrow Meet and Assist?
I'll be going from T3 to T5 (AA to BA), no status just a J ticket.

Is it worth the extra to try and book FSS (I understand I'll need approval for T3/T5)? Or stick to the cheaper Meet and Assist?
$450 FSS or $200 M&A
Wait till tomorrow and I’ll let you know. Using the service tomorrow on exactly what you wrote about.
Traveler980 is offline  
Old Feb 14, 22, 2:09 pm
  #186  
 
Join Date: Oct 2007
Location: Vancouver Island
Posts: 307
Sounds good, have a great trip.
sinecure is offline  
Old Feb 15, 22, 6:19 pm
  #187  
 
Join Date: Aug 2021
Location: USA, UK
Posts: 14
Originally Posted by sinecure View Post
Sounds good, have a great trip.
I can tell you the five star select private transfer between LHR terminal 3 to terminal 5 took less than 15 minutes. Escorted to onwards travel to security and than appropriate lounge. When it was time to depart, agent came to the lounge and gathered us and walked to the departure gate. Our Five Star rep was friendly and helpful. Zero stress transit at LHR.
Traveler980 is offline  
Old Apr 23, 22, 5:37 pm
  #188  
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,674
First for me: booked FSS for international to domestic connection at ORD. Receipt confirming service with correct record locator, date of service and flight numbers in my inbox. No agent to meet me. Checked into Flagship Lounge and the rep there says she doesn’t have an explanation. Very disappointing.

Update: manager came to apologize. Still doesn’t have an explanation. They will refund me.
SFflyer20 likes this.
tismfu is offline  
Old May 13, 22, 8:26 pm
  #189  
 
Join Date: May 2022
Posts: 4
Traveling with wife and (well behaved) 2 year old LAS-LAX-MEL. LAS-LAX is paid F on AA. LAX-MEL is award flight (BA ticket) on QF premium economy. Contemplating adding FSS to LAS-LAX segment, but I haven’t used the service before and was wondering if anyone can give some insight on:
- Would having FSS increase the likelihood that the LAS agent might be nice and through check the bags to MEL even though it’s a separate PNR? I plan to ask very nicely and if informed of the policy to politely point out that we’re traveling with a small child, and it’s only a separate PNR because it’s an award. (I understand that they’ll through check for customers with disabilities, but I haven’t seen anything about traveling with small children).
- Assuming I can’t get the bags through checked, will FSS offer any assistance in getting the bags from the T4 carousel to QF at TBIT?
- If they won’t help with bags and I can’t get them through checked, I think that FSS would at least escort wife and child over to the flagship lounge while I go deal with the baggage, correct? Then, will I be able to join them once I recheck through security? (do you get a physical pass for the lounge?/is it notated on the boarding pass?)
- If for some reason all of us have to go landside (e.g., QF check in app doesn’t work and we have to all go to landside check in counter at TBIT to get passports checked), will FSS take us over there, and can we access the flagship lounge after checking in with QF?
- Any other value that having FSS would give in this situation?
jackk763 is offline  
Old May 14, 22, 7:49 am
  #190  
 
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 588
Originally Posted by jackk763 View Post
Traveling with wife and (well behaved) 2 year old LAS-LAX-MEL. LAS-LAX is paid F on AA. LAX-MEL is award flight (BA ticket) on QF premium economy. Contemplating adding FSS to LAS-LAX segment, but I haven’t used the service before and was wondering if anyone can give some insight on:
- Would having FSS increase the likelihood that the LAS agent might be nice and through check the bags to MEL even though it’s a separate PNR? I plan to ask very nicely and if informed of the policy to politely point out that we’re traveling with a small child, and it’s only a separate PNR because it’s an award. (I understand that they’ll through check for customers with disabilities, but I haven’t seen anything about traveling with small children).
- Assuming I can’t get the bags through checked, will FSS offer any assistance in getting the bags from the T4 carousel to QF at TBIT?
- If they won’t help with bags and I can’t get them through checked, I think that FSS would at least escort wife and child over to the flagship lounge while I go deal with the baggage, correct? Then, will I be able to join them once I recheck through security? (do you get a physical pass for the lounge?/is it notated on the boarding pass?)
- If for some reason all of us have to go landside (e.g., QF check in app doesn’t work and we have to all go to landside check in counter at TBIT to get passports checked), will FSS take us over there, and can we access the flagship lounge after checking in with QF?
- Any other value that having FSS would give in this situation?
Your best bet is to call the FSS to ask them about these what ifs. Chances are a lot of it will be no as the service isn’t necessarily meant to be what you are wanting which is in essence a porter service.

In Vegas, they wont give a hoot that you’d have FSS in LAX.

And in LAX, with FSS (assuming you didn’t book essentials) you would get access to the AC unless you have status or itinerary that would allow you into the flagship lounge or you pay for the next level up of FSS being the select service.
milesandmoremiles is offline  
Old Jun 21, 22, 11:01 pm
  #191  
 
Join Date: Oct 2008
Posts: 55
CLT new 2022 Ford Expedition

Noted that CLT is now using at least one 2022 Ford Expedition for between gate transfers.
MAYNARDS99 is offline  
Old Jun 23, 22, 7:40 pm
  #192  
Marriott Contributor Badge
 
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 853
Doing a LAX-MIA-PNS run next spring with a 1yr old + DW + Gma and Gpa.... ended up with a tight 45 min connection in MIA.

I am sure that the connection time will changein the next 10 months, but assuming it doesn't get any better.... thinking of using FSS (or FSS Essentials) for the short connection @ MIA.
The 77W flight we are on usually comes in to D21 or D28.... and we need to make it to D60 for an Eagle flight. I can do that in 40 minutes.... not sure about the rest of our motley crew.

Any MIA connection experience with FSS?
Is FSS purchased per location? Like 1 purchase/fee for services for departure @ LAX + a 2nd purchase/fee for services @ MIA? Or does the 1 purchase/fee cover your entire trip?
Charge is per airport location. So for our trip, 1 charge LAX + 1 charge MIA if we wanted service in both locations.
AA.com has FSS Essentials listed as temporarily unavailable.... any insight?
They do not have an estimated return to start on this portion of the FSS program.

Last edited by jtav559; Jun 24, 22 at 9:54 am Reason: Answered Own Question
jtav559 is offline  

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