Agent Skips Over Pax on Upgrade List
Jan 16, 2015, 6:56 am
#1
Original Poster
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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Agent Skips Over Pax on Upgrade List
Flying out of ORD today. I was first on the list but when I get to the gate 20 minutes before departure the GA has cleared two through five and skipped over me. She claims the computer did it and there is nothing she can do. Of course the upgrade screen has my name on it at the top and check marks for the names below me.
I'm assuming she cleared the others manually but does the have an checks on that?
I'm assuming she cleared the others manually but does the have an checks on that?
Jan 16, 2015, 7:28 am
#3
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Jan 16, 2015, 8:48 am
#4
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Flying out of ORD today. I was first on the list but when I get to the gate 20 minutes before departure the GA has cleared two through five and skipped over me. She claims the computer did it and there is nothing she can do. Of course the upgrade screen has my name on it at the top and check marks for the names below me.
I'm assuming she cleared the others manually but does the have an checks on that?
I'm assuming she cleared the others manually but does the have an checks on that?
Jan 16, 2015, 11:39 am
#5
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,708
They really should display the upgrade type request on the list then (to J or to F) so everyone knows. It would end the mindless speculation and conspiracy theories that many (rightly) formulate without all of the information available.
Jan 16, 2015, 4:14 pm
#6
Join Date: Apr 2001
Location: DFW
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Posts: 7,259
Careful what you ask for. They could just yank the list entirely from public view.
Jan 16, 2015, 9:35 pm
#7
Join Date: Dec 2005
Location: California
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Posts: 4,548
Any transactions on the PALL list (ie the 'upgrade list') are tracked. They can figure out what happened. (There is a member here who has done that for folks via PM). I seem to recall AA staff can see this for a day or three, then headquarters only.
Jan 17, 2015, 2:14 pm
#11
Original Poster
Join Date: Apr 2003
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Sorry for being slow and not posting enough info... I posted from the plane and then didn't have a chance to log back in since the AE flight didn't have wifi.
In terms of info, I was at ORD with a connection and landed an hour before my next flight. I then went to the AC to get a coffee. It was a 2 class E175 AE flight. I presume the GA can see (a) I was on the ground with a comfortable connection time and (b) checked into the AC.
I hit the gate in plenty of time. I've sent a PM to see what happened and will post the available data.
Also, I'm usually laid back but was openly irritated (I started on a 6 AM flight). I mentioned the situation to the AE/Republic FA who was wonderful during the flight. Even though I was in Y, she served me from F (I was at the bulkhead). When I left, she commented, I hope I helped turn your day around. She did. I hope she gets to mainline soon! Which reminds me, I should find a way to email Republic to give her an attagirl.
In terms of info, I was at ORD with a connection and landed an hour before my next flight. I then went to the AC to get a coffee. It was a 2 class E175 AE flight. I presume the GA can see (a) I was on the ground with a comfortable connection time and (b) checked into the AC.
I hit the gate in plenty of time. I've sent a PM to see what happened and will post the available data.
Also, I'm usually laid back but was openly irritated (I started on a 6 AM flight). I mentioned the situation to the AE/Republic FA who was wonderful during the flight. Even though I was in Y, she served me from F (I was at the bulkhead). When I left, she commented, I hope I helped turn your day around. She did. I hope she gets to mainline soon! Which reminds me, I should find a way to email Republic to give her an attagirl.
Jan 17, 2015, 3:53 pm
#12
Original Poster
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I received more info from the PALL
There were five on the PALL list. I was correctly listed at the top of the list as a UPG1T (sticker upgrade/EXP/through) The other four on the list were upgraded. The second and third on the list were UPG3's (sticker upgrade/Gold/originating in Chicago). The fourth and fifth were UPG (complentary upgrade/no status/originating in Chicago). Not sure I understand how no status pax were upgraded.
There were no comments as to what happened.
There were five on the PALL list. I was correctly listed at the top of the list as a UPG1T (sticker upgrade/EXP/through) The other four on the list were upgraded. The second and third on the list were UPG3's (sticker upgrade/Gold/originating in Chicago). The fourth and fifth were UPG (complentary upgrade/no status/originating in Chicago). Not sure I understand how no status pax were upgraded.
There were no comments as to what happened.
Jan 17, 2015, 5:21 pm
#14
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...
Also, I'm usually laid back but was openly irritated (I started on a 6 AM flight). I mentioned the situation to the AE/Republic FA who was wonderful during the flight. Even though I was in Y, she served me from F (I was at the bulkhead). When I left, she commented, I hope I helped turn your day around. She did. I hope she gets to mainline soon! Which reminds me, I should find a way to email Republic to give her an attagirl.
Also, I'm usually laid back but was openly irritated (I started on a 6 AM flight). I mentioned the situation to the AE/Republic FA who was wonderful during the flight. Even though I was in Y, she served me from F (I was at the bulkhead). When I left, she commented, I hope I helped turn your day around. She did. I hope she gets to mainline soon! Which reminds me, I should find a way to email Republic to give her an attagirl.
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Republic Airways Holdings owns Chautauqua Airlines, Republic Airlines and Shuttle America and operates flights daily through fixed-fee agreements under airline partner brands, including Americian Eagle, Delta Connection, United Express, and US Airways Express.
Feedback from our customers is very important to us and to our partners in helping us improve our service. Customers with questions, concerns or compliments can contact us through our partners using one of the links* below:
American Airlines
Delta Air Lines
United Airlines
US Airways
Jan 17, 2015, 5:46 pm
#15
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I received more info from the PALL
There were five on the PALL list. I was correctly listed at the top of the list as a UPG1T (sticker upgrade/EXP/through) The other four on the list were upgraded. The second and third on the list were UPG3's (sticker upgrade/Gold/originating in Chicago). The fourth and fifth were UPG (complentary upgrade/no status/originating in Chicago). Not sure I understand how no status pax were upgraded.
There were no comments as to what happened.
There were five on the PALL list. I was correctly listed at the top of the list as a UPG1T (sticker upgrade/EXP/through) The other four on the list were upgraded. The second and third on the list were UPG3's (sticker upgrade/Gold/originating in Chicago). The fourth and fifth were UPG (complentary upgrade/no status/originating in Chicago). Not sure I understand how no status pax were upgraded.
There were no comments as to what happened.